1. What does it cost? Average cost of stress claim $41186 Average cost of physical injury claim $23441 12 months gross compensation per leaver Bullying costs between $6 billion and $36 billion annually John Lenders, Victorian WorkCover Minister quoted in news.com.au Sep 22, 2005 Griffith University study Stephenson, 2000 © Pat Nicholls

2. How does it cost? Absenteeism Reduced productivity (not just of the individual) Loss of experienced staff through illness or resignation Retraining costs

3. The misuse of POWER both formal and informal Bullying is an unfair assertion of power © Pat Nicholls

4. POSITION RANK BYSTANDING AGGRESSION PATHOLOGY MISUSING the power of …. © Pat Nicholls

5. Bully boss deficiencies Often get results in short term BUT Mistrust in employees abilities High need for control Desire to micro-manage Lack of emotional intelligence Inability to bring out the best in employees Baldoni J, Managing Bully Bosses, Harvard Management Update, 2005

6. Are you considered unusually competent? Are you someone who can always be relied upon to get the job done? Are you unusually cooperative? Have you ever been considered a bit naïve at work? THEN BEWARE! Who is the target? © Pat Nicholls

7. Normal fortitude Avoidant Obsessional Dependent Low self esteem Poor assertion skills Dysfunctional perception of others

8. The IMPACT of BULLYING erodes individuals confidence, self esteem and work performance can lead to significant health impacts such as anxiety, loss of sleep, vomiting,depression, social isolation and suicide workplace bullying can also result in a person leaving work and facing financial problems

9. Characteristics of the bullying-prone workplace "Making the numbers," an obsession with outcomes is uncritically adopted Recruitment, promotion, and reward systems focus on individuals' "strength of personality" or interpersonal aggressiveness while ignoring emotional intelligence Short-term planning, e.g., to meet quarterly investor projections, governs operations Internal conduct codes limit prohibitions to narrowly defined illegal incidents Executives give higher priority to personal friendships than to legitimate business interests Fear is a dominant, desired workplace emotion, whether deliberately engineered or inadvertently created Misuse of performance appraisal processes occur with impunity SCIENTIFIC AMERICAN, INC. NAMIE, Gary. Ivey Business Journal November/December 2003 Vol. 68, Issue 2 Pp1-6.