1. Fostering digital inclusion Leona Jennings, Gold Coast City Council 21 January 2009

2. Conference themes: Governance & service delivery Quality & benchmarking De-professionalism and skills Partnerships Libraries and reading PLA Conference 2007

3. European Commission digital inclusion policy agenda Lisbon Council, 2000 and subsequent eEurope Action Plan –Reaffirmed the importance of lifelong learning in e-skills development Renewed Lisbon Strategy and i2010, 2005 –Highlighted digital literacy as a key area for policy intervention Riga Declaration, 2006 –Signed by 30 countries –Committed to a series of targets for Internet usage and availability, digital literacy and accessibility of ICT by 2010 Recommendation on Key Competences for Lifelong Learning, 2008 –Included digital competence as on of the eight essential skills

4. Infrastructure projects People’s Network – UK 2002 National Programme for Computer Literacy (NPCL) – Czech Republic 2003 RAPs-2 development of Rural Internet Access Points Network – Lithuania 2007-08 Rede de Espaços Internet – Portugal 1999

5. Learning Centres Provide a range of self-paced computer-based courses. Staff on hand to provide support ICT courses –Taster sessions –Short courses –Certified courses Life skills courses –Literacy, numeracy –Language Bradford Central Library Learning Zone

6. Digital Inclusion Team Free tutor led classes & 300 online courses Accredited courses from British Computer Society Personal Learning Plans developed for all learners Gorbals Library and Real Learning Centre Scottish Libraries, Flickr

7. Gorbals Library and Real Learning Centre As of April 2007 5,380 people had attended classes 84% had little or no computer experience 43% were unemployed 35% aged between 16-39 46% aged between 40-64

8. Library at The Bridge “People who never would have approached the college got into learning. The blended staff could offer a seamless progression … through ‘tasters’, to increasingly formal programmes … Students … got access to learning support and access to a much broader resource collection.” Update 7(3) March 2008 p.8

9. BBC Learning

10. BBC Learning - Adults

11. BBC Learning programmes

12. Groupthing

13. UK online centres – library partnerships Cambridgeshire Library Learning Services – EngAGE project –Aims to reach some of the most isolated older people in rural communities and get them to forge their own social links through ICT. Leeds Library and Information Service –e-learning bus Suffolk Libraries –Targeted at teenage parents and older people, using intermediaries Lincolnshire Rural Activities Centre –Aim is to get disadvantaged, rurally isolated and disabled groups involved in community and conservation projects

14. Barcelona Biblioteca pública Jaume Fuster de Barcelona Premi FAD d'Arquitectura 2006 La Biblioteca Sagrada Família Public libraries have been established as PIAPs Learning centres include self- paced tutorials and tutor- assisted courses Digital foreign language newspapers printed on demand

15. Gateshead Libraries – Explore Music