1. Research Problem: A Review of the DLSU Library’s Book Chute Service from 1999-2002

2. Introduction The year 1999 marked the beginning of DLSU Library’s intensified effort towards capturing more returned books. Aimed at facilitating the return of library books during and especially beyond library hours and holidays, the use of book chutes was introduced. The book chutes are strategically located at the different entrance/exit points of the De La Salle University such as the Gokongwei, Velasco, North Gate, South Gate and the Library Lobby.

3. Developing the research objectives This study will evaluate the performance of the book chute service for the last three years of operation, SY 1999- 2000 to SY 2001-2002. Develop here your objectives/purposes for operating the book chute service, the need to assess the service, mindful of other issues and concerns such as delinquencies in book return, etc.

4. Designing and planning the study The Input – Process – Output (Gerstein, 1994) will serve as the framework of the study. The input identifies the statistics of usage, profile of users using the book chutes, improvements made, etc. What other inputs can be included? The process involves the assessment of the identified input. The assessment was done through a validated survey questionnaire and an analysis of usage statistics. The output refers to the proposed action plan for the improvement of the Book Chute Service.

5. Managing the research: Methodology This study will use the descriptive method of research. What other methods may be used in conjunction with the questionnaire survey? When should the survey be conducted? Who will be the respondents of this study? What Library standards should be consulted and used as basis for the improvement of the questionnaire? Prepare the questionnaire. Use descriptive statistics such as frequencies, mean and percentages in presenting the obtained responses to the instrument.

6. Findings What usage data should be collected? Describe the expected results of the questionnaire survey in terms of scope of the survey. Outline the results. Problems/issues encountered? Solutions?

7. Drawing conclusions and making recommendations Conclusions on the assessment study What is the proposed Action Plan to improve the service? Describe in terms of Vision-Mission, Strategic objectives or action goals, specific targets, responsible persons, funds to be allocated, etc. Recommendations?