2. Microsoft Desktop Optimization Pack Leon Booth Solution Sales Professional – SoftGrid & MDOP CLI309

3. Microsoft Desktop Optimisation Pack Dynamically streaming software as a centrally managed service Microsoft SoftGrid Application Virtualization* Translating software inventory into business intelligence Microsoft Asset Inventory Service Powerful tools to accelerate desktop repair Microsoft Diagnostics and Recovery Toolset Enhancing group policy through change management Microsoft Advanced Group Policy Management Proactively manage application and operating system failures System Center Desktop Error Monitoring *SoftGrid Application Virtualization CAL for Terminal Services is available and sold separately from MDOP

4. Agenda System Centre Desktop Error Monitoring (DEM) Diagnostics and Recovery Toolset (DART) Asset Inventory Service (AIS) Advanced Group Policy Management (AGPM)

5. Desktop Error Monitoring

6. Productivity losses Potential data loss Root problem not fixed No IT awareness All costs above and … Help desk FTE cost Additional productivity loss in time with helpdesk All costs above and … One-off escalations often low priority Little ability to track problems stemming from system changes (i.e., patch deployment) 6 Desktop Administrators Lack Awareness of End-User Crash Levels Unreported Incidents Drive Operation and Cost Implications Desktop Crash! Resolve Known error fielded before Reboot Most common end-user behavior Call Help Desk Few help desks equipped to resolve Escalate Desktop Admin likely see <5% of crashes Operational/Cost Implications <10% (1) >90% (1) + + (1) DEM customer investigation interviews; MS Help desk qualitative discussions

7. What Happens to Errors?

8. DEM – Collection Watson.microsoft.com HTTP(s)://momserver/Watson \\ momserver\errordata Without DEM, desktops will send error information directly to MS Watson servers DEM uses a management server and a reporting server to collect and analyze errors DEM uses Group Policy to reroute errors to its servers instead of MS Watson Vista errors are sent through https, and xP/2000 errors are sent to a file share Error information is stored in a SQL database for efficient analysis Error information can optionally be forwarded to Watson servers

9. Desktop Error Monitoring

10. Offering Comparison Agentless Exception Monitoring SQL Server backendRich ReportingAgented MonitoringServer Management PacksHelpdesk Connectors System Center Desktop Error Monitoring Yes No System Center Operations Manager 2007 Yes DEM provides insight into desktop environment through agentless exception monitoring and Ops Mgr 2007 adds detailed performance monitoring through management packs

11. DEM / Ops Mgr Licensing Agentless Exception Monitoring Agented Monitoring System Center Desktop Error Monitoring MDOP license requiredNo System Center Operations Manager 2007 Client OML MDOP License Client OML required OR

12. Diagnostics and Recovery Toolset

13. Accelerate Desktop Management and Responsiveness: quickly diagnose and recover Recover, instead of reloading Windows: Use offline environment to attempt several types of recovery (even when Safe Mode will not function) Reduced downtime and flexible, rapid recovery: Recover deleted files, manipulate services, devices, local passwords, and more. Minimize recovery timeframe Reduced IT personnel costs through the use of a unified tool suite Drastically reduce the length of helpdesk calls Recover critical data in a timely fashion Reduce downtime and increase employee productivity Microsoft Diagnostics and Recovery Toolset Powerful tools to accelerate desktop repair

14. ERD Commander Boots unstable or unbootable systems so you can: Use Wizards to diagnose and repair issues Reset local account passwords including Administrator Safely recover deleted files Edit the Windows registry, manage drivers/services Access unbootable machines via the network Microsoft Diagnostics and Recovery Toolset Powerful tools to accelerate desktop repair

15. ERD Commander Tools Repair Systems, Recover Data, and Diagnose Issues Service and Driver ManagerFile Sharing/Map Network Drive RegeditSystem Restore Disk ManagementHot fix Uninstall Event LogFile Restore Computer ManagementCrash Analyzer Wizard System InfoLocksmith Command PromptDisk Commander SearchDisk Wipe Microsoft Diagnostics and Recovery Toolset Powerful tools to accelerate desktop repair

16. Tool Categories in ERD Commander Admin Tools Network Tools System Tools Microsoft Diagnostics and Recovery Toolset Powerful tools to accelerate desktop repair

17. Repair Systems, Recover Data, and Diagnose Issues File Sharing/Map Network Drive System Restore Hot fix Uninstall File Restore Crash Analyzer Wizard Locksmith Disk Commander Disk Wipe ERD Commander Tools: Admin Tools Microsoft Diagnostics and Recovery Toolset Powerful tools to accelerate desktop repair Service and Driver Manager Regedit Disk Management Event Log Computer Management System Info Command Prompt Search

18. Repair Systems, Recover Data, and Diagnose Issues Service and Driver Manager RegeditSystem Restore Disk ManagementHot fix Uninstall Event LogFile Restore Computer ManagementCrash Analyzer Wizard System InfoLocksmith Command PromptDisk Commander SearchDisk Wipe ERD Commander Tools: Network Tools File Sharing/Map Network Drive Microsoft Diagnostics and Recovery Toolset Powerful tools to accelerate desktop repair

19. File Sharing Network provider is available for offline system Share point may be created Data, Hotfixes, other utilities, etc., may be copied from down PC over the network May also map a network drive to another networked PC via the “Map Network Drive” feature Microsoft Diagnostics and Recovery Toolset Powerful tools to accelerate desktop repair

20. Repair Systems, Recover Data, and Diagnose Issues Service and Driver ManagerFile Sharing/Map Network Drive Regedit Disk Management Event Log Computer Management System Info Command Prompt Search ERD Commander Tools: System Tools Microsoft Diagnostics and Recovery Toolset Powerful tools to accelerate desktop repair System Restore Hot fix Uninstall File Restore Crash Analyzer Wizard Locksmith Disk Commander Disk Wipe

21. System Restore Provides access to XP System Restore Points Works independent of the system’s bootable state Hotfix Uninstall Lists all of a system’s hotfixes for user uninstall selection Works independent of the system’s bootable state Locksmith Allows reset of local accounts including Administrator Requires physical machine access Microsoft Diagnostics and Recovery Toolset Powerful tools to accelerate desktop repair

22. File Restore Restore deleted files even if the Recycle Bin has been emptied Parameters may be added to better identify which version you wish to restore Microsoft Diagnostics and Recovery Toolset Powerful tools to accelerate desktop repair

23. Crash Analyzer Wizard Runs from within ERD Commander 2005 or from within Windows Diagnose the cause of a blue screen crash Provides both simplified and verbose results Microsoft Diagnostics and Recovery Toolset Powerful tools to accelerate desktop repair

24. Disk Commander Recover deleted and/or damaged files Detect historical or old partitions and regenerate a new partition table for it Navigate with a user friendly wizard interface Disk Wipe Ability to wipe at the volume level or the entire physical disk Option to choose from 2 deletion algorithms. On par with the DOD’s standards of wiping a drive Microsoft Diagnostics and Recovery Toolset Powerful tools to accelerate desktop repair

25. Diagnostics and Recovery Toolset

26. DART 1.5 Due later this year Vista Support x64 Support Localisation

27. Asset Inventory Service

28. Microsoft Asset Inventory Service Collect all SW inventory (Microsoft and 3 rd party) on a configurable interval Knowledgebase of over 470,000 titles translates inventory data into business intelligence Run reports: Software Reports: Flexible, extensible views by publisher, categories, user-definable groups MS License Statement: Reconcile installed MS applications with licensed quantities via integration to MS License agreement repository Data Download: Retrieve a flat file format of all inventoried PC software data.

29. AIS Beta

30. Offering Comparison MS License Reconciliation 3 rd party SW Asset MgtSW Asset ReportingHosted ServiceHardware Asset MgtOther Services available Asset Inventory Service Yes No SMS 2003 / SCCM 2007 Yes No, On PremiseYes

31. AGPM

32. The challenge of managing GPOs today Numerous roles require access to GPOs Domain Admins Server & Desktop Admins Help Desk Security Providing granularity is complex & difficult Lots of users with admin rights Users without the rights they need No way to enforce change control Incorrect changes can be costly

33. AGPM Integrates with existing GPMC Provides change control capabilities for GPO environment Simplifies delegation of administrative roles Allows the delegation of control of GPO’s Reporting capabilities Archive of GPOs

34. AGPM Architecture Direct link Domain Controller AGPM Server Administrative Desktop Copy of GPO 1 Copy of GPO 2 GPO 1 GPO 2 Direct link

35. AGPM Delegation Archive Domain Controlled GPO Reviewer Full Control EditorApprover

36. AGPM Workflow

37. Installing AGPM Server Install Server component (MSI) Installation specifics Must be installed on computer with GPMC Establish a service account to control the service Establish an administrator for the service

38. Installing AGPM Client Install Client Component (MSI) Must be installed on computer with GPMC Windows Vista Windows Server 2003 Can deploy using Group Policy software install

39. Supported AGPM configurations Windows Vista AGPM client Windows Vista AGPM service All Settings Windows Vista AGPM client Windows Server AGPM service Most Settings* Windows Vista AGPM client Windows Longhorn AGPM service All Settings July Release Windows Server 2008 Timeframe

40. Supported AGPM Configurations * Settings that will not be stored: New Folder redirection items New Folder redirection items Wireless Network 802.11 (Vista) Wireless Network 802.11 (Vista) Wired Network 802.3 (Vista) Wired Network 802.3 (Vista) Deployed Printers Deployed Printers * Settings that will not be stored: New Folder redirection items New Folder redirection items Wireless Network 802.11 (Vista) Wireless Network 802.11 (Vista) Wired Network 802.3 (Vista) Wired Network 802.3 (Vista) Deployed Printers Deployed Printers

41. AGPM

42. Related Sessions, HOLs, Certifications etc. CLI310 - Microsoft SoftGrid: Establishing a Proof of Concept (15/8/2007 9:00AM- 10:15AM) CLI311 - Microsoft SoftGrid: Beyond the Basics (15/8/2007 2:20PM-3:45PM)

43. Evaluation Forms

44. Questions?

45. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.