2. CMDB Configuration Management DataBase

3. Key Messages n Review of developments to date n Long term and short term implementations n Agreement on Configuration Item Ownership

4. Process Architecture - EDS Shared Data Repository

5. a logical collection of data that is shared by all elements of the architecture at all levels. Access to the Shared Data Repository must, of necessitity, be carefully controlled; each data store in the repository will have a single owner, though there may be several readers and updaters who are given authority to access the store. (EDS SOW)

6. Configuration Management Data Base CMDB Repository for the information related to the managed and managing devices and applications in the JE environment

7. Correlation Engine Stores network and application typology and dependency data. Used to determine probable root cause for events in the managed environment that occur within close temporal proximity to each other

8. Configuration Management Policies n The CMDB represents the actual Production environment within JE n Federal jurisdiction over Enterprise as a collective entity n JE will define the core desktop environment for the customer n External consultants must conform to CMS

9. Configuration Item Policies n CI is line item in CMDB n External Consultants may own CIs – JE resource assigned to track compliance n Federal control over CI labelling n CIs in secure area n CIs have version numbers n CIs must pass environmental testing before released to production

10. CMDB Access Principles n Maximize data integrity n Minimize data maintenance costs n Start small & demonstrate benefits n Acknowledge cultural impediments & develop plans to address them n single data entry at source

11. CMDB Access Points TSC - North Bay Who are the COs for these CIs ? TSC - North Bay What’s happening that affects this CI ?

12. CMDB Access Points Is there a bigger problem here ? Who can potentially be affected ?

13. CMDB Access Points Where is that CI anyway ? How many devices will we need replaced next year ?

14. CMDB Access Points P.O P.O. EquipmentRefresh Examine E-Form Update CI

15. CMDB Access Points New Products Environment Simulated Testing New Image New Image Entered as New CI

16. CMDB Access Points P.O P.O. EquipmentRefresh Examine E-Form Update CI Image Assigned to WS CI

17. CMDB Platform Migrations MS Access Active Server Page SQL McAfee Help Desk SQL Replace June 2000 Replace Replication or Distributed DBMS

18. CI Ownership - Issues n Aligning Responsibility, Authority and Work associated with CMDB population and maintenance n Overcoming cultural impediments n Distinguish Federal and Local responsibilities n Institutionalizing responsibility n Accommodating desires of different participants

19. CMDB Structure - seven categories TechnologyTechnology ApplicationsApplications DataData CommunicationsCommunications IT Management SecuritySecurity Interface devices, utility service, application cooperation, distribution service, base platforms Mission & Business Critical & Productivity Applications Data Base/Warehouse, Document management/modeling Production servers/workstations, network schematics, Common Object Environments (COE) ITSM Processes, SLA Mgmt, Performance monitoring Policies & Principles, Virus Mgmt, Security/Control mechanisms Are these categories correct ? SystemsSystems CASE, programming and test tools End

20. CMDB Structure - Technology To Legend

21. CMDB Structure - Network Platforms To Legend

22. CMDB Structure - Applications To Legend

23. CMDB Structure - Data To Legend

24. CMDB Structure - Communications To Legend

25. CMDB Structure - ITSM

26. CMDB Structure - Infrastructure Management Services To Legend

27. CMDB Structure - Security To Legend

28. CMDB Structure - System Development To Legend

29. Thank you for your participation Together we can make it happen