1. Welcome Minnesota WIC PCS Mentors!
PCS Mentor Workshop
Karen Deehy, MS, RD
Bernadette Landers, MPA, RD, IBCLC

2. Mentoring is __________

3. Mentor

4. “…the word “mentor” is both a verb and a noun
“…the word “mentor” is both a verb and a noun. It is simultaneously something you do and something you are.”
-John Wooden
Slide 4

5. The Privilege of Mentoring

6. The Mentoring Relationship

7. The Paradox of Change:
When a person feels accepted for who they are and what they do – no matter how unhealthy – it allows them the freedom to consider change rather than needing to defend against it!

8. Slide 12

9. Key for Successful & Lasting PCS Implementation
YOU… as PCS Mentors!

10. PCS shifts our interaction with participants From: - Focusing on risks - Telling participants what to do To: - Focusing on strengths and building confidence - Exploring inner motivations to change - Creating a partnership to help guide participants based on their unique needs and circumstances

11. PCS shifts our interactions with local staff From: - Focusing on the negative - Telling staff what to do To: - Focusing on strengths and building confidence - Exploring inner motivations to change - Creating a partnership to help guide staff based on their unique needs and circumstances

12. PCS Counseling ~
PCS Mentoring
Slide A

13. Recognizing staff ~ Knight Rider Newspapers
When asked in exit interviews why they left their jobs, workers often say they didn’t feel appreciated. The same response shows up in surveys of workplace morale: Lack of recognition is a top-cited problem.  It’s a pity. Feedback problems are easy to fix. Feedback doesn’t cost anything, doesn’t require any hired experts or added personnel, and doesn’t even take much time if done routinely. 
~ Knight Rider Newspapers

14. Selling your Role…Getting Staff “Buy-In”
What is in it for staff? (selling the benefits)
How can we engage all staff in the process of creating the ‘system’?

15. PCS Mentoring – The Process
Slide 15

16. Change Talk
Slide 16

17. Steps for Observing and Mentoring

18. Before the Observation – Opening the Conversation
Explain the purpose of the observation
What are they working on
Make it safe: explain purpose of note taking
Reinforce confidentiality

19. Setting the Stage
Choose a place to be out of the way, preferably where you can see both participant and staff
Avoid focus on you
Avoid correcting (unless you feel it will cause harm)
Ask permission of participant

20. During the Observation
Watch for PCS skills
Use an observation guide
Write certain things you hear the staff person or participant say that you want to remember
Note strengths and qualities that support PCS and potential areas for growth

21. Mentoring: Encouraging Change Talk

22. Encourage self-reflection
Tips from the mentors
Encourage self-reflection

23. “Gentleness can fix in a
moment what an hour of
shouting fails to achieve.”
-Joshua Wooden
Slide 23

24. "Concentrate on what your players do well as opposed to what
they don’t do so well." -John Wooden
Slide 24

25. Realizing the Power of the Positive
Being a PCS Mentor is…
Realizing the Power of the Positive

26. Tips from mentors
Affirm Specifically

27. Encouraging Change Talk
with reflections
and summaries

28. More Tips from mentors
Let them hear it again!!

29. Practice Reflections
I want people to talk more but sometimes it’s like pulling teeth. I get so frustrated when people don’t want to talk. I go back to my normal mode of just giving them information.
I hate telling them about their child’s weight – it always makes them defensive and makes me seem like the bad guy.

30. Providing Your Feedback…When and How

31. “Don’t try to be some coaching genius, or give the guys too much
information, or too much stuff;
always practice simplicity with constant repetition.”
- John Wooden
Slide 31

32. Check back in on feedback
“What do you think?”
“What would work for you?”
“Would that make sense for you?”
“What else do you think would work?”

33. Identify Next Steps

34. Watching a Mentor in Action

35. Slide 35

36. Share your Experience as a Mentor

37. Slide 37

38. We all
need Support
Slide 38

39. Towards a Sustainable Mentoring System

40. Making a Plan

41. If you want to go fast, go alone. If you want to go far, go together
If you want to go fast, go alone. If you want to go far, go together. -Kenyan Proverb

42. Slide 42