1. Café Rosso: A Good Cup of Coffee By: Natalie McKaig Joe Farnham Melanie Chong Romina Mizani

2. Research Problem: Research Problem: At SFSU there are many different vendors on campus for students to choose from. These vendors range in the variety of food and drinks that they offer, and in the amount and quality of service that is provided. Objective: Objective: We want to determine if the students and faculty simply choose one vendor over another because of conveniences, choice of food, customer service, or quality of food. Research Hypothesis: Research Hypothesis: If Café Rosso can determine their strong and weak points with their customer service they can increase their customer satisfaction, which would lead to higher profit and greater market share. Purpose:

3. Sampling and Data Collection

4. The Questionaire General questions on frequency: 2. Do you visit Café Rosso more often than other cafes on campus? ○ Yes ○ No 3. How often do you go Café Rosso? ○ Never ○ Once a week ○ Twice a week ○ Three times a week ○ Four times a week ○ Everyday

5. The Questionaire, cont. -pizza -sandwiches -sushi -bakery goods What are the things you usually buy at Café Rosso? (Check all that apply) -salad -snacks -fruit -coffee -tea Questions on food and food quality:

6. Questionaire, cont. Questions concerning quality of service:

7. Questionaire, cont. Why do you go to Café Rosso? -good food quality -close distance -nice environment -good service -low price -variety of food How satisfied are you when visiting Cafe Rosso? -very satisfied -satisfied -somewhat satisfied -neutral -somewhat dissatisfied -dissatisfied -very dissatisfied Questions regarding overall preference and satisfaction at the café:

8. Analysis

9. Recommendations