1. Chapter 16 Interviewing and Following Up

2. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 2 Topics in This Chapter Purposes and Types of InterviewsBefore the InterviewTraveling to and Arriving at Your InterviewDuring the Interview

3. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 3 Topics in This Chapter Kinds of Interview QuestionsClosing the InterviewAfter the InterviewTypical Applicant Evaluation Form

4. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 4 Purposes of Interviews

5. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 5 Types of Interviews

6. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 6  Ensuring professional phone techniques  Invest in a reliable voice mail phone or service.  Train people who might answer your phone.  Beware of answering cell calls when unprepared.  Make the first conversation impressive. Before the Interview

7. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 7  Researching the target company  Know the leaders, company products, finances, goals, competition, accomplishments, setbacks.  Interview employees, if possible. Consult relevant blogs.  Join the company’s Facebook page, and start following the company on Twitter. Before the Interview Do your homework.

8. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 8  Preparing and practicing  Study the job description. How do your skills and accomplishments fit the position?  Practice answers to typical interview questions. Make your best responses automatic.  Rehearse success stories.  Prepare thoroughly. Before the Interview

9. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 9  Preparing and practicing  Record a practice session.  Clean up any digital dirt.  Expect to explain problem areas on your résumé.  Decide how to dress professionally.  Cover tattoos and conceal body piercings.  Gather what you will bring with you. Before the Interview

10. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 10  Allow plenty of time to groom and to travel to your appointment.  Be courteous to everyone when you arrive.  Greet the interviewer confidently. Traveling to and Arriving at Your Interview

11. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 11  Sending positive nonverbal messages  Control your body movements.  Exhibit good posture.  Make frequent eye contact but don’t get into a staring contest.  Use gestures effectively. During the Interview

12. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 12  Sending positive nonverbal messages  Smile enough to convey a positive attitude.  Listen attentively.  Turn off your cell phone.  Don’t chew gum. During the Interview

13. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 13  Sending positive nonverbal messages  Sound enthusiastic and interested – but sincere.  Avoid “empty” words – um, uh, like, basically. During the Interview

14. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 14  Fighting fear  Practice interviewing as much as you can, particularly with real companies.  Know how you will answer the most frequently asked questions.  Be ready with your success stories. During the Interview

15. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 15  Fighting fear  Take deep breaths, particularly before the interview.  Know that you are not alone. Everyone feels anxiety during a job interview.  Remember that interviewing is a two-way street. You are evaluating the interviewer and his or her organization. This thought should give you confidence. During the Interview

16. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 16  Projecting a professional demeanor  Answer questions confidently.  Clarify vague questions: By ___, do you mean ___?  Focus on your strengths; do not reveal weaknesses.  Use correct English and enunciate clearly. During the Interview

17. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 17  Questions to get acquainted  Tell me about yourself.  What are your greatest strengths?  Questions to gauge your interest  Why do you want to work for this company?  Why are you interested in this position? Kinds of Interview Questions

18. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 18  Questions about your experience and accomplishments  Why should we hire you when we have applicants with more experience or better credentials?  How do your qualifications and experience prepare you for this position? Kinds of Interview Questions

19. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 19  Questions about the future  Where do you expect to be five years from now?  If we hired you, what would you do to fit in?  Challenging questions  What is your greatest weakness?  How would your former supervisor describe you as an employee? Kinds of Interview Questions

20. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 20  Questions about salary  How much money are you looking for?  How much do you think you’re worth?  Situational questions  If you were aware that a coworker was falsifying data, what would you do?  If you had to handle an irate customer, what would you do? Kinds of Interview Questions

21. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 21  Behavioral questions  Tell me about a time when you solved a difficult problem.  Describe a time when you worked successfully as part of a team. Kinds of Interview Questions

22. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 22  Illegal and inappropriate questions  What is your marital status?  Do you have any disabilities?  How old are you?  Where are you from?  Have you ever been arrested?  Do you have children?  How much do you weigh? Kinds of Interview Questions

23. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 23  Behavioral interview questions may begin with Tell me about a time when you....  To answer effectively, use the S T A R method: Using the STAR Method to Answer Behavioral Interview Questions S What was the Situation? T What was the Task? A What Action did you take? R What was the Result?

24. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 24  Asking your own questions  What will my duties be?  What is it like working here, in terms of the people, management practices, workloads, expected performance, and rewards?  What training programs does this organization offer?  Who would be my immediate supervisor?  What is the organizational structure, and where does this position fit in? Closing the Interview

25. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 25  Asking your own questions  What is the first problem that needs the attention of the person you hire?  How will my job performance be evaluated?  What do you like best about working for this organization?  When will I hear from you regarding my application? Closing the Interview

26. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 26  Ending positively  Stand up and shake hands when the interviewer signals the end of the interview.  Find out what action will follow.  Ask, When can I expect to hear from you? Closing the Interview

27. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 27  Ending positively  After his or her reply, say, If I don’t hear from you by then, may I call you?  Thank the interviewer.  Say goodbye to the receptionist. Closing the Interview

28. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 28  Make notes on the interview as soon as you leave.  Alert your references that they might receive a call. After the Interview

29. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 29  Write a thank-you letter to the interviewer. Remind the interviewer of your visit. Show that you really want the job and that you are qualified for it.  Call if you don’t hear from the interviewer within the specified time. After the Interview By John S. Donnellan

30. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 30 Typical Applicant Evaluation Form

31. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 31 Typical Applicant Evaluation Form

32. ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 16, Slide 32 END