1. Career Planning Joe Longo VP Professional Services MetricStream Inc. November 6 2008 Joe Longo VP Professional Services MetricStream Inc. November 6 2008

2. Introduction MetricStream: (private) our PSO team is comprised of on-shore consultants and off-shore developers co- located with our Engineering team in Bangalore, India. Selectica, Inc: (NASDAQ: SLTC) VP of PSO at Selectica, a provider of configuration software and contract management solutions. While at Selectica, Joe was responsible for SOX reporting related to his P&L operations within PSO. Active Decisions (private): VP of PSO at Active Decisions, a provider of SaaS e-Tailing web tools for retailers with a major web presence: Apple Computer, CompUSA, Target Stores, etc. ValiCert Inc. (NASDAQ: VLCT) VP of PSO at Valicert. Internet security Provider Worldtalk, Inc. (NASDAQ : WTLK): VP of PSO & Support at Worldtalk, secure e-mail and and directory integration. The Santa Cruz Operations (NASDAQ:SCOC): Director Engineering Services, SCO was a provider of Xenix and Unix systems. During his career, Joe has provided direct consulting expertise to major enterprise customers such as the Federal Reserve Bank, Hong Kong Post, Wells Fargo Bank, MCI, and others. Education: Degree in Computer Science, Royal Melbourne Institute of Technology, and a Post Graduate Diploma in Digital Communications, Chisholm Institute of Technology. Find more on http://www.linkedin.com/joelongohttp://www.linkedin.com/joelongo MetricStream: (private) our PSO team is comprised of on-shore consultants and off-shore developers co- located with our Engineering team in Bangalore, India. Selectica, Inc: (NASDAQ: SLTC) VP of PSO at Selectica, a provider of configuration software and contract management solutions. While at Selectica, Joe was responsible for SOX reporting related to his P&L operations within PSO. Active Decisions (private): VP of PSO at Active Decisions, a provider of SaaS e-Tailing web tools for retailers with a major web presence: Apple Computer, CompUSA, Target Stores, etc. ValiCert Inc. (NASDAQ: VLCT) VP of PSO at Valicert. Internet security Provider Worldtalk, Inc. (NASDAQ : WTLK): VP of PSO & Support at Worldtalk, secure e-mail and and directory integration. The Santa Cruz Operations (NASDAQ:SCOC): Director Engineering Services, SCO was a provider of Xenix and Unix systems. During his career, Joe has provided direct consulting expertise to major enterprise customers such as the Federal Reserve Bank, Hong Kong Post, Wells Fargo Bank, MCI, and others. Education: Degree in Computer Science, Royal Melbourne Institute of Technology, and a Post Graduate Diploma in Digital Communications, Chisholm Institute of Technology. Find more on http://www.linkedin.com/joelongohttp://www.linkedin.com/joelongo

3. Agenda Your Career Goals Career Tracks in Services The VP 2 B Your Fan Base Promote Yourself Q&A Contact Information Your Career Goals Career Tracks in Services The VP 2 B Your Fan Base Promote Yourself Q&A Contact Information

4. Career Goals Soul Searching: What are My Goals? Typical Discoveries: –Experience & Learning –Financial Stability –Recognition –Balance: personal vs work life Soul Searching: What are My Goals? Typical Discoveries: –Experience & Learning –Financial Stability –Recognition –Balance: personal vs work life

5. Tracks Career Tracks in Services Typical Path –Contributor  Leader  Manager  Director  V.P. Alternate Destinations –Principal Consultant / Practice Director –Operations Manager / COO –Sales / Sales Management Career Tracks in Services Typical Path –Contributor  Leader  Manager  Director  V.P. Alternate Destinations –Principal Consultant / Practice Director –Operations Manager / COO –Sales / Sales Management

6. The VP 2 B Typical Path: Create Value in Yourself –Become a domain expert –Get certified, e.g. CCSIP, PMI –Find the revenue opportunities –Know the customer business needs –Articulate the business needs internally –Develop Strategies, methodologies, processes –Be a close ally to Sales Typical Path: Create Value in Yourself –Become a domain expert –Get certified, e.g. CCSIP, PMI –Find the revenue opportunities –Know the customer business needs –Articulate the business needs internally –Develop Strategies, methodologies, processes –Be a close ally to Sales

7. Your Fan Base Who Will Notice –Your Customers –The Sales VP –Your CFO  Your CEO  Who Will Notice –Your Customers –The Sales VP –Your CFO  Your CEO 

8. Promote Yourself Negotiate Your Growth –Find your Internal Champion/Mentor –State your Goal –Agree on a Path –Establish Tangible Milestones –Become “The Solution” –Negotiate – it’s expected Negotiate Your Growth –Find your Internal Champion/Mentor –State your Goal –Agree on a Path –Establish Tangible Milestones –Become “The Solution” –Negotiate – it’s expected

9. Resources Additional Help –PSVillage –Mentoring Programs –Associations: SSPA, SIIA, GanttHead –Professional & Industry Conferences Additional Help –PSVillage –Mentoring Programs –Associations: SSPA, SIIA, GanttHead –Professional & Industry Conferences

10. Q & A

11. Contact Information Debbie Stovall dstovall@successrealities.com 770/623-4938 Atlanta Office 770/633-7408 Mobile Rick Furino rfurino@adelphia.net 805/277-1928 CA Office 805/405-5552 Mobile Debbie Stovall dstovall@successrealities.com 770/623-4938 Atlanta Office 770/633-7408 Mobile Rick Furino rfurino@adelphia.net 805/277-1928 CA Office 805/405-5552 Mobile Terry Jansen terry@psvillage.com 408/246-2867 Bay Area Office Luanne Pirogowicz luanne@psvillage.com 330/607-7294 Akron, OH Office Terry Jansen terry@psvillage.com 408/246-2867 Bay Area Office Luanne Pirogowicz luanne@psvillage.com 330/607-7294 Akron, OH Office Joe Longo jlongo@metricstream.comhttp://www.linkedin.com/joelongo 408.348.5002 (m) Joe Longo jlongo@metricstream.comhttp://www.linkedin.com/joelongo 408.348.5002 (m)