1. Welcome 07M11389 Management Information Systems Jonathan D. Wareham jonathan.wareham@esade.edu

2. Objectives  provide students with a broad knowledge of Information Technology as it relates to business operations and strategy.  Information Technology is increasingly permeating all aspects of business operations, be it accounting, operations, sales, marketing, HR, etc.  Today’s managers must be knowledgeable about the function, use and consequences of current IT applications.

3. Objectives…  Not a real programming class per se, we will be discussing technology issues on a functional level.  Make students aware of what the main technologies are and how they work.  Obtaining a certain level of “technology literacy”  Thereby assess challenges in procuring, implementing, and successfully applying technology to their organization’s benefit.

4. Assessment Grade %Date Due Participation10%Every day Data Base Exercise10%June 26 Technology Brief 115%July 3 Technology Brief 215%July 10 Final Exam50%July 31 100%

5. Technology Briefs  “white papers” are to be a maximum of 3 pages  Description of technology purpose/motivation  Description of how technology functions  Discussion of how organizations employ the technology to their benefit  Analysis of current market for technology  Estimation of future evolution of technology

6. Topics  Data Base Management Systems  ERP  Web Services  XML  Open Source  Supply Chain Management Systems  CRM Systems  Wireless, 2G & 3G  IT Security  Digital Convergence  Nano Technology  Out Source/Offshoring  Scientific Computing  Grid or Cloud Computing  Other topics are also acceptable; please get them approved by me first

7. DataBase  Databases are the heart of almost every IT application  They are everywhere  The ubiquity of databases will only increase  Familiarize students with relational databases, data normalization, and simple query operations. The exercise will be distributed on April 7 and is due April 21.  Open Source…

8. Tagging

9. ERP  Explain the logic and motivation of ERP Systems  Describe the structure of ERP systems  Explain some of the risks and problems of ERP implementations  Evaluate the current ERP market and discuss its future

10. Supply Chain Systems

11. CRM  Explain the motivation and structure of customer relationship management software  Assess the risks of CRM implementation  Evaluate the potential of CRM systems to be integrated into other operational software components

12. Other Web Services Partner Web Service Partner Web Service Data Access and Storage Tier Application Business Logic Tier YourCompany.com Internet + XML XML & Web Services Other Applications End Users

13. Systems Integration  Getting the old and the new to work together  Doing it in a manner that is practical and economically feasible

14. Clusters and Grids & Clouds

15. Telecom & Wireless Telecom Policy & Regulation Industry Structure Technology protocols and trends Convergence

16. Reengineering and Control  Historical origin of employee organization and control  Philosophy of reengineering  Employee motivation and control

17. WEB 2.0

18. Services Science??

19. Design Thinking & Services  Over 75% of the economy is services  Moreover – even physical products are composed of physical artifacts and service layers  Fundamentally related to consumer experience  Many problems of innovation are related to service and process design  Techno- focus design errors (Internet, SMS, etc)  For some problems, looser, less deterministic methods of innovation and design are useful ESAD E CREAPOLIS

20. Technology Ecosystems Open/Closed/Hybrid Creativity & Control One Provide/Many Providers One/Many Sponsors Linux, VISA, Second Life, iPhone, eBay, TimeWarner, Sony, IBM…etc

21. IS Security

22. ICT & Inclusion "We have to find a way to make the aspects of capitalism that serve wealthier people serve poorer people as well. I like to call this idea creative capitalism.“ … “stretch the reach of market forces to bring the benefits of science and technology to everyone,” Bill Gates, Davos World Economic Forum Using the disciplines of the business world & capitalism to tackle daunting social problems WIRED

23. Off-Shoring & Outsourcing 1.9/11/89 –Berlin Wall 2.9/8/95 Netscape IPO & telecom deregulation 3.Computer-Computer connectivity XML, WS 4.Open Source 5.Out-sourcing 6.Off-shoring 7.Supply Chaining 8.In-sourcing 9.Search engine & Internet 10.Ubiquitous computing, digital convergence 10 forces flattening the world…