2. 1 The Power of Positive Change Basics of Positive Reinforcement Presented by John Martin

3. 2 Purpose To introduce the idea... Positive Reinforcement create an environment that enables all employees to reach their full potential.

4. 3 MAC Model Why People Do What They Do MOTIVATION ACTION CONSEQUENCES Is what happens after an ACTION. There are positive and negative consequences in everything we do. Is anything that gets a ACTION started. MOTIVATION is a prompt...

5. 4 Four CONSEQUENCES ACTION Positive Reinforcement Negative Reinforcement Punishment Extinction

6. 5 EXTINCTION Not Getting What You Want –No response to Safety Suggestion Box –No action on Monthly Safety Audit Findings –No Return of E-Mail or Voice Mail –No Recognition for participation in Safety Processes/Programs

7. 6 Punishment Getting what you don’t want –Reduction in pay –No recognition of performance –More job duties –Time off –Removed from safety committee

8. 7 Negative Reinforcement Avoiding What You Don’t Want –Avoiding Punishment –Measuring After Incident Reports –Not Reporting Accidents to get rewards 4 wheeler at gate Cash awards Escallating Rewards System –Cup, Coat, Trips, Truck, etc

9. 8 Four CONSEQUENCES ACTION Positive Reinforcement Negative Reinforcement Punishment Extinction

10. 9 What is Positive Reinforcement? Getting What You Want

11. 10 Focusing on… Recognizing What’s Going Right and Reinforcing It.

12. 11 Positive Reinforcement is the most crucial aspect of unlocking human potential.

13. 12 Improving Performance? You hold the Key!

14. 13 Tell Positive Stories Story is Short for History Stories are a Powerful Form of Persuasion Stories Motivate and Teach

15. 14 When You Are Looking for Something to Reinforce 1. Reinforce the crews pinpointed safety actions. 2. Reinforce the actions on the list you created (Actions to look for...) 3. Reinforce Actions that: CAdds quality or prevent off-quality work CFollowing safety guidelines. CSolving a problem/s. CBeing innovated, creative, and/or original. CImproved service. CDemonstrate volunteerism. CShow extra effort. CEtc. Tips for Giving Positive Reinforcement

16. 15 Personalize Recognition Everyone Wants to be Acknowledged for their Accomplishments An Expression of Appreciation doesn’t have to cost a lot or take a lot of time The Wrong Type of Recognition can end up having No Meaning

17. 16 Celebrate Together Can be Spontaneous Makes People Feel like Part of Something Larger Celebrations produce significant benefits

18. 17 When You Are Delivering Reinforcement Do it immediately...while the Action is occurring.. When not reinforcing immediately, ask How did you do that {accomplishment the results). Use listening as an Reinforcement. Maintain a 4:1 ratio (four positives to one negative). Don’t Reinforce and punish at the same time {sandwich}. Don’t Reinforce and set new goals at the same time. Celebrate and reward the group or team for accomplishment. Reinforce individuals for their specific contributions. Tips for Giving Positive Reinforcement

19. 18 When you Need to Listen Stop what you are doing Maintain an attentive posture. Look at the person, maintain eye contact. Encourage the talker. Use phrases like, And then what happened? Smile, nod. Ask opened-ended questions: What do you think...? How did you feel...? Rephrase what you have heard to make sure you understand. I hear you saying... If I understand you... Do you mean...? Tips for Giving Positive Reinforcement

20. 19 Set the Example Do What You Say You Will Do

21. 20 Where do we go from here?

22. 21 Purpose To introduce the idea... Positive Reinforcement create an environment that enables all employees to reach their full potential.

23. 22 For More Information on how to Add Positive Reinforcement into Your Organization… Call John Martin 843-810-0298 john@martinsafetysolutions.com