1. Ron Carlee, DPA, CM Chief Operating Officer, ICMA Adjunct Professor, GWU Association for Rural & Small Libraries 2012 Annual Conference Raleigh, North Carolina; September 2012

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3. 3 Population 1,751

4. 4 …supporting local government professionals building sustainable communities that improve lives world wide.

5. 5 Knowledge Network icma.org/kn Topic Libraries http://www.youtube.com/playlist?list=PL32944B0C2CAB89BE&feature=view_all http://icma.org/en/icma/knowledge_network/topics/kn/Topic/161/Libraries

6. Leadership is Not a Game of Solitaire. Leadership is influencing others… toward the (public) purpose of the organization. 6

7. Effective Leaders Socialized Power Orientation – High Emotional Maturity Jim Collins, 2005 Good to Great and the Social Sectors 7

8. The World of (Team)Work TASK WORK MANAGERIAL WORK LEADERSHIP WORK 8

9. Leadership For Organizational Ambition 1.Vision, Mission, Values, Plan 2.Create the brand and promote it 3.Build relationships; build trust 4.Perform – and Tell People About It 9

10. 10 Vision, Mission, Values, Plan Brand & Promotion Relationships; Partnerships & TrustPerformance

11. Aaron Wildavsky Politics of the Budgetary Process, 1964 Be a Good Politician – Cultivate an active clientele – Develop confidence among officials – Exploit ones opportunities Clientele: Find, Serve, Expand, Get Feedback Confidence – Be what they think you are. – Play it straight – Have integrity 11

12. Patron Customer Consumer Constituent Citizen 12 Stakeholder THE COMMUNITY

13. 13 Vision, Mission, Values, Plan Brand & Promotion Relationships; Partnerships & TrustPerformance

14. We Dont Know What We Dont Know What is important in your community? To whom? How do you know? What can / should the library do? 14

15. What is Important? 15

16. Building Digital Communities Vision Principles Goals Strategies

17. Availability Affordability Design for inclusion Public access ACCESS ADOPTION Relevance Digital literacy Consumer safety Economic and workforce development Education Health care Public safety and emergency services Civic engagement Social connections Building Digital Communities

18. EDGE graphic 18 1.Digital Literacy 2.Employment 3.eGovernment 4.Education 5.Health & Wellness

19. E-books in Libraries (7) Community Partnerships (8) Curation vs. Creation 9 (2) What the vendors didnt tell (1) Perfecting Presentations (7 & 1) Silver Surfers on the Web (1) Advocacy & engagement (7) All presenters (9) 1.Digital literacy 2.Digital content 3.Employment 4.eGovernment 5.Education 6.Health & wellness 7.Outreach & advocacy 8.Partnerships 9.Best practices 10.Technology policy & practices 11.Staffing & expertise 12.Device & bandwidth 13.Technology management 14.Technology inclusiveness 19

20. 20 Vision, Mission, Values, Plan Brand & Promotion Relationships; Partnerships & TrustPerformance

21. 21 Our Vision and Commitment to New Hanover County is… …to provide an exciting destination where people gather, ideas flourish, and the information and technology resources needed for a community to prosper are made freely available. The mission of the Randolph County Public Library is to provide the informational and reading needs of the citizens of Randolph and surrounding counties.

22. 22 Vision, Mission, Values, Plan Brand & Promotion Relationships; Partnerships & Trust Performance

23. Make Friends with Power 1.Understand concerns and issues of community leaders – elected and appointed; governmental and non-governmental. 2.Be a team player and effective advocate. 3.Be sociable. 4.Keep leaders informed. 5.Build trust. 6.Dont wait to be asked.

24. Partnerships 24

25. Interdependence in Asymmetrical 25

26. Partnering Get to know each other. Understand purpose of the relationship. Provide appropriate structure. Build trust by spending time together and following through on commitments. 26

27. 27 Vision, Mission, Values, Plan Brand & Promotion Relationships; Partnerships & Trust Performance

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31. 31

32. Budget video http://tascha.washington.edu/usimpact/instruction-videos.html http://tascha.washington.edu/usimpact/instruction-videos.html Have compelling data on outputs, outcomes, impact (e.g., Opportunity for All) Pair the data with a compelling story that gives makes the data live. 32

34. Miami, OK 14,000 Population 7 Tribal Nations; 17% of Population Single outlet library 9.38 FTEs 1 MLS

35. The Edge Initiative Edge is a national initiative to develop, test, and promote widespread adoption of benchmarks that help library leaders measure effectiveness of technology services for their communities The Edge benchmarks help communities motivate reinvestment and inspire continuous improvement in technology services for the public Edge is led by a national coalition of library and government organizations including the International City/County Management Association (ICMA)

36. Community Value Here are our communitys results in comparison with others

37. Engaging Community & Decision Makers Here are our communitys results in comparison with others

38. Organizational Management Here are our communitys results in comparison with others

39. Increasing digital literacy in the community www.pewinternet.org/~/media/.../PIP_Work_Email_Report.pdf.pdf DIGITAL LITERACY - the ability to use information and communication technologies to find, evaluate, create, and communicate information requiring both cognitive and technical skills.

40. Miami Public Library computer classes

41. Increase digital literacy in the community Here are our communitys results in comparison with others

42. Increase digital literacy in the community What is being said… This means the world to me. So glad you offer this and it doesnt cost a dime. This is priceless and I thank you immensely for this service. I am looking forward to continuing! ~Computer Lab student I learned a lot about the computer and enjoyed the class very much! ~Computer Lab student

43. Staff technology expertise to support community members needs and goals For the Miami Public Library to offer technology training, it is critical that we hire and train staff in the latest technologies so that they can assist community members in meeting their personal and professional technology goals.

44. Staff technology expertise to support community members needs and goals Here are our communitys results in comparison with others

45. Priorities Increasing digital literacy Providing educational support Meeting the needs of everyone including those with disabilities Community Planning

46. 46 Vision, Mission, Values, Plan Brand & Promotion Relationships; Partnerships & Trust Performance

47. 47

48. Tom Robbins: If civilization is ever going to be anything but a grandiose pratfall, anything more than a can of deodorizer in the [outhouse] of existence, then statesmen are going to have to concern themselves with magic and poetry. 48

49. Magic Sandras seen a leprechaun. Eddie touch a troll, Laurie danced with witches, Charlie found some goblins gold. Donald heard a mermaid sing, Susy spied an elf, But all the magic I have known Ive had to make myself. (Silverstein, Shel. 1974. Where the Sidewalk Ends.) 49

50. icma.org rcarlee@icma.org @roncarlee 50