1. Fluke Networks Network Performance Monitoring Application Performance Analyzer Jim Davis Regional Sales Director Fluke Networks

2. 2 www.networks.pe Who Is Danaher? $18B Science & Technology Company

3. 3 www.networks.pe Where Sits Fluke Networks?  Focused on network test & analysis and service assurance & protection  Four segment leaders with great brands, innovative products and strong customers Communication Test Platform Operating Company  Leader in local area network analysis & media testing  Served Market Size: ~$1.5B & Market Growth: ~5% We know networks.  Danaher named #1 by 2011 Test & Measurement World Magazine  Market Size: $12B & Growth: 5-7%  Sales: $3.4B Test & Measurement Group Strong Peers in the #1 T&M Company in the World Test & Measurement Group Communication Test Platform Operating Company

4. 4 www.networks.pe Fluke Networks Private Network Owners… Network & IT Managers Network and application performance monitoring  Offering more ways to look at your networks than anyone else  Providing unique views into your networks you can’t get anywhere else  Delivering the right tools to every level of your network support organization Data Communications Installers Copper and fiber premise cable certification and diagnostic instruments Communication Service Providers Telco line technician tools and DSL line test instruments Private Network Owners… Network Techs & Engrs Portable network analysis and tools for all local network mediums Outfitting Network Pros & Heroes At Every

5. 5 www.networks.pe What Our Customers Are Asking For: Quantifying application performance from the users’ perspective Assigning problem ownership and prioritizing based on impact Facilitating collaborative troubleshooting among disparate support groups Managing multi-tiered application performance Quantify performance improvements from change Becoming aware of potential problems before users complain Troubleshooting problems that are not occurring right now (back-in-time analysis) Management reporting to show delivery of expected service levels Information collected from Voice of the Customer activities representing over 200 interviews worldwide

6. 6 www.networks.pe DATA CENTER WAN REMOTE SITE Authenticate Call Manager Secure WEB CITRIX App Delivery Controller APP SQL Cluster Oracle Cluster Core Switch Branch User Firewall Remote User Call Signaling Success/Fai l? WHERE DO YOU BEGIN? Mobile User Branch RouterPE Router Is the firewall blocking something? Is the user load being properly distributed? Is the application server responding? Are logs showing any errors? Is it the XenApp tier or a backend issue? Is the web server over- loaded? Did they authenticate successfully? The Network is Slow! Is the firewall blocking something? Is the site congested? Could be a carrier problem? The Problem Maybe QoS/CoS is mis-configured?

7. 7 www.networks.pe Analyzer is only as good as the analyst We can have lots of tools looking at data in a network, but this data is only good if we know how to read it.

8. 8 www.networks.pe

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10. 10 www.networks.pe Introducing: TruView A Unified Network and Application Performance Troubleshooting Appliance That Solves Problems FAST! Simple Racked to reporting in <30 minutes Auto-discovery and configuration Intuitive web interface Intelligent Self-learning baselines Time correlated views Guided workflows Complete Monitoring & Troubleshooting Enterprise Scalability 5-in-1 Tools

11. 11 www.networks.pe Branch Office #2 Subnet #1Subnet #2 How is TruView Deployed? 11 Branch Office #1 Subnet #1Subnet #2 Web ServersApp Servers DB Servers Media Servers DNS / AD Servers SPAN / TAP Flow Export SNMP Poll Remote / Mobile Users TruView

12. Application Performance Views (A closer look)

13. 13 www.networks.pe A Typical Multi-tier Business Application HTTPSHTTPOracle SQL DHCP Server Single Sign-on Server Web ServersApplication ServersDatabase Servers End User RouterFirewall Load Balancer Switch Internet or Intranet Challenges in Application Services Delivery: Many points of failure Many different protocols Geographically diverse Many groups are responsible for the infrastructure May involve either custom or 3rd party applications

14. 14 www.networks.pe User Server TCP SYN (80) SYN ACK ACK HTTP GET #1 Response #1 ACK for Response #2 HTTP GET #2 Flow Application Response Time Initial Network Round Trip Time Server Connect Time Response #2 Response #3 Response #4 Response #5 ACK for Response #5 Transaction #1 Transaction #2 Flow Termination Criteria: TCP FIN TCP Reset (2min) Built in Timeout (30min) Data Transfer Time Application Response Time Data Transfer Time Response #1 Response #2 Response #3 Response #4 ACK for Response #4 Network Round-Trip Time FIN FIN ACK ACK TCP Response Time Measurement

15. 15 www.networks.pe TCP Packets Web Packets DB Packets 200 Milliseconds Client Web DB Encompassed Transactions

16. 16 www.networks.pe Individual Client/Server Transactions Advanced filter set that includes site/server/app/client with custom request/response types within ANY time frame Detailed drill-though views of Individual transactions

17. 17 www.networks.pe Instant Transaction Report End User Response Time Breakdown for individual client/server transactions Usage metrics such as bytes sent and received as well as packets sent and received Client/Server transaction detail (Request/Response)

18. 18 www.networks.pe Trends

19. Techniques for Network Monitoring

20. 20 www.networks.pe Using Probes for monitoring T1 E1 56k DS3 OC3 Remote LocationsHeadquarters Data Center Management Data Web-Based GUI Operations Center WAN WAPMS WIC WAPMS DS3 T1

21. 21 www.networks.pe Using SNMP – MRTG, Cacti, Nagio, etc. What are they up to?

22. 22 www.networks.pe SNMP is also good to track CPU usage and errored frames – CRC

23. 23 www.networks.pe Using Netflow/IPFIX

24. 24 www.networks.pe Drill-down in HTTP with Netflow/IPFIX

25. 25 www.networks.pe From a Real Network

26. 26 www.networks.pe MPLS – How much bandwidth per Type of Service?

27. 27 www.networks.pe What applications are in a give class of service?

28. 28 www.networks.pe All VoIP in my expensive $$ class of service - good

29. 29 www.networks.pe Who is the top talker?

30. 30 www.networks.pe Enable NetFlow Traffic Collector/Reporter (Netflow Tracker) NetFlow Export Packets Web GUI Defined by seven unique keys: Source IP address Destination IP address Source port Destination port Layer 3 protocol type TOS byte (DSCP) Input logical interface (ifIndex) What is a Flow ?

31. Netflow Tracker for Security “I heard about this virus that runs on port…”

32. 32 www.networks.pe Here we see the Source Address Distribution report

33. 33 www.networks.pe This was over a 6 hour period. 422,684 separate addresses

34. 34 www.networks.pe Drilling down we can see who they were speaking with…

35. 35 www.networks.pe Let’s drill down some more to see what they are saying: “Port 445”?

36. 36 www.networks.pe Not sure what this traffic is, but it could be…

37. 37 www.networks.pe Here’s another security example…

38. 38 www.networks.pe Who is 198.104.150.149 and why are they the 3 rd highest address for HTTP traffic?

39. 39 www.networks.pe This page does not look appropriate!

40. 40 www.networks.pe And another security example – Ping Sweep?

41. 41 www.networks.pe By an Access Point? – “That’s a feature”

42. TruView Unified Network and Application Performance and Troubleshooting

43. 43 www.networks.pe Introducing: TruView A Unified Network and Application Performance Troubleshooting Appliance That Solves Problems FAST! Simple Racked to reporting in <30 minutes Auto-discovery and configuration Intuitive web interface Intelligent Self-learning baselines Time correlated views Guided workflows Complete Monitoring & Troubleshooting Enterprise Scalability 5-in-1 Tools

44. 44 www.networks.pe 44 Monitoring and Alerting: Dashboards and dynamic thresholds End-user experience reporting All users, all transactions, all the time Triage: Determine scope and impact Isolate to Network, Server, or App Drill-down into specific domain Troubleshooting: Leverage rich forensic data Drill into individual transactions Event re-construction & replay 3 Clicks To Fix! 1 2 3

45. 45 www.networks.pe “When we looked at the market leaders in the space, we determined that Visual not only had the best product for monitoring end-to-end performance, but its roadmap showed the organization is going in the right direction.” - MSC Home Terminal Logistics Global Performance Monitoring

46. 46 www.networks.pe “There has been a paradigm shift within our department as we have moved from ‘It’s not my problem’ to what is the problem and how do we solve it. Instead of guessing where the problem is, Visual can pinpoint the impacted area.” - Brussels Metro Transport Co. Application Monitoring & Troubleshooting

47. 47 www.networks.pe “We knew that our applications were slow and bandwidth was saturated, but we were unable to pinpoint the location. We put Visual on our network and it actually told us what was going on. Not only where the delay was coming from, but identified what the problems were. “ - Integrated Services Construction Specialties Network Monitoring & Troubleshooting

48. 48 www.networks.pe VoIP Monitoring & Troubleshooting “With the implementation of Visual, we can actually find the impacting issue whether it is the network, application development or server performance. It used to take days to pinpoint and solve problems, but now we can isolates issues in minutes or hours.“ - Global Call Center

49. 49 www.networks.pe Branch Office #2 Subnet #1Subnet #2 How is TruView Deployed? 49 Branch Office #1 Subnet #1Subnet #2 Web ServersApp Servers DB Servers Media Servers DNS / AD Servers SPAN / TAP Flow Export SNMP Poll Remote / Mobile Users TruView

50. 50 www.networks.pe Providing Our Customers What They Are Asking For: Quantifying application performance from the users’ perspective Assigning problem ownership and prioritizing based on impact Facilitating collaborative troubleshooting among disparate support groups Quantify performance improvements from change Managing multi-tiered application performance Becoming aware of potential problems before users complain Troubleshooting problems that are not occurring right now (back-in-time analysis) Management reporting to show delivery of expected service levels Information collected from Voice of the Customer activities representing over 200 interviews worldwide

51. Jim Davis Sales Director Latin America Jim.Davis2@FlukeNetworks.com http://es.FlukeNetworks.com Alvaro Cayo Rep. Fluke Networks en PERU Alvaro.Cayo@Networks.pe http://Networks.pe Obrigado, Gracias, Thank you