1. LENOVO SERVICES Ordering & registering services warranty May 2011 ChoonHa Phoon
Lenovo Service Offering : ThinkPlus and Lenovo Care

2. Order Processing & Warranty Registration
Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory).
Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory).
Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines.
Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer).
Physical Pack

3. Scenario 1 Order : Tying Warranty together with HW purchase
Step 1: Always enter the machine’s order details first, followed by the intended warranty upgrade. Step 2: When the service PN is entered on the next line after the machine info, under service tie code column, make sure the corresponding line number of the machine is entered (e.g. if the machine order is in line 10, enter “10” on the service tie code column) Step 3: Ensure the quantity of machine matches the quantity of the warranty upgrade. Step 4: Ensure that you key in the warranty address under the services line item to receive the warranty registration confirmation .

4. Scenario 1 Order : Tying Warranty together with HW purchase
The HW quantity must always match the services quantity Example: 40 units of MTM 7493A units to be tied to 41E units to be tied to 41E9903
X The HW quantity does not match services quantity

5. Scenario 1 Order : Tying Warranty together with HW purchase
The HW quantity must always match the services quantity Example: 40 units of MTM 7493A units to be tied to 41E units to be tied to 41E9984
√ Split the MT order into 2 lines – 30 units and 10 units

6. Order Processing & Warranty Registration
Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory).
Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory).
Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines.
Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer).
Physical Pack

7. Scenario 2 Order : For single machine & warranty
Step 1: Identify the machine & the correct PN for the upgrade Step 2: In LPOS, enter the service PN, and click on arrow to expand the line. Key in the machine’s info that you wish to tie the upgrade to. Once order is submitted, registration will be done at back end, and customer will receive confirmation that machine has been upgraded.

8. Order Processing & Warranty Registration
Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory).
Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory).
Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines.
Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer).
Physical Pack

9. Scenario 2 Bulk: Post-sales Services Order
Scenario 2 processing is used for pre-validation and authorization of bulk aftermarket orders, i.e. tying a warranty upgrade PN to multiple machines. Step1: Access the link below for Pre-sales validation. Lenovo network: Outside Lenovo network:

10. Services Registration Processing: Scenario 2 Bulk Orders
Step 2: Download the service registration template by clicking on the link.
Step 3: Follow the step-by-step guide stated on the page.
Upon successful submission of the registration template, customer will receive an with an Authorization number & PIN number.

11. Services Registration Processing: Scenario 2 Bulk Orders
Step 4: Once Authorization number is received via , customer can then place their order through LPOS. Registration will be done at factory’s end.
Step 5: Customer will receive confirmation that the machines have been successfully upgraded.

12. Order Processing & Warranty Registration
Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory).
Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory).
Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines.
Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer).
Physical Pack

13. Scenario 3: Buy Warranty standalone (order process)
Step 1. With the help of your local sales lead or the Services Product Manager, identify the correct services PN that you intend to order Step 2. Place order through LPOS.

14. Step 3: Registration Required Email will be sent to the email ID provided in the order.

15. Scenario 3: Buy Warranty standalone (registration process)
Step 1. Access the URL provided in the Registration Required .
Lenovo network:
Outside Lenovo network:
Key in the Authorization Code and PIN Number

16. Scenario 3: Buy Warranty standalone (registration process)
Step 2. You may download a copy of the T&C in PDF format to be read.
Step 3: Select “Agree” to acknowledge that you have read the T&C.
Step 4: Click on either single or bulk registration.
Select bulk registration if you intend to register multiple machines

17. Scenario 3: Buy Warranty standalone (registration process)
Step 5: Click to download the bulk registration template in .csv format. Save the file for update.
Step 6: Complete the .csv file by filling in all the required cells.

18. Scenario 3: Buy Warranty standalone (registration process)
Step 7: Return to the page, browse for the completed file location, and click upload.

19. Scenario 3: Buy Warranty standalone (registration process)
Step 8: You will be directed to this Service Registration page, should there be any error encountered, you will be prompted with a message. Double check to ensure all data in upload file is correct (i.e. machine type, serial number etc), then upload again.

20. Scenario 3: Buy Warranty standalone (registration process)
Step 9: Upon successful submission (no errors encountered), you will need to create contact information as shown in the screenshot below.

21. Order Processing & Warranty Registration
Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory).
Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory).
Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines.
Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer).
Physical Pack

22. Physical Pack – Thinkplus & LenovoCare
Registration to be done by end customer after point of sales.
Printed inside the physical packs:
terms & conditions,
instructions for registration,
contact s,
URLs

23. Registration for Thinkplus & LenovoCare Physical Packs
Lenovo network
Outside Lenovo network
Step 1: Click on Physical Pack Registration

24. Registration for Thinkplus & LenovoCare Physical Packs
Service Activation Code: 18 digit alphanumeric code
Eg. HUP73Y2872JJ8EYN5J
HUP = 3 digit region code
73Y2872 – services part number
JJ8EYN5J - 8 digit random number
Step 2: Key in the SAC, Offering Purchase Date, Serial Number and address

25. Registration for Thinkplus & LenovoCare Physical Packs
Step 3: Download a copy of the T&C
Default language will be displayed
Translated languages will be available for selection (if available)

26. Registration for Thinkplus & LenovoCare Physical Packs
Step 4: Save a copy of the T&C to be read.
Step 5: If you have read & agree to the T&C, click “Agree”, the click “Submit”

27. Registration for Physical Packs - COMPLETED

28. Warranty Lookup - Physical Packs
To lookup the warranty for physical pack registration
Lenovo network
Outside Lenovo network

29. 29 Lenovo Service Offering : ThinkPlus and Lenovo Care
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