1. DGPFSS Serving those who serveÀ votre service DGSSPF CPSP Presentation to new B/W Comds Base Commanders Symposium of Canadian Morale and Welfare Programs 27 April 2010 Support our Troops Appuyons nos troupes

2. CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES Outline Roles and Responsibilities B/W Comd and PSP Roles and Responsibilities B/W Comd and MFRC Key messages

3. CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES PSP Programs Roles and Responsibilities B/W Comds Delivery of local MW programs Local delivery of National MW programs Local funding of MW programs IAW policy Day to day management of PSP staff Partnership with DGPFSS/PSP Communications PSP Division (DGPFSS) Functional auth for MW programs Manage and deliver National MW Programs National Funding of MW programs IAW policy HR management of PSP staff IAW DOA Partnership with Base/Wing Comd Communications

4. CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES PSP Programs Roles and Responsibilities B/W Comds Own local PSP activities Provide direction Provide feedback Provide local funding Partner in managing Communications-keep PSP Ottawa in the loop B/W PSP Staff Responsible for program delivery Responsive to B/W Comds Manage local programs within national policies Accountable for assigned resources Manage NPF employees within the HR DOA Communications-keep B/W Comd and PSP Ottawa in the loop

5. CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES Military Family Services Program Roles and Responsibilities Challenge/ Opportunity: Military Family Resource Centres in Canada are 3 rd party organizations governed by Boards of Directors whose membership is comprised of a minimum 51% civilian spouses of CF members. To maximize success:  Understand roles and responsibilities of B/W Commander, DMFS and the MFRC as outlined in annual DND/MFRC MOU  Compel coordination and cooperation among all your service providers to maximize efficiency and effectiveness  Assign appropriate ex-officio B/W Commander OPI to MFRC Board of Directors  Make use of the regionally based DMFS Field Operations Manager to provide you with orientation, interpretation, guidance etc.  Recognize accountability and authority for site-specific services (even if not B/W Commander funded)  Support nationally mandated/funded policies and programs

6. CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES Keys Messages Coordination Cooperation Integration 1.There is one Customer - the Military member and his/her family 2.PSP staff and the MFRC exist to deliver programs and services to your military community. If they are not meeting your needs, they are probably not doing their job. Insist that your services providers (PSP, Fitness, HP, Rec, Sports and the MFRC) collaborate to coordinate programs and service delivery Help us ensure that local MW programs are delivered within the National policy framework In times like today (when resources are shrinking) ensure that we align programs to make the best use of local and national resources. (e.g. the sports program) If you are not satisfied with the services you are receiving, please let me know. Together we can make it work