2. Best Practices re the Use of Technology in Teaching and Learning: The Wake Forest University Experience as Catalyst David G. Brown VP & Professor & Dean of ICCEL April 27, 2000 Stillwater, Oklahoma

3. Policies that Make a Difference Students First Standardize Ubiquitous Access Explicit Faculty Endorsement Eager Faculty Marketable Difference The 80-20 Maxim Low Hanging Fruit Communication Interactive Learning

4. 3600 undergrads Two AACSB Schools 92% residential No Distance Education $850M endowment Winston-Salem NC 500 each: Med, Law, Residential MBA, PhD MBA = residential + exec + evening + satellite Top 20 Wired University (Yahoo 2000) Top 30 Research University (USNewsWR 1999) 1300 SAT Average & 630+ GMAT (&4 years exp.)

5. THE WAKE FOREST PLAN THE WAKE FOREST PLAN F96: IBM 365XD, 16RAM, 100Mhz, 810MB, CD-ROM, 14.4 modem F97: IBM 380D, 32 RAM, 130Mhz, 1.35GB, CD-ROM, 33.6 modem F98: IBM 380XD, 64 RAM, 233 Mhz, 4.1GB, CD-ROM, 56 modem F99: IBM 390, 128 RAM, 333 Mhz, 6GB, CD-ROM, 56 modem F99: IBM 390, 128 RAM, 333 Mhz, 6GB, CD-ROM, 56 modem Thinkpads for all New Every 2 Years Own @ Graduation Printers for all Wire Everything Standard Software Full Admin Systems IGN for Faculty Keep Old Computers 40+30 New People 50% Faculty Trained 85% CEI Users 98% E-Mail +15% Tuition ~$1500/Yr/Student 4 Year Phase In Pilot Year Now 4 Classes Plan for 2000 Order at--- http://iccel.wfu.edu

6. Distributed Support Centralized Support for Standards –IS (Help Desk, Network) Distributed Support for Teaching –Academic Computer SpecialistsAcademic Computer Specialists –STARSSTARS Support for Students –RTAsRTAs

7. Computers Enhance My Teaching and/or Learning Via-- Presentations Better--20% More Opportunities to Practice & Analyze--35% More Access to Source Materials via Internet--43% More Communication with Faculty Colleagues, Classmates, and Between Faculty and Students--87%

8. Computers allow people---- to belong to more communities to be more actively engaged in each community with more people over more miles for more months and years TO BE MORE COLLABORATIVE

9. With Ubiquity--- The Culture Changes Mentality shifts-- like from public phone to personal phone. Teaching Assumptions shift-- like from books in the public library to everyone owns a copy of his/her own. Timelines shift-- like from “our class meets MWF” to “we see each other all the time and MWF we meet together ” Students’ sense of access shifts-- like from “maybe I can get that book in the library” to “I have that book in my library.” Relationships shift-- like from a family living in many different states to all family members living in the same town

10. Http://iccel.wfu.edu

11. “The Economists’ Way of Thinking” A Course Required of All Freshmen For 15 Students What’s Being Done?

12. Brown’s First Year Seminar Before Class –Students Find URLs & Identify Criteria –Interactive exercises –Lecture Notes –E-mail dialogue –Cybershows During Class –One Minute Quiz –Computer Tip Talk –Class Polls –Team Projects After Class –Edit Drafts by Team –Guest Editors –Hyperlinks & Pictures –Access Previous Papers Other –Daily Announcements –Team Web Page –Personal Web Pages –Exams include Computer –Materials Forever

13. 93 Courses 36 Universities 143 Professors 26 Disciplines http://www.ankerpub.com/

14. Beliefs of 91/93 Vignette Authors Pedagogy and Philosophy Interactive Learning Learn by Doing Collaborative Learning Integration of Theory and Practice Communication Visualization Different Strokes for Different Folks From Interactive Learning January, 2000 From Anker Publishing David G. Brown, Editor

15. The Prospering of Distance Learning as a Primary Educational Model Interactive text, sound, image!

16. We must not Dumb Down the curriculum because our students-- Have no textbooks Have no library Have no Internet Access Learn in different ways Are better with computers Instead, let’s RAISE THE BAR!

17. How Can Colleges Make Ubiquitous Computing Affordable for All Students?

18. 8 BASIC MODELS OF UBIQUITOUS COMPUTING (Ordered by total cost, starting with the most expensive) All + Powerful + Laptops + Annual Refresh UMCUMC Refresh Less Frequently WFU WVWCWFUWVWC Substitute Desktop Computers USAFAUSAFA Provide One Computer Per Two Beds ChathamChatham Specify Threshold Level SSU UNCSSUUNC Substitute Network Computers Provide Public Station Computers BCBC Teach with Explicit Assumption of Access

19. WAYS TO REDUCE START UP COSTS Annual Lease Phase in by classes Phase in by programs Phase in by type of program Phase in by category (faculty, students, staff) Hand me down Loaner Pool

20. The Big Three #1. E-mail #2. Web Pages (for each course) #3. Internet URLs

21. Policies that Make a Difference Students First Standardize Ubiquitous Access Explicit Faculty Endorsement Eager Faculty Marketable Difference The 80-20 Maxim Low Hanging Fruit Communication Interactive Learning

22. LESSONS LEARNED PC’s are only 10% of the Challenge (support/networks/policies/train/expose) Most sunk costs can be ignored Expectations need management Develop a comprehensive plan first, and quickly match it with a multiyear financial plan

23. Consulting Help is the Most Important Gift Professional Project Mgt is Crucial Demand will increase Much Faster than Anticipated Pilot Year is Essential Hardware & Software Decisions are separable LESSONS LEARNED

24. Standardization pays rewards well beyond those anticipated; non-standard configurations require 3-4 times support Students/Faculty want specific computer training that is centered around a task-at-hand; general classes don’t work well Be prepared to outsource challenges Don’t wire to every seat

25. LESSONS LEARNED Reliability is critical, esp. the Help Desk Provide academic units staff of their own & plenty of equipment without hassle Improve communications; rumors fly fast Spread the gains from & ownership of innovation throughout all units Use the internet for course materials Use a commercial Course Mgt System

26. Choose a Partner for the Long Haul Budget Adequate Start Up & Operating Funds Place in Context of an Overall Financial Plan Balance Centralized Services & Local Control Place Some Funds Under Faculty Control LESSONS LEARNED

27. Lessons Learned Contact becomes Continuous. Students expect messages between classes Team assignments increase Papers & Talks often include visuals Departmental clubs thrive Student Portfolios Emerge Students teach faculty

28. Lessons Learned Computer knowledge is a boon to student recruitment, retention, self-confidence. Computer knowledge is highly valued by students & prospective employers Computer availability throughout the student body attracts new faculty Computer challenged students learn basic skills quickly, without special classes Disciplines use computers differently

29. Lessons Learned Greatest benefits are what happens between classes, not during classes. Greatest gains from computing come from “the big three.” Standardization speeds faculty adoption and eases the pressure upon support staff Standardization saves class time. Student groups are larger and more active Faculty migrate to the student standard very quickly

30. David G. Brown Wake Forest University Winston-Salem, N.C. 27109 336-758-4878 email: brown@wfu.edu http//:www.wfu.edu/~brown fax: 336-758-4875