1. The Office of Audit and Performance Manuel Mendez Director

2. Lean Six Sigma 2 Mayor Ballard had a vision to bring in Lean Six Sigma to the Consolidated City of Indianapolis & Marion County as a way to: – Provide new tools to our subject matter experts – Allow our current processes to run more efficiently and effectively – Provide our citizens with best in class services – Empower our employees to effect change within their processes

3. Process Improvement Sigma components and supporting tools that improve business processes include: – IndyStat: Selected measures that depict key outcomes critical to the City – Lean/Six Sigma: A process improvement methodology used to transform complex processes to deliver customer value faster, improve work flow and eliminate waste – Kaizen Events: Low cost, low tech improvements that include everyone, both managers and workers 3 IndyStat provides an opportunity for our business partners to show how they are performing and areas they may need support

4. Sigma Structure Provides Vision Training and Deployment Projects & Support Project Management & Mentorship Project Management Project Support Foundation for LEAN Growth The Lean Six Sigma Program offers training to all levels of the enterprise

5. DMAIC Model 5 Lean Six Sigma tools support the process improvement effort

6. Some of the Tools SIPOC Process Map Cause and EffectControl Charts

7. Program Highlights Training – White Belts: Hundreds and hundreds – Yellow Belts: 256 – Green Belts: 57 – Black Belts: 10 Savings, Revenue and Cost Avoidance – $16 million Process time returned – Hundreds of days removed from processes 7

8. Q&A