1. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 20041 INTRODUCTION TO E-BUSINESS W@TCH Chart Report: The e-Business Survey 2004 European Commission Enterprise Directorate-General

2. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 20042 The European Commission, Enterprise Directorate General, launched the e-Business W@tch in late 2001 to monitor the growing maturity of electronic business across different sectors of the EU economy. In 2003/04, the e-Business W@tch covers 10 sectors, five of which are from manufacturing and five from the services part. The analysis is based on annual, representative enterprise surveys. Results are published in the form of sector impact studies and synthesis reports. This Chart Report summarises the results of the survey 2003 which included interviews with decision-makers from than 10,000 companies from the EU and EEA States. All publications of the e-Business W@tch, including this booklet, the statistical database and plenty of other relevant information are available in electronic format at www.ebusiness-watch.org or via the Europa server (www.europa.eu.int/comm/enterprise/ict/policy/watch/index.htm).www.ebusiness-watch.orgwww.europa.eu.int/comm/enterprise/ict/policy/watch/index.htm Further information e-Business W@tch European Commission c/o empirica GmbHEnterprise Directorate-General Oxfordstr. 2, D-53111 BonnB-1049 Brussels Fax: (49-228) 98530-12Fax: (32-2) 2967019 Mail: info@ebusiness-watch.org Mail: entr-ict-e-commerce@cec.eu.intinfo@ebusiness-watch.orgentr-ict-e-commerce@cec.eu.int The e-Business W@tch

3. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 20043 Regional digital divide in business is smaller than expected The digital divide between enterprises from the 10 new EU Member States and their counterparts in the former EU-15 is smaller than might be expected. Slovenia and Estonia in particular, but also the Czech Republic, emerge as "e- leaders" among the new members of the European Union. This finding may come as a surprise. Household surveys normally report a different situation and show that there is still a significant digital divide between most of the new Member States and the EU average. Differences in online procurement and supply chain integration Basic connectivity in terms of internet access is in place in most of the companies from all Member States. Even broadband access is well deployed. Some differences, though, become evident when looking at more sophisticated and higher level e-business applications, particularly with respect to online procurement activities and supply chain integration. For example, only 19% of companies (in terms of their share of employment) in Poland say they order at least some of their supply goods online, while 46% of companies from the current Member States do. Summary: E-Business in the Enlarged European Union

4. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 20044 Focus of application differs between manufacturing and service sectors Survey results confirm that the size of a company and the kind of business activity are more important factors for the use of e-business than its location. Manufacturing companies have different application priorities than those in service sectors, and small enterprises need other solutions than large ones. For example, companies from the automotive or the electronics and electrical machinery sectors have a strong focus on improving the efficiency of their supply chain processes. Enterprises in consumer-oriented service sectors such as tourism or retail are focusing more on customer facing business functions. Tourism, for instance, is a leading sector in marketing and selling online, while internal and supplier-oriented solutions are less diffused in these service-oriented sectors. E-Champions and Late E-Adopters from a sectoral perspective The ICT services sector, the manufacture of electronics and electrical machinery and the automotive industries are the most e-business intensive sectors. The chemical industries and business services are also among the e- intensive sectors. Tourism and retail are very specific in their use of ICT, while the textile industries (among the manufacturing sectors) and the health & social services sector are late e-adopters. Summary: Size and sector are major determinants of e-business

5. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 20045 The E-Business Index (based on the eEurope 2005 Benchmarking Index) Summary: The e-Maturity of Sectors (eEurope 2005 Index) Source: e-Business W@tch: e-Business Survey 2003 Health Textile Tourism Business services Chemical ICT services Automotive ElectronicsRetail

6. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 20046 Sectoral e-Business Profiles European E-Business Scoreboard 2004. Index for the e-business intensity in four categories: A = Connectivity of the enterprise. B = ICT use for internal business process automation. C= E-procurement and supply chain integration. D = E-marketing and sales.

7. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 20047 Trends from 2002 to 2003 Internet access: migration towards broadband internet connections Companies are improving their internet connections, typically upgrading from ISDN to DSL (or other broadband connections). The percentage of firms with an internet connection of at least 2 Mbit/s has increased from 24% in 2002 to 28% in 2003 (in % of employment). Online procurement: Increase in B2B online trading The share of companies that make online purchases has increased since 2002, as well as the relative volume of online purchases (in % of total purchases). On the other hand, the share of firms using special SCM (supply chain management) software for co-ordinating their supply processes has not increased. E-commerce growth is restricted to specific markets – firms focus on system integration The share of companies that sell goods or services online is stagnating at about 16-17% of firms (2002, 2003). The frequently reported e-commerce boom in the business-to-consumer (B2C) market takes place in specific sectors and markets, mainly in some retail markets and in tourism.

8. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 20048 A.1: Companies connecting their computers with a LAN A Local Area Network (LAN) is the most common way of connecting computers for sharing files and software applications within a small area, typically inside a building, company or organisation. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N=4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

9. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 20049 A.2: Companies with Internet access Basic internet access has become a standard across the economy. Broadband access is increasing, with many companies migrating from ISDN towards DSL connections. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N=4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

10. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200410 A.3: Remote access to company network Business process efficiency can be enhanced if staff at branch offices, teleworkers and travelling staff (managers, field service) can remotely access data from the company's network. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

11. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200411 B.1: Companies using an intranet An intranet facilitates the knowledge exchange within the enterprise. As its value increases by company size, sectors in which large firms dominate are more intensive users of intranets. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

12. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200412 B.2: Use of online technologies for e-learning E-learning has been defined here as learning material for employees made available on the Intranet or the Internet. This application is mostly used in high-tech sectors and large companies. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

13. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200413 B.3: Use of online technologies to track working hours and production time E-controlling: Online technologies can support controlling and project management, for instance by tracking working hours and/or production time in collaborative projects. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

14. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200414 B.4: Use of online technologies to support the HR management Companies can use online services to support their human resources management, for instance for recruiting by posting vacancies on special online exchanges. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

15. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200415 B.5: Use of ERP systems An Enterprise Resource Planning (ERP) system is a multi-module application usually including (and linking) product planning, parts purchasing, inventory management, order tracking and finance. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

16. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200416 B.6: Collaborative product design (online) Companies can use special online applications for co-operative product design with business partners and suppliers. They are mostly used in the automotive industries and by ICT service firms. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

17. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200417 C.1: Online purchasing intensity A significant share of enterprises from most sectors has started to purchase supply goods electronically. However, in many cases this is still a sideline, accounting for less than 5% of total purchases. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

18. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200418 C.2: Types of goods / services purchased online Companies purchase direct production goods (components of their own products) online, but also goods for maintenance, repair and operations (MRO), such as office supplies. Base: enterprises purchasing online, EU-5 (DE, ES, FR, IT, UK). N=1916 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

19. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200419 C.3: Make online purchases on electronic B2B marketplaces The vast majority of companies that make online purchases buys from the website of suppliers. Special marketplaces on the Internet, operated by third parties, are also used, but to a lesser extent. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

20. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200420 C.4: IT system integration with suppliers Procurement related inter-firm connectivity is highest among manufacturers, sectors with a comparatively long tradition of using EDI (retail) and in ICT services sectors. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

21. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200421 C.5: Use of SCM systems Supply chain management (SCM) solutions promise to give firms an intergrated view of their supply processes, including the movement of materials, related information (ordering status) and finances. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

22. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200422 D.1: Website and content management Except for micro enterprises, a vast majority of firms has some sort of a website. The use of a Content Management System (CMS) indicates that a site is regularly updated and has importance for a firm. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

23. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200423 D.2: Use of CRM systems Online interaction with customers can collect a wealth of data on customers' behaviour and needs. Customer relationship management (CRM) solutions promise the ability to synthesize this data. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

24. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200424 D.3: Online sales intensity The share of enterprises that sell their products online and the volume of goods traded online is still comparatively low. Tourism is outstanding in this respect, with more than 35% of firms selling online. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

25. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200425 D.4: Use of secure server capability Companies can use specific protocols to ensure privacy in transactions on the Internet, typically Secure Sockets Layer (SSL) or its successor, Transport Layer Security (TLS). Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

26. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200426 D.5: Business process automation of online sales In most cases, business processes related to e- commerce are not yet electronically integrated with the backend system. Large companies and firms from manufacturing sectors are forerunners. Base: enterprises selling online, EU-5 (DE, ES, FR, IT, UK). N=598 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

27. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200427 D.6: IT system integration with customers Only few companies have integrated their IT systems with that of a business customer for processing orders, for example by using EDI or through an extranet. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

28. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200428 E.1: Impact on internal work processes The e-Business W@tch asked companies to assess the impact of e-business on their internal work processes. About one in three companies says that these have changed due to e-business. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

29. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200429 E.2: Impact on offers of products/ services The perception that ICT and e-business have changed the offer of products and services is strongest in service sectors, particularly in tourism, business services and ICT services. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

30. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200430 E.3: Satisfaction with the effects and success of e-Business On the whole, companies are fairly satisfied with their e-business activities, but not enthusiastic. Only about 9% admit that they are fairly or very disappointed with the outcome. Base: enterprises expressing that they do e-business, EU-5 (DE, ES, FR, IT, UK). N=2349 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

31. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200431 E.4: Expenditure on e-business technologies About a third of firms reports that they intend to increase their budgets for e-business technologies during the 12 months period ahead. Most of the rest say they will keep the current level of spending. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

32. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200432 E.5: Significance of e-business today Companies representing about 60% of employment in the EU say that e-business has already at least some significance for their business activities. Even more than 50% of SMEs say so. Base: all enterprises, EU-5 (DE, ES, FR, IT, UK). N= 4516 for all sector total. Weighting: Totals, sectors and countries in % of employment. Size-bands in % of enterprises. Source: e-Business W@tch (2004) By region and firm size By sector

33. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200433 Timing and Scope The e-Business Survey 2003 was split into two parts. The first part consisted of 3,515 telephone interviews with decision-makers in enterprises from five EU countries which were conducted in March 2003. The second part had a scope of 4,570 interviews in the EU, 100 interviews in Norway and 2,632 interviews in the 10 new EU Member States (NMS) and was conducted in November 2003. The questionnaires used in the two parts of the survey were largely the same. A few new questions were added in the second part in order to cover issues of special topical interest for policy. Fieldwork The field work of the surveys in the EU-15 and in Norway was carried out by Ipsos Germany in co-operation with its partner organisations on behalf of the e-Business W@tch. Fieldwork in the 10 new Member States was carried out by NFO Aisa (Czech Republic) and its network. Interview method The fieldwork was carried out using mostly computer-aided telephone interview (CATI) technology. Face-to-face interviews were used in Lithuania, and a mixed approach in Malta. The decision-maker in the enterprise targeted by the survey was normally the person responsible for ICT within the company, typically the IT manager. Alternatively, particularly in small enterprises without a separate IT unit, the managing director or owner was interviewed. Methodology of the e-Business Survey

34. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200434 Population coverage and sampling The highest level of the population for the e-Business Survey was the set of all enterprises which are active at the national territory of one of the respective countries and which have their primary business activity in one of the sectors specified by NACE Rev. 1 categories. The selection and composition of sectors took into account their economic importance and the relevance of e-business activities. Sectors covered by the e-Business Survey 2003 Methodology of the e-Business Survey

35. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200435 Weighting principles Two weighting schemes were applied for the presentation of data: (a) Values that are reported as weighted by employment should be read as "enterprises comprising x% of employees". To give an example: The indicator "percentage of companies selling online" – if weighted by employment – is defined as "companies comprising x% of employees sell online". The reason for using employment weighting is that there are very many more micro enterprises than non-micro enterprises. The unweighted figure would effectively represent mainly the smallest sizes of firm. (b) Values that are reported in "% of enterprises" reflect the share of enterprises as legal entities but not their relative economic importance in terms of employment. Weighting was based on the latest available universe figures by Eurostat. Missing or undisclosed universe data had to be imputed. The imputation procedures depended on auxiliary or proxy data availability, taking into account where available information about higher industry aggregations, nearest neighbour data, turnover-employment correlation and secondary sources other than Eurostat Further background information More information about the methodology, the full questionnaire and lists of the fieldwork organisations that carried out the survey in the various countries as well as of the directories used for sampling can be downloaded from the e-Business W@tch website (http://www.ebusiness-watch.org).http://www.ebusiness-watch.org Methodology of the e-Business Survey

36. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200436 Acknowledgements This Chart Report has been prepared on behalf of the European Commission, Enterprise Directorate General, by empirica Gesellschaft für Kommunikations- und Technologieforschung mbH. It is a publication in the context of the "European e-Business W@tch", which is implemented by empirica GmbH in co-operation with Berlecon Research, DIW Berlin (German Institute for Economic Research), Databank Consulting, IDATE, PLS RAMBØLL Management and Saatchi & Saatchi Business Communications. Editors: Hannes Selhofer, Alexander Mentrup (empirica GmbH) Disclaimer Neither the European Commission nor any person acting on behalf of the Commission is responsible for the use which might be made of the following information. Nothing in this report implies or expresses a warranty of any kind. Results from this report should only be used as guidelines as part of an overall strategy. Copy-right notice Material from this Chart-Report can be freely used but not commercially resold and, if used or quoted, the source must be clearly acknowledged. © European Commission / e-Business W@tch (April 2004) Acknowledgements

37. Methodology A.1A.2A.3 HOME B.1B.2B.3 B.4B.5B.6 C.1C.2C.3 C.4C.5 D.1D.2D.3 D.4D.5D.6 E.1E.2E.3 E.4E.5 e-Business W@tch Summary A. Infrastructure B. Internal Processes C. Procurement and SCM D. Marketing and Sales E. Impacts Online Link to the e-Business W@tch Chart Report 200437 Publications The E-Business Report 2003 E-Business Sector Impact Studies (2002 – 2004, for 17 sectors) Statistical Pocketbooks (2003, 2004) Proceedings of e-Business W@tch Workshops (presentations) Database of e-Business Indicators Databases by sectors (2002, 2003) Cross-sector and cross-country comparisons All publications and databases can be downloaded for free from the e-Business W@tch website at http://www.ebusiness-watch.org The e-Business W@tch is an initiative of the European Commission Enterprise Directorate General Other resources published by the e-Business W@tch