1. Supporting People Programme Review and Contract Monitoring

2. Aims and Objectives of the Day Aim “To consult with Providers on the proposed Supporting People Review and Contract Monitoring process 2006” Objectives –Formation of Review Process –Overview of draft Review Process including Quality and Performance verification –Workshops and resulting feedback on process –Please ask questions as they occur to you

3. Retrospective Role of Review 2003 - 06 Getting to know you Quality Standards ODPM Guidance and targets

4. April 2006 – March 2008 ODPM state that there is no obligation to continue with a review program per se Providers keen to keep QAF Standards Some early Reviews measured against 4 standards not 6. Working practice showed more monitoring of service delivery needed. KPI Validation Outcome monitoring

5. Key Elements of Process Two year process Annual Reviews (Contractual) – One Validation, One Desktop Proposed timetable – 4-stage process – Financial Validation -

6. QAF 2006 Annual Submission QAF sent to Providers a month prior to the quarter in which the Review will take place Approximately 4 weeks for submission Some changes but essentially the same – no tick boxes Keep QAF file with evidence – update as necessary

7. Key Performance Indicators No change Outcomes Measures will be introduced as a KPI when pilots complete Validation visits incorporated into Review process Spot validations whenever returns give cause for concern

8. Review Tool 2006-08 Review Workbook Contains the familiar elements of the former Review Report with additional Performance and Contract Monitoring data