1. Listening

2. An average person’s communication:
45% listening
30% speaking
16% reading
9% writing 

3. What is the difference between Hearing and Listening?
Hearing: a biological process in which sound waves are picked up and transmitted to your brain. . .it is a constant process.
Listening: a SKILL that involves hearing with attention and concentration.
A good listener must understand and interpret sound in a meaningful way.
Statistics show the average person misses about 75% of what s/he hears.

4. Do you have?
Selective Attention: choose/select what you pay attention to.
 OR
Selective Retention: choose/select what you remember.

5. Four Types of Listening
Informative: basis for all listening – with all listening you are obtaining some form of information. Listening to a teacher lecture
Sensitive: involves listening to another person’s feelings. Listening to a friend talk about their bad day
Critical: examining a persuasive message and making a decision. Listening to an infomercial and deciding whether or not to buy the product
Creative: using active imagination as you interpret a message (involves visualizing). Listening to the radio and imagining what the DJ looks like

6. Types of Listeners Skilled (good) listeners
Non-attender: does not pay attention/daydreams
Word-picker: only listens sporadically, picking out a few words and assuming the rest.
Assumer: tunes out after the beginning of the discussion, assuming the rest

7. Reasons for Learning Effective Listening
Avoid misunderstandings
Get along better with others
Learn more about the world
Be more successful in school or on the job

8. Barriers to Listening
External Barriers: Environment – temperature, place, noises, colors, distractions (you may or may not have control over these)
Speaker Barriers:
Conflicting demands – if the speaker is saying something you don’t believe in/agree with
Speaker’s Credibility – how well-known, believable, trustworthy a speaker is. (Credibility is obtained by introducing the speaker by telling the audience his/her credentials or the speaker cites sources)
Speaker’s style – the way s/he delivers the speech, mannerisms & appearance

9. Barriers to Listening Daydreaming: Close-mindedness
The average speaker emits 150 words per minute.
The average listener comprehends 380 words per minute.
We can understand faster than anyone can talk, so we encounter “dead space”.
Close-mindedness
Overemphasizing the Source
Listening only to what is easy to understand

10. Become an Active Listener
Prepare to listen
Expand your vocabulary
Apply the message to yourself:
Do I believe what the speaker is saying?
How can I put this information to use?
Do I feel differently about this subject?
Pick out central ideas: Key ideas, not every detail

11. Become an Active Listener
Provide feedback:
Look the speaker in the eye
Nod head to show agreement
Frown or shake head to show disagreement
Smile or laugh at humor
Say, “yes” or “I see”
Don’t slouch
Lean forward
Remember what you hear:
Take notes
Process of association

12. Things to prevent day dreaming:
Take notes.
Eye contact.
Relate info being presented to what you already know.
Repeat, mentally, what has been covered so far.
Mentally ask questions about the subject to stay focused .

13. Critical Listening Listen for faulty reasoning Consider the source
Recognize non-verbal cues
Use feedback to check interpretation