1. Tour Operation & System Development (BKKSJ) Workshop

2. Tour Operation & System Development Department SJMrs. Alisara Kidmai Inbound Tour Service DivisionTour Systems Development & Service Division Mrs. Vorajit Vingpravat Mrs. Soontharee Kattiyakulvanich SJ-I SJ-D  TOUR & Hotel Inbound Co-ordinators for both FIT and GIT  Supervise, control and coordinate for irregularity cases  Coordinate with accounting for both TG and Hotels / Agent  Help desk (in term of operation)  Refund  TOURS System Development  TOURS System Training  Users Manual Preparation  System Development of application under SP  System & Equipment Expansion Plan  Help Desk (in term of System)  Prepare Pricelist D/B Admin

3. Contents ROH Open Sales with Non-TG Flight 1 ROH Distribution Through Internet 2 Website Integration 3 ROH on Web 4

4. ROH Open Sales with non TG flight ROH Open Sales with Non-TG Flight 1

5. 1.For PNR having at least one TG intercontinental or regional flight, normal agent commission rate will be applied. For e.g. Normal Comm. = 20% Fly with TG Actual Comm. Received ROH Open Sales with Non-TG Flight 20%

6. 2. For PNR having “Star Alliance carriers flight” (without TG ), 5% less of normal commission rate will be offered. For e.g.. Normal Comm. = 20% Fly with Star Alliance Actual Comm. Receive = 20-5 ROH Open Sales with Non-TG Flight 15%

7. 3.For PNR having “any other carriers flight ” (without TG or Star alliance), 10% less of normal commission rate will be offered. For e.g. Normal Comm. = 20% Fly with other carriers Actual Comm. Receive = 20-10 ROH Open Sales with Non-TG Flight 10%

8. ROH Distribution Through Internet http://roh.thaiairways.com/ 2

9. ROH DTI  Tool to distribute ROH product to Retailers and Sub-agents

10. Problems mostly occurred :  Password Lock  Not receiving new password ROH DTI

11.  Password Lock

17. ROH DTI  Not Receiving New Password

18. Application Form for Retailer & Sub-agent

19. Website Integration 3

20. System integration between ROH System and Wholesalers’ Websites Website Integration

21.  To provide accurate and dynamic information  To reduce work load Website Integration

22.  Electronic file is available  Need some development from your IT team Website Integration

23. ROH on Web www.thaiairways.com 4

24. Demonstration

25. ROH Contact Address  Tour Operation roh.inbound@thaiairways.com  Tour System rohsystem@thaiairways.com