1. The EQUASS Manual

2. Criteria One manual for all service providers. Paper & digital Aims: Understanding of the EQUASS POE, EQUASS assurance criteria and the EQUASS assurance Performance Indicators Understanding how to prepare the external audit Understanding the process of application Target group: potential EQUASS Assurance applicants No Examples (preventing copy – paste)

3. Format Information about how to understand ; The process of implementation, The process of application The process of audit. Information how to understand: The EQUASS Principles of Quality The criteria for EQUASS assurance The Key performance Indicators (KPI) Information how to understand meeting the KPI Glossary of terms Relevant national references

4. Information about the EQUASS Principle of Quality Information about the EQUASS Criteria Info about understanding KPI Specific national Information The EQUASS Manual

5. Participation Are there procedures for the involvement of person served in planning and evaluation? The organization has a document which describes how the clients are involved / included in how and what his / her services are received and review of his / her benefits and satisfaction of their services.

6. Participation Does the organisation actively promote participation of person served in the community? The organization undertakes concrete actions to inform and to encourage client to be involved in the local activities i.e. leisure activities, employment etc.

7. Participation Does the person served participate in the planning and reviewing of the service?

8. Development Agreement of the format Drafting an empty format Allocation of tasks (writing-deadline) Discussing the contributions Editing the contribution Discussing and deciding the results