1. Spring Training: Correcting Common Mistakes Regular Season: Cutting Costs/Become a Hero Post Season: Raising your Batting Average Visual Analysis: The Value of Graphics for Risk Communications - RMG2111

2. Richard Denning President, Shelter Island Risk Services Phone: (631) 749-1535 e-mail: rfdenning@sirisk.comrfdenning@sirisk.com Website: http://www.shelterislandrisk.com/ Libby Christman Vice President of Risk Management, Ahold USA Phone: (717) 240 - 5573 e-mail: lchristman@ahold.colchristman@ahold.co Website: http://www.Ahold.com/ Naomi Robins Consultant and seminar leader on effective data presentation Principal, NBR Phone: (973) 694 - 6009 e-mail: Naomi@NBR-GRAPHS.comNaomi@NBR-GRAPHS.com Website: http://www.NBR-Graphs.com/

3. Improving Performance In The Post Season Richard Denning President, CEO Shelter Island Risk Services

4. Adapted from T. H. Davenport, J. G. Harris, Competing on Analytics

5. Analytics Improve Your Batting Average A fool is a person who expects different results when you do the same thing over and over.

6. Visualization deserves to move from the bottom of the batting order to clean-up Sloan Management Review: – 58% of organizations see analytics as a competitive advantage (2011 survey) – Up from 37% in 2010

7. Data Classes of Risk Data Data Claim Measurements HR info on all Employees Critical Dates Exposures (Fleet size, miles driven, etc. Organization

8. The Analytical Payoffs Time Control Confidence

9. Play Ball! Play Data

10. It’s a Team Sport Bounce ideas off others who bring specialist skills and experience

12. The Danger of Numbers! Assume that your four Divisions: A, B, C and D All have the same average frequency rate of 5 claims per 100 employees

13. The Flaw of Averages

14. Inspiration for Better Graphics: Naomi B. Robbins, http://blogs.forbes.com/naomirobbins Wall Street Journal for financial reporting Sports Reporting for creative displays Edward R. Tufte, The Visual Display of Quantitative Information (two other volumes)

15. Software Visualization Tools (Excel compatible / not expensive) Palisade Software@RISK SAS InstituteJMP Tableau SoftwareTableau

16. 16 Concentrating information is precisely how our brains work best:

17. CONCLUSION OPERATIONS COST ALLOCATION RISK SERVICES ANALYTICS

18. Questions and Answers Visual Analysis: The Value of Graphics for Risk Communications - RMG2111