1. | e n a b l i n g | i n t e r a c t i v e | a d a p t i v e | O V E R V I E W Providing secure access to real-time data via the Internet Focused on delivering innovative Web-based systems solutions to the global insurance community, ClaimSuite® technologies support client's operations around the world through secure, reliable, results- driven applications. ClaimSuite® technologies are Web-native, standards- based, scalable and affordable.

2. F E A T U R E S 100% Internet product - no special software is necessary, only an Internet connection and a browser are needed Global Data Access – real-time data is available at any time and from any location Unsurpassed ease of use - little or no training is required Empowering users - tools such as the Report Designer enable even the least computer-literate to construct their own reports and undertake sophisticated data analysis The power of Natural Language - users identify the information of interest to them via everyday “Plain English” phrases Individualised features - every user is delivered a customised experience tailored to their particular preferences and security profile 100% Internet product - no special software is necessary, only an Internet connection and a browser are needed Global Data Access – real-time data is available at any time and from any location Unsurpassed ease of use - little or no training is required Empowering users - tools such as the Report Designer enable even the least computer-literate to construct their own reports and undertake sophisticated data analysis The power of Natural Language - users identify the information of interest to them via everyday “Plain English” phrases Individualised features - every user is delivered a customised experience tailored to their particular preferences and security profile Some of the key features / benefits of the ClaimSuite ® system are:

3. F E A T U R E S cont’d Custom branding - every screen is shown using personalised logos, layouts and colour schemes; ClaimSuite can act as, or be readily integrated into, any client’s website A simple “one-click” method of downloading information into Microsoft Excel and other formats useful for data exchange Electronic work product – reports, spreadsheets, photographs, video, etc can be attached to claims and made available for others to download Subscriptions to smart mailing lists - users describe the type of claims they are interested in and thereafter receive automatically customised Email Alerts whenever relevant information is recorded or updated Processing of an unlimited number of currencies – exchange rate conversions and other computations are performed automatically Security - on-par with many online banks but customisable to the extent of privileges being set on a per user, per record, per column-heading basis Incorporated administrative / management / monitoring facilities for quality control, management insight, client tracking etc Custom branding - every screen is shown using personalised logos, layouts and colour schemes; ClaimSuite can act as, or be readily integrated into, any client’s website A simple “one-click” method of downloading information into Microsoft Excel and other formats useful for data exchange Electronic work product – reports, spreadsheets, photographs, video, etc can be attached to claims and made available for others to download Subscriptions to smart mailing lists - users describe the type of claims they are interested in and thereafter receive automatically customised Email Alerts whenever relevant information is recorded or updated Processing of an unlimited number of currencies – exchange rate conversions and other computations are performed automatically Security - on-par with many online banks but customisable to the extent of privileges being set on a per user, per record, per column-heading basis Incorporated administrative / management / monitoring facilities for quality control, management insight, client tracking etc

4. L O G I N The ClaimSuite ® system is secure. Access is granted only after successful authentication via the login page. All transactions are encrypted.

5. T R A C K I N G User accesses and all other interactions with the system are logged. Statistical reports detailing usage patterns are available to authorised clients online.

6. B R A N D I N G ClaimSuite screens adopt a presentation style appropriate for each user and can include the corporate branding and design scheme of any client.

7. O P T I O N S Every user is delivered a customised set of features according to their security privileges and preferences.

8. D E S I G N An innovative Report Template feature enables each user to identify exactly what information they are interested in and how that data is presented.

9. N A M E Creating a report template is an incredibly easy and intuitive process, consisting of two simple stages usually accomplished in a matter of seconds.

10. Users select the column headings they want shown when a report is viewed. (The column headings available are completely adaptable - those shown above are for a demonstration system and are for illustration purposes only). Users select the column headings they want shown when a report is viewed. (The column headings available are completely adaptable - those shown above are for a demonstration system and are for illustration purposes only). C H O O S E

11. The Report Designer offers a series of Wizards that lets users create and maintain their own unique library of sophisticated report templates with ease. W I Z A R D S

12. S O R T I N G A report template can automatically sort claims. Any column headings that have been included in a template can act as a basis for its ordering.

13. A R R A N G I N G Columns of information can be re-positioned within a report template so that they appear in any order across the screen or page.

14. Q U E R Y I N G ClaimSuite provides a unique Natural Language query feature. Using Plain English phrases users choose which claims are included in a report when it is viewed.

15. R E A L – T I M E Every report template provides a particular perspective on real-time claims data. Users simply select which report they want to view.

16. R E V I E W The report filter and other specifications can be reviewed and revised on-the-fly, facilitating ad-hoc data analysis.

17. S U M M A R Y Results can be presented in an automatically summarised form.

18. R E S U L T S ClaimSuite reports show the very latest information of interest to each user, formatting and arranging the data precisely as a user’s report template specifies.

19. E X P O R T ClaimSuite makes it a simple one-click process to export claims data to Microsoft ® Excel for further analysis. Printer-friendly versions and other formats useful for data exchange are also readily available.

20. D E T A I L Clicking a claim in a report leads to a detailed view of the relevant claim record.

21. U P D A T E When a user’s security profile allows it, information in this detailed view can be updated. These editing privileges are defined on a per data-field basis (notice that some of the fields shown above are “enabled for editing”and some are not).

22. F I L E S Attaching electronic work product – reports, spreadsheets, photographs, presentations, video, etc – to a claim is simple. Published files can be downloaded by other users.

23. N O T I F Y Users with appropriate security privileges can use the Claim Notification Form to notify new claims. (The set of fields available are completely adaptable - those shown above are for a demonstration system and are for illustration purposes only).

24. I N S T A N T The data interchange between users is instantaneous. Tailored email alerts are automatically sent to those who have an interest in a particular type of claim.

25. P R E F E R E N C E S ClaimSuite supports a wide range of international date and number formats. Users choose their preferred settings.

26. S U P P O R T A support area is integrated into ClaimSuite. The ClaimSuite support team responds to requests rapidly.

27. ClaimSuite