1. www.systech.com.tw Organizational Development for Crisis Management Michael Lan Systems & Technology, Inc.

2. www.systech.com.tw Systems & Technology Corp. Company Profile

3. www.systech.com.tw Systems and Technology ProfileOrganizationCompetence AwardDistributionCertificate

4. www.systech.com.tw Award Innovation Award AutoTronics Taipei 2007 & 2008 Rising Star Award 2009 Small and Medium Enterprises Award 2009 Taiwan Excellence 2010 CompanyProduct

5. Vivid Goal & Persistence One target one mind Never think about loss Evaluation is imperative Team work Plenty of fund Faith! Faith! Faith! Concentration 5

6. Operation Crisis Factors of causing operation crisis  Market is changing  Competitors are changing  Customers’ need is changing  Partners are changing  Alliance is changing  Staff is changing 6

7. 7 ConquerCrisis OrganizationDisciplineMarketing Product development Finance

8. To Conquer Crisis Organization  Cost down - products, operation, inventory  Boss must be the role model  Build up SOP and system for management, not personal charisma  Impartial, just, open  Never lose the details 8

9. Organization Management Resource Support President ISO/Auditing Internal Customer Service Business support and Administration R&DSalesProduction External Relationship Maintenance Customers

10. Organization President Sales Domestic Sales International Sales FAE Marketing Production QC Purchasing RMA R&D Resource R&Ds Product AVL NAVI MAP AVLS Project Admin Administration Finance Business Support MIS

11. To Conquer Crisis Discipline  Train the right person  Dig out the solution for problems, not responsibility  Learn and grow from mistakes  Be definite in reward and punishment 11

12. To Conquer Crisis Marketing  Define new products based on customers’ requirements  Start from local market, ultimately go global  Investigate the best channels and media  Recruiter best sales and marketing people  Strive the leverage of each penny 12

13. Core Competence GISAVL NAVI Geographic digitized maps with Tele Atlas Road navigation software called “RoadEasy” designed to work for PC, WinCE & PDA system. Automatic Vehicle Location systems & accessories

14. Product

15. System Architecture AVL GPS GSM GPRS/SMS Anti-Hijack Driver Security Real Time TrackingFleet Management Location Base Service Mobile Asset Tracking Vehicle Recovery Security Control Behavior Analysis

16. To Conquer Crisis Product development  Innovation, innovation, innovation  Value added, not just price cut  Quality is competitiveness  Provide the solutions for customers to solve their problems  Branding is a long run but imperative 16

17. To Conquer Crisis Finance  Right direction, right choice  Investment not equal to expense  Invest boldly  Predict cash in and cash out  Get leverage from government grant fund  Maintain relationships with banks 17

18. Crisis Management Always prepare plan B Set up a crisis management team Be courageous - Crisis is the turning point Learn and grow in crisis Make right decisions at the right point 18