2. CAMP 101 THINGS TO … TRANSITION EI-SUITE/I-SUITE ADMIN MISC 1111 1111 1111 1111 1111 2222 2222 2222 2222 2222 3333 3333 3333 3333 3333 4444 4444 4444 4444 4444

3. CAMP 101 Where is the FIRST PLACE TO VISIT when arriving at Fire Camp? CHECK IN CHECK IN

4. CAMP 101 What is the FIRST JOB YOU SHOULD DO after checking with your section lead? Set Up Your TENT Set Up Your TENT

5. CAMP 101 What is the most COMMON AILMENT in camp and how do you CURE IT? Grumpiness & SMILE Grumpiness & SMILE

6. CAMP 101 When all else fails, what is the MOST IMPORTANT THING YOU CAN DO to solve your problem? Ask Someone For Help Ask Someone For Help BONUS QUESTION BONUS QUESTION Should You (Anyone) Bring Their PERSONAL PC? Should You (Anyone) Bring Their PERSONAL PC? NO … Not Unless On Your Resource Order & Even Then It Is Not A Good Idea NO … Not Unless On Your Resource Order & Even Then It Is Not A Good Idea

7. THINGS TO REMEMBER What is the MOST IMPORTANT PASSWORD to remember and pass on to the next CTSP? Incident Database Password Incident Database Password BONUS QUESTION BONUS QUESTION Three Ways To Create An Incident in E-ISUITE? Three Ways To Create An Incident in E-ISUITE? Enterprise Transition File Enterprise Transition File ROSS Import ROSS Import Manually Manually

8. THINGS TO REMEMBER What TWO INTERNET ACCOUNTS does a CTSP need to do their job? ROSS/NAP ROSS/NAP & DMS & DMS Accounts Accounts

9. THINGS TO REMEMBER Does E-ISuite REQUIRE an Internet Connection To Run In The REMOTE SITE (Fire Camp) Environment? NO NO BONUS QUESTION BONUS QUESTION What Configuration of E-ISuite Requires an INTERNET Connection? What Configuration of E-ISuite Requires an INTERNET Connection? ENTERPRISE from the Agency Office ENTERPRISE from the Agency Office

10. THINGS TO REMEMBER What are the THREE MOST IMPORTANT things TO DO on an assignment? (after Checking In / Setting Up Your Tent / Etc.) 1) Get Your Time In Daily, 2) Learn Something and 3) HAVE FUN! 1) Get Your Time In Daily, 2) Learn Something and 3) HAVE FUN!

11. TRANSITION What is the most important TRACKING ITEM to pass on to the incoming CTSP or Home Unit? Detailed Inventory List w/ Signed Property Transfer Document Detailed Inventory List w/ Signed Property Transfer Document

12. TRANSITION What TYPE/FORMAT of Incident I-Suite Database File do you pass on to the incoming CTSP / Home Unit Rep? Copy of Latest Backup File Copy of Latest Backup File BONUS QUESTION BONUS QUESTION What should you do before an Incoming Team arrives? What should you do before an Incoming Team arrives? COMMUNICATE With The Incoming CTSP COMMUNICATE With The Incoming CTSP

13. TRANSITION What ACTION/I-Suite Function do you perform to Establish the Outgoing Team’s Copy of the Database on Your New Server? i.e. Attach / Restore / ? Restore Restore Bonus Question Bonus Question What piece of information do you need to perform a database restore? What piece of information do you need to perform a database restore? INCIDENT DB PASSWORD INCIDENT DB PASSWORD

14. TRANSITION What are the KEY STEPS WHEN APPROACHING A TRANSITION to Insure A Good Transition? Go Slow To Go Fast Develop A Plan / Write It Down – Get Buy In On The Plan – Implement The Plan One Step At A Time Go Slow To Go Fast Develop A Plan / Write It Down – Get Buy In On The Plan – Implement The Plan One Step At A Time

15. E-ISUITE / I-SUITE ADMIN Which account do you use for FINANCIAL ACCRUAL ? Which account do you use for ROSS IMPORTS? Accruals = DMS Accruals = DMS ROSS Imports = ROSS/NAP Account ROSS Imports = ROSS/NAP Account

16. E-ISUITE / I-SUITE ADMIN After “Setting Up” Your I-Suite Server and Installing I-Suite Full Version, WHAT SHOULD YOU NEVER DO? Never RENAME the I-Suite Server Never RENAME the I-Suite Server BONUS QUESTION BONUS QUESTION What “F” Key Is Used For FULL SCREEN In What “F” Key Is Used For FULL SCREEN In E-ISuite E-ISuite F11 F11

17. E-ISUITE / I-SUITE ADMIN If you are not sure WHO a User Is OR are UNCOMFORTABLE With Their E/I-Suite Module Access Requests, WHAT SHOULD YOU DO? Tactfully Request The Complete A NEW USER ACCOUNT REQUEST FORM & Have Their Section Head Sign It Tactfully Request The Complete A NEW USER ACCOUNT REQUEST FORM & Have Their Section Head Sign It

18. EI-SUITE / I-SUITE ADMIN What Do You Do WHEN YOU SIT DOWN To Perform A Function As ACCOUNT DB ADMIN? (I-Suite) PERFORM A DB BACKUP!!! PERFORM A DB BACKUP!!! BONUS QUESTION BONUS QUESTION Name The 3 E-ISUITE ACCOUNT ROLES Name The 3 E-ISUITE ACCOUNT ROLES 1) Account Mgr (CTSP) 1) Account Mgr (CTSP) 2) Data Steward (FSC / COST / RESL) 2) Data Steward (FSC / COST / RESL) 3) General User (Time / Contracting) 3) General User (Time / Contracting)

19. MISC Making A Cable … The CLIP on the cable end should be POINTED WHICH WAY? DOWN DOWN or at least the same way on each end … CONSISTENCY IS THE KEY or at least the same way on each end … CONSISTENCY IS THE KEY

20. MISC E/I-Suite Problems … WHO DO YOU CALL when you have exhausted all possibilities based on our experience or knowledge? E/I-Suite Help Desk E/I-Suite Help Desk BONUS QUESTION BONUS QUESTION Do you use the F5 to REFRESH your screen in E-ISUITE? Do you use the F5 to REFRESH your screen in E-ISUITE? NO … Use The Application Refresh Function NO … Use The Application Refresh Function PS … Remember BIG HOUSE vs Browser Home PS … Remember BIG HOUSE vs Browser Home

21. MISC What are the TWO MOST IMPORTANT ITEMS you must have before heading to an assignment? Resource Order & Red Card Resource Order & Red Card

22. MISC What is the THREE KEY ITEMS to good CUSTOMER SUPPORT? 1) You Can Not Know It All & Admit It To The User, BUT Let Them Know 2) WHEN (Time/Date) You Will Get Back To Them With An Answer & 3) DO!!! 1) You Can Not Know It All & Admit It To The User, BUT Let Them Know 2) WHEN (Time/Date) You Will Get Back To Them With An Answer & 3) DO!!!