1. Hanover Small Commercial Something ? Ready to build We Are…

2. We Offer A Total Account Solution One Stop, many opportunities -Write total account with an “A” rated carrier -Proven higher retention rates A BIG appetite and getting BIGGER -500 + classes -Covers all lines of business -Continually adding new classes Fast & Easy to do business - Online transactional tools make doing business with us exceptionally easy, fast, and efficient - Single-point access to powerful sales and service tools - Hanover Point of Sale enables you to easily quote, issue, and endorse BOP, Workers' Compensation, Auto, Umbrella, Employment Practices Liability and Miscellaneous Professional Liability policies - Fully supported by real people who are happy to help

3. Supported by Local Experts And An Industry-Leading Service Center Local experts with clout -Underwriters know your market -24-hour response on all referred Point-of-Sale business including CPP -90% first call response to billing questions -24/7 support from experienced Claims team Customer Service Center with real service -Handles all business lines, enabling you to write or cross sell more -Offers customized services, producing materials with your agency name/logo -Proactively enhances customer retention through outbound and follow-up calls

4. Business Owner’s Policy -Over 500 new classes include Office, Retail, Service & Wholesale -Hot 75 Classes! -Liability Special Broadening Endorsement automatically included -Industry and class-specific broadening endorsements available -Miscellaneous Professional Liability and Employment Practices Liability insurance available Workers’ Compensation -85% of Small Commercial classes eligible for straight-through processing -Broadening Endorsement automatically included at no additional cost -Sophisticated Loss Control and Claims capabilities We Continue To Invest In Small Commercial

5. Commercial Auto -Fast & Easy quoting -Competitive broadening endorsement extends coverage Commercial Umbrella -Expands BOP and CPP coverage -Offers catastrophic protection -Ability to schedule Employer’s Liability and Commercial Auto Commercial Package Policy -Value-packed broadening endorsements for property, liability and business income coverage To Provide You With Winning Solutions

6. Small Business Technology Insurance -Total Account Solution -38 proprietary classes for manufacturers, distributors, sales and service -Tech Broadening Endorsement -Tech & Telcom Professional Services endorsements -Enhanced website & internet coverage -World-wide liability endorsement And More Ways To Reach New Customers

7. Industry Niches -Documents Management (records storage & destruction) -Sports & Fitness Facilities -Amateur Sports Teams & Leagues -Religious Institutions About the Niche program -Attractive compensation -Expert, authoritative underwriting -Value-add loss control and claims services -Wide array of unique coverages Affinity Programs -Customizable, total account solutions -Wide variety of existing programs And Enter New Lucrative Markets

8. Special/Value-Add Coverages Professional Liability -Errors & Omissions for consultants and 30+ other classes and available as a BOP endorsement Employment Practices Liability -For most businesses with up to 25 employees available as a endorsement options on a BOP or CPP Policy Marine Surety To Maximize Your Revenue Potential

9. We’re Ready To Help You Win! We provide more opportunities for your agency to succeed Offering you an innovative suite of Small Commercial products Local experts who know your market and are focused on your needs Expansive appetite and new market opportunities Smart intuitive Point of Sale system to save you time and money Industry-leading service center option to help you deliver exceptional customer service Attractive Agency Compensation Unique services & capabilities

10. Information Contact Us for more Questions [contact info] 113-1650 (3/11)