1. MBA7025_09.ppt/Mar 31, 2015/Page 1 Georgia State University - Confidential MBA 7025 Statistical Business Analysis Decision Support System Mar 31, 2015

2. MBA7025_09.ppt/Mar 31, 2015/Page 2 Georgia State University - Confidential Agenda Decision Support System Executive Information System

3. MBA7025_09.ppt/Mar 31, 2015/Page 3 Georgia State University - Confidential Decision Support Systems There are many definitions of a DSS, but all have three themes: 3) Is under the user’s control 2)Supports but does not replace the decision process 1) Applied to unstructured problems Structured Semi-structured Unstructured

4. MBA7025_09.ppt/Mar 31, 2015/Page 4 Georgia State University - Confidential Characteristics of DSS Employed in semi-structured or unstructured decision contexts Intended to support decision makers rather than replace them Supports all phrases of the decision-making process Focuses on effectiveness of the process rather than efficiency Is under control of the DSS user Uses underlying data and models Facilitates learning on the part of the decision maker Is interactive and user-friendly Is generally developed using an evolutionary, iterative process Can support multiple independent or interdependent decisions Supports individual, group or team-based decision-making

5. MBA7025_09.ppt/Mar 31, 2015/Page 5 Georgia State University - Confidential Ingredients of a DSS The basic components of a DSS: 1. The data management system 2. The model management system 3. The knowledge engine 4. The user interface 5. The users

6. MBA7025_09.ppt/Mar 31, 2015/Page 6 Georgia State University - Confidential Sample Executive Information System

7. MBA7025_09.ppt/Mar 31, 2015/Page 7 Georgia State University - Confidential Sample Executive Information System

8. MBA7025_09.ppt/Mar 31, 2015/Page 8 Georgia State University - Confidential Sample Executive Information System

9. MBA7025_09.ppt/Mar 31, 2015/Page 9 Georgia State University - Confidential DSS Vendors Business Objects Cognos Microstrategy IBM Microsoft NCR / Teradata SAS

10. MBA7025_09.ppt/Mar 31, 2015/Page 10 Georgia State University - Confidential Agenda Decision Support System Executive Information System

11. MBA7025_09.ppt/Mar 31, 2015/Page 11 Georgia State University - Confidential Executive Information System Environment Internal Source Systems External Data Sources Extract, Transformation and Load Data Warehouse Data Mart Business Intelligence / Executive Information System

12. MBA7025_09.ppt/Mar 31, 2015/Page 12 Georgia State University - Confidential What is an Executive Information System A special type of DSS that support Senior Management Provides a “Big Picture” view of the business Analysis of overall operations Covers a broad range of business areas Supports strategic decision-making Current picture of operations and performance Internal & External Views Highlights exceptions and allows for further analysis

13. MBA7025_09.ppt/Mar 31, 2015/Page 13 Georgia State University - Confidential Executive Information System Interface Must be easy and intuitive to use Likely to include KPIs – Key Performance Indicators Graphs and Trends Single screen summary Exception Highlighting (arrows, colors, etc.) Drill-Down capabilities “...allows for further structured investigation.”

14. MBA7025_09.ppt/Mar 31, 2015/Page 14 Georgia State University - Confidential Welcome CEOWednesday December 5 Home Help Corporate DocumentsSearchPersonal DocumentsFinancials Yearly | Quarterly | Monthly | Weekly On the Wire... EPS: Budget:.42 Forecast:.43 Backlog Q4 as of Dec. 8th Solution Builders, Inc. trades on BSSE as SBI SBI: 45.13 +1.05 as of 12/04/2001 (Data Delayed 20 Minutes)

15. MBA7025_09.ppt/Mar 31, 2015/Page 15 Georgia State University - Confidential Sources of Executive Information System Cost Accounting Systems (Revenue and Expenses) External Information (markets, customers, suppliers, competitors) Spread across organizations and systems Objective and Subjective assessments Current results and short-term performance levels Highly volatile information

16. MBA7025_09.ppt/Mar 31, 2015/Page 16 Georgia State University - Confidential Executive Information System Requirements Key Indicators Health of organization determined by comparison to a set of key financial indicators Organizations can be managed by exceptions Technology can display in easy to understand formats Critical Success Factors Related to goals and objectives of the organization Gathered through interviews with Executives

17. MBA7025_09.ppt/Mar 31, 2015/Page 17 Georgia State University - Confidential Sample Executive Information System Source: Business Objects Dashboard

18. MBA7025_09.ppt/Mar 31, 2015/Page 18 Georgia State University - Confidential Sample Executive Information System Source: Business Objects Dashboard

19. MBA7025_09.ppt/Mar 31, 2015/Page 19 Georgia State University - Confidential Sample Executive Information System Source: Business Objects Dashboard

20. MBA7025_09.ppt/Mar 31, 2015/Page 20 Georgia State University - Confidential Common Features of an Executive Information System Status access, drill down, exception reporting, trend analysis and ad hoc queries/reports Widespread access to external databases and information repositories Multidimensional data mining and visualization Multilevel access control security Usage monitoring

21. MBA7025_09.ppt/Mar 31, 2015/Page 21 Georgia State University - Confidential EIS Interface Success Issues & Limitations Success Issues Easy, Intuitive Interface Response Time EIS Limitations and Pitfalls Cost Technology Limitations Organizational Limitations Ongoing Support Factors Contributing to EIS Failures Management Failures Political Problems Developer Failures Technology Failures Costs Time

22. MBA7025_09.ppt/Mar 31, 2015/Page 22 Georgia State University - Confidential The Future of Executive Information System Executives Increased comfort with technology Availability of Data (Internal and External) Connectivity via the Internet (broadband) Globalization of business