1. The Future is Now New GMS and PMS Rob Webster Director, contract implementation

2. Principles of Public Sector Reform National Standards Empower frontline staff to design and deliver services Flexibility of service provision to meet patient need Giving people choice

3. Primary Care Quality (What Patients Value) Availability and Accessibility Technical Competence Communication Skills Interpersonal Attributes of Care Continuity of Care Range of On-Site Services

4. Vision Universal, fast and convenient access by informed patients to an extended choice and range of high quality services delivered in modern primary care settings by suitably trained and qualified professionals

5. Context GP most respected public figure Primary Care highest satisfaction rate Primary care internationally admired Quality is improving PCTs as inclusive organisations and new contracts mean we are in the verge of a renaissance in Primary Care

6. Scope [England] c300 Million Consultations c1m Specialist Attendance 6 Million on-line hits 6 millon NHS Direct calls Over 7 Million OOHs calls c1 Million WiC attendances 600 Million items dispensed

7. Strategic Test 1 Did you replace your out of hours service or reform your emergency care system?

8. Strategic Test 2 Did you support the effective use of the quality frameworks to manage chronic diseases?

9. Strategic Test 3 Did you use enhanced services, and the floor, to reconfigure services or treat them as a cross to bear?

10. Strategic Test 4 Did you use patient feedback and flexibility in the new contracts to advance the notions of patient choice and improve the patient experience?

11. Did you use the practice based contracts and new roles of the PCT to develop opportunities around skill-mix? Strategic Test 5

12. Did you use the contract as a lever for recruitment and retention and for improving morale? Strategic Test 6

13. Did you use the additional flexibilities in PMS and PCTMS to tackle specific local issues? Strategic Test 7

14. Did you develop the entrepreneurial culture in primary care? Strategic Test 8

15. Did you use contracts as a lever for modernising services or as a payment mechanism for GPs? Strategic Test 9

16. Summary Alignment: principles, values, vision Positive context, huge scale Operations and Strategy Contracts can deliver Strategy for NHS Use this event to get you there