1. Welcome to Unit 6-AB140 WELCOME. We are starting our 6 th week. Great job! We are over the half-way mark. Easy sailing the rest of the way! Are there any questions you need clarification on before we begin with Unit 6? (All seminar’s are recorded.) Please summarize in your own words at least one thing you learned from Unit 5. Instructor overview and comments. 1

2. Unit 6: Controlling—Last Function of Management (POLC) Reading: Overview on Control Reading: consists of Chapter 13 in the Bateman and Snell text. Listen to Activities Powerpoint. Read (2) Web Resources. Discussion: Refer to the unit readings, (Chapter 13 and Web resources) and in your best judgment based on the readings, do you think that a control system needs to be developed to address these issues? Why or why not? Assignment: This week's assignment consists of watching a scenario (see Action icon) about Sandwich Blitz, Inc., reading the textbook section on Bureaucratic Control Systems and answering: “How can Lei apply the 4 step control process outlined in the text to address the problem cited?”. Seminar--we will discuss; the 4 steps of control systems; the role of Six Sigma, and Internal vs. external audits QUIZ (You can only take the quiz ONCE.) Access date until Tuesday, 11:59PM EST. Viewable on grade-book one week later. Twenty-questions. Covers Unit 1-6. 2

3. Unit 6 Objectives (Outcomes) Distinguish between the four functions of management Explain the significance of control systems in business Summarize the design of a formal control system. Course Outcome practiced in this Unit: AB140-2 Recognize the 4 functions of management. 3

4. The UNIT 6 QUIZ. Access during this week’s Unit only. Closes at the end of this Unit—Tuesday,11:59PM EST. Grades will be available one week after the close of the Unit. Quiz can be taken ONLY ONCE. You have 2 hours to complete the quiz. Multiple choice. The quiz covers the 4 functions of management (POLC). (Chapters 1, 4, 6, 9 and 13). The quiz has 20 questions. 4

5. General Questions 5

6. Unit 6—Controlling (POLC) Can you guess what is meant by Controlling? (1, 2, 3, 4, or 5?) 1. “Conscious, systematic process of making decisions about goals and activities that an individual, group, work unit, or organization will pursue in the future.” 2. “Assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.” 3. “Stimulating people to be high performers and good communicators.” 4. “Fundamental forces that keep the organization together and heading in the right direction.” 5. “An assessment of the organization’s strengths, weaknesses, opportunities, and threats.” (Bateman & Snell, 2009) 6

7. Unit 6—Control (POLC) “Ineffective Control Systems result in problems ranging from employee theft to less than satisfactory products (Bateman & Snell, 2009).” 7

8. What are the three types of Control? According to our textbook reading, they are; 1. B _ _ E _ _ C _ A _ _ _ 8

9. What are the three types of Control? 2. M _ R _ _ T 9

10. What are the three types of Control? 3. C _ _ N 10

11. Any Questions 11

12. What is Six Sigma? Brain-buster Jumble--Unscramble the Jumble to solve the answer: 1. inmitaelngi 2. cefteds 12

13. Six Sigma (brain-buster mystery answer) “…a quality management concept that has the goal of eliminating defects from a company’s product or service (Bateman & Snell, 2009).” “It involves adjusting various aspects of and around the product or service until it is consistently what the customers want and need (Bateman & Snell, 2009).” 13

14. What is Six Sigma’s role? One approach that managers may use to address defects is to place employees in work teams that focus on finding improvements and solutions that will prevent a certain defect from arising in the first place. By forcing teams to come up with new answers and inputs, the brainstorming paints a broad picture of the issue and underlying facts. The teams help to refine and improve the idea. Put on your thinking caps… (instructor forms teams here). 14

15. Team Brainstorming… Six Sigma is not teams attacking a problem. Six Sigma is improving a process. We could not improve a whole process in the Seminar hour, so instead, I have a team exercise. You are driving in your sports car on a cold wet evening. You pass a bus stop where you see three people waiting for the bus. One is your best friend from school days who you have not seen for 20 years. One is the man or woman of your dreams—the person you always wanted to meet. The third is a sick old lady who needs to be taken to hospital. Knowing that there is room for only one passenger in your car, what would you do? Sloane, P. (2003). The Leader’s Guide to Lateral Thinking Skills, p. 92.) 15

16. Can you name one of the 4 steps of Control Systems? 16

17. First step of Control Systems… 1. Setting Performance Standards. Can you think of an example of a goal and its standard in your workplace or in college? 17

18. Second step of Control Systems… 2. Measuring Performance. How are performance goals measured in your workplace or in college? 18

19. Third step of Control Systems… 3. Comparing performance against the standards and determining deviations. What methods do you, your managers, or instructor use to perform this step? 19

20. Fourth step in Control Systems… 4. Taking action to correct problems and reinforce successes. Can you name some methods that managers or instructors use to correct problems or reinforce successes in your workplace or college? 20

21. The Control Process (Taken from Bateman & Snell, 2009)

22. Any Questions 22

23. What is an internal audit? 23

24. What is an external audit? 24

25. Audit experience… Have you ever participated in an audit at your workplace? What type of audit was it? What were some of the pros and cons of the audit experience that you noticed? 25

26. Any Questions? 26 Seminar is coming to an end, soon. Let’s wrap-up the evening. We’re almost finished with our classes and can see the end in sight! Keep going…

27. Seminar Concluded Good night. Have a great week! My office hours are listed on our class syllabus. My AIM ID is: DrDenhard. THE END… 27