1. CHAPTER 8 PROTECTING PEOPLE AND INFORMATION Threats and Safeguards

2. Open surgery is on the decline while IT-supported surgery is on the increase. Opening Case: Transformations in Medicine Mean Better Lives

3. INTRODUCTION Handling information responsibly means understanding the following issues Handling information responsibly means understanding the following issues Ethics Ethics Personal privacy Personal privacy Threats to information Threats to information Protection of information Protection of information

4. ETHICS Ethics Ethics the principles and standards that guide our behavior toward other people the principles and standards that guide our behavior toward other people Ethics are rooted in history, culture, and religion Ethics are rooted in history, culture, and religion

5. Factors the Determine How You Decide Ethical Issues Actions in ethical dilemmas determined by Your basic ethical structure Your basic ethical structure The circumstances of the situation The circumstances of the situation

6. Intellectual Property Intellectual property Intellectual property Copyright Copyright Fair Use Doctrine Fair Use Doctrine Pirated software Pirated software Using copyrighted software without permission violates copyright law Using copyrighted software without permission violates copyright law

7. PRIVACY Privacy Privacy the right to left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent the right to left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent Dimensions of privacy Dimensions of privacy Psychological: to have a sense of control Psychological: to have a sense of control Legal: to be able to protect yourself Legal: to be able to protect yourself

8. Privacy and Other Individuals Key logger (key trapper) software Key logger (key trapper) software a program that, when installed on a computer, records every keystroke and mouse click a program that, when installed on a computer, records every keystroke and mouse click Screen capture programs Screen capture programs capture screen from video card capture screen from video card Hardware key logger Hardware key logger hardware device that captures keystrokes moving between keyboard and motherboard. hardware device that captures keystrokes moving between keyboard and motherboard. Event Data Recorders (EDR) Event Data Recorders (EDR) located in the airbag control module and collects data from your car as you are driving. located in the airbag control module and collects data from your car as you are driving.

9. An E-Mail is Stored on Many Computers E-mail is stored on many computers as it travels from sender to recipient

10. Identity Theft Identity theft Identity theft the forging of someone’s identity for the purpose of fraud the forging of someone’s identity for the purpose of fraud

11. Identity Theft Phishing (carding, brand spoofing) Phishing (carding, brand spoofing) http://www.youtube.com/watch?v=7MtYV SGe1ME http://www.youtube.com/watch?v=7MtYV SGe1ME Spear Phishing Spear Phishing Whaling Whaling NEVER NEVER Reply without question to an e-mail asking for personal information Reply without question to an e-mail asking for personal information Click directly on a Web site provided in such an e-mail Click directly on a Web site provided in such an e-mail

12. Identify Theft Pharming Pharming rerouting your request for a legitimate Web site rerouting your request for a legitimate Web site sending it to a slightly different Web address sending it to a slightly different Web address or by redirecting you after you are already on the legitimate site or by redirecting you after you are already on the legitimate site Pharming is accomplished by gaining access to the giant databases that Internet providers use to route Web traffic. Pharming is accomplished by gaining access to the giant databases that Internet providers use to route Web traffic. It often works because it’s hard to spot the tiny difference in the Web site address. It often works because it’s hard to spot the tiny difference in the Web site address.

13. Privacy and Employees Companies need information about their employees to run their business effectively Companies need information about their employees to run their business effectively 60% of employers monitor employee e-mails 60% of employers monitor employee e-mails 70% of Web traffic occurs during work hours 70% of Web traffic occurs during work hours 78% of employers reported abuse 78% of employers reported abuse 60% employees admitted abuse 60% employees admitted abuse Cyberslacking Cyberslacking Visiting inappropriate sites Visiting inappropriate sites Gaming, chatting, stock trading, etc. Gaming, chatting, stock trading, etc.

14. Monitoring Technology Example of cost of misuse Example of cost of misuse Watching an online fashion show uses as much bandwidth as downloading the entire Encyclopedia Britannica Watching an online fashion show uses as much bandwidth as downloading the entire Encyclopedia Britannica Reasons for monitoring Reasons for monitoring Hire the best people possible Hire the best people possible Ensure appropriate behavior on the job Ensure appropriate behavior on the job Avoid litigation for employee misconduct Avoid litigation for employee misconduct

15. Privacy and Consumers Consumers want businesses to Consumers want businesses to Know who they are, but not to know too much Know who they are, but not to know too much Provide what they want, but not gather information on them Provide what they want, but not gather information on them Let them know about products, but not pester them with advertising Let them know about products, but not pester them with advertising

16. Consumer Privacy Issues Cookie Cookie Spam Spam Replying usually increases, rather than decreases, amount of spam Replying usually increases, rather than decreases, amount of spam Adware and Trojan horse software Adware and Trojan horse software Spyware (sneakware, stealthware) Spyware (sneakware, stealthware) Web log Web log Clickstream Clickstream

17. Privacy and Government Agencies About 2,000 government agencies have databases with information on people About 2,000 government agencies have databases with information on people Government agencies need information to operate effectively Government agencies need information to operate effectively Whenever you are in contact with government agency, you leave behind information about yourself Whenever you are in contact with government agency, you leave behind information about yourself

18. Government Agencies Storing Personal Information Law enforcement Law enforcement NCIC (National Crime Information Center) NCIC (National Crime Information Center) FBI FBI Electronic Surveillance Electronic Surveillance Carnivore or DCS-1000 Carnivore or DCS-1000 Magic Lantern (software key logger) Magic Lantern (software key logger) NSA (National Security Agency) NSA (National Security Agency) Echelon collect electronic information by satellite Echelon collect electronic information by satellite

19. Government Agencies Storing Personal Information IRS IRS Census Bureau Census Bureau Student loan services Student loan services FICA FICA Social Security Administration Social Security Administration Social service agencies Social service agencies Department of Motor Vehicles Department of Motor Vehicles

20. Laws on Privacy Health Insurance Portability and Accountability Act (HIPAA) Health Insurance Portability and Accountability Act (HIPAA) protects personal health information protects personal health information Financial Services Modernization Act Financial Services Modernization Act requires that financial institutions protect personal customer information requires that financial institutions protect personal customer information Other laws in Figure 8.6 on page 243 Other laws in Figure 8.6 on page 243

21. SECURITY AND EMPLOYEES Attacks on information and computer resources come from inside and outside the company Attacks on information and computer resources come from inside and outside the company Computer sabotage costs about $400 billion per year Computer sabotage costs about $400 billion per year In general, employee misconduct is more costly than assaults from outside In general, employee misconduct is more costly than assaults from outside

22. Security and Employees

23. Security and Outside Threats Hackers Hackers knowledgeable computer users who use their knowledge to invade other people's computers knowledgeable computer users who use their knowledge to invade other people's computers Computer virus (virus) Computer virus (virus) software that is written with malicious intent to cause annoyance or damage software that is written with malicious intent to cause annoyance or damage Worm Worm type of virus that spreads itself from computer to computer usually via e-mail type of virus that spreads itself from computer to computer usually via e-mail Denial-of-service (DoS) attack Denial-of-service (DoS) attack floods a Web site with so many requests for service that it slows down or crashes floods a Web site with so many requests for service that it slows down or crashes

24. Security Measures 1. Anti-virus software – detects and removes or quarantines computer viruses 2. Anti-spyware and anti-adware software 3. Spam protection software – identifies and marks and/or deletes Spam 4. Anti-phishing software – lets you know when phishing attempts are being made 5. Firewall – hardware and/or software that protects a computer or network from intruders

25. Security Measures 6. Encryption – scrambles the contents of a file so that you can’t read it without the decryption key 7. Public Key Encryption (PKE) – an encryption system with two keys: a public for everyone and a private one for the recipient 8. Biometrics – the use of physiological characteristics for identification purposes