1. e- Commerce Monique Witsen Cert III – Web Support

2. What is e-Commerce? e = electronic The buying & selling of products & services through electronic means over the internet. Types of e-commerce 1.Business to Business – B2B 2.Business to Consumer– B2C 3.Consumer to Consumer – C2C

3. http://blog.competitions.com.au/infographics/australian-ecommerce-statistics-infographic/

4. Features of e-Commerce Technology Ubiquity Global Reach Interactivity Personalisation Information Richness Information Density Universal Standards User Generated Content

5. Advantages Convenient 24 hour trading Global marketplace Greater choice Access to the best price /comparison shopping and quickly Low operational costs for the business Environmentally sustainable

6. Disadvantages Privacy and security Takes business away from traditional stores Competitive – good for consumer not the seller No direct contact with consumer / seller / product Delivery times Shipping costs can be high

7. Setting up an e-Commerce website 1.Purchase domain name 2.Sign up with a web hosting provider 3.Use a reliable shopping cart 4.Create a database 5.Accept credit cards 6.Use a secure socket layer – SSL 7.Use a payment gateway 8.Aquire a merchant account 9. Aquire a separate business account http://www.squidoo.com/onlinecommerce

8. e-Commerce Platforms e-Commerce platforms provide solutions for business’ to create their own online store Magento Etsy

9. Business Expectations The two main business expectations with e-Commerce is Reduced costs Expand business / Increase Sales

10. Recommendations If you’re in business in 2012, you should be online.

11. www.dynamicwebs.com.au www.internetretailing.com.au www.blog.competitions.com.au www.ehow.com/info/12021311_eight_features www.ezinearticles.com www.tokokoo.com http://www.ecommerce-platforms.com/ecommerce-reviews/the-ultimate-magento- ecommerce-review/http://www.ecommerce-platforms.com/ecommerce-reviews/the-ultimate-magento- ecommerce-review/ http://www.squidoo.com/onlinecommerce http://www.designer-daily.com/22-ecommerce-platforms-to-sell-your-products-online-4957 http://www.openforum.com/idea-hub/topics/technology/article/7-e-commerce-platforms-to- help-you-grow-your-small-business-1/http://www.openforum.com/idea-hub/topics/technology/article/7-e-commerce-platforms-to- help-you-grow-your-small-business-1/ http://www.noupe.com/showcases/showcase-of-awesome-e-commerce-platforms-for-your- website.htmlhttp://www.noupe.com/showcases/showcase-of-awesome-e-commerce-platforms-for-your- website.html Etsy.com