1. SLO Role In Austria Martin Karastojanoff SLO of Austrian Bundesliga club „SV Mattersburg“

2. About Myself  name: Martin Karastojanoff, 32 years old  born and raised in Mattersburg, Austria  active supporter of the local football team since 1999  operator of a supporters’ web platform 2001-2006  employee of the Mattersburg football club from 2006 to 2011  webmaster / webdesigner  graphic designer  photographer  office worker  SLO since August 2006  since July 2011 on a voluntary base  current job: IT project manager

3. Austrian Bundesliga  10 professional clubs  season: 36 rounds from Jul-Dec, Feb-May  club budgets from ~ 4 to 30 million EUR  2.400 to 15.700 average spectators  7000 average spectators overall (2012)  map of Austria:

4. City Of Mattersburg  province „Burgenland“ since 1921 part of Austria  7100 inhabitants, 300 companies, 3400 jobs  known for it‘s football club “SV Mattersburg”  since 2009 home of the province‘s only football academy football academy / church

5. Mattersburg Football Club  established in 1922 – 90th anniversary  promoted into Bundesliga in 2003 (1989: 5th league)  Austrian Indoor Football Champion in 2005 (see picture below)  UEFA Cup qualifier and Austrian Cup finalist 2006 & 2007  2011: „Tallest Team Of Europe“ – avg. player size: 1.86 m

6. Mattersburg Football Club  budget: 7.5 million EUR  club has to cover all stadium infrastructure costs  stadium: Pappelstadion (poplar trees surround the area)  characteristics: family-friendly, focus on regional players & staff  23 Austrian (18 regional) players, only 4 from abroad  average age of the players: 24 years

7. Mattersburg Football Club  former players:  Didi Kühbauer (Rapid Wien, Real Sociedad, Vfl Wolfsburg)  Carsten Jancker (Champions League winner w/ Bayern Munich)  Goce Sedloski (100 caps for Macedonia, now assistant coach)  Christian Fuchs (captain of the Austrian National Football Team, FC Schalke 04)  coach: Franz Lederer (headcoach since november 2004)  born 1963, connected to the club for more than 30 years

8. Mattersburg Supporters  stadium capacity: 15.100 (attendance record: 16.900 in 2003)  avg. number of spectators: 4.500 (10.000 in 2003)  20 to 150 active supporters in away games  4 local supporters‘ clubs (200 members)

9. SLO Role In Austria since 2006 part of the licensing criteria objectives: maintaining communication between supporters, clubs and Bundesliga application of fan choreographies representation of all active supporters requirements: attendence of home and away matches on a regularly basis membership in a (bigger) supporters club cooperation and dedication Between 19 and 40 years old

10. SLO Role In Austria duties:  helps to arrange and conduct fan choreographies  helps addressing supporters at matches  takes part in club meetings and Bundesliga workshops  cooperates with safety officers and SLOs of other clubs  organizes meetings with supporters  encourages supporters to cooperate with club, police and safety officer  Influences supporters to support in a positive way and to exclude members who don‘t respect Code of Conduct rights: participation in club activities participation in Bundesliga meetings free entrance (accreditation) to all championship matches

11. Benefits For Supporters  better organisation and presentation of supporter‘s activities  better interaction with the club officials  greater chance of getting financial support  reducing difficulties when travelling to away games

12. Benefits For The Club  improvement of relationship club <> supporters  providing an SLO increases service level of the club  single point of contact for addressing supporters  better de-escalating measures in possible conflict situations  getting direct and profound feedback from supporters  financial benefits due to precise marketing campaigns

13. My Mission  club and supporters are acting in concert  supporters‘ clubs are working together  collective dissociation from racism, discrimination and violence  positive support of the team, respecting guest team & visitors

14. Latest Projects & Topics projects: creation of a covered supporters area low priced subscription for active supporters bargain supporter‘s travels for 5 / 10 Euros annual FARE Action weeks periodic meetings between club officials and supporters continuous topics at away games: improvement of catering situation improvement of sanitary situation fair ticket pricing in visitor‘s areas respectful treatment by security personnel

15. Some Impressions Of My Work As An SLO

16. Bundesliga Meeting Of SLOs & Safety Officers

17. Having A Chat With Our Safety Officer

18. Home Game Audience & Supporter‘s Corner

19. Organising Fan Travels

20. Discussing Issues With The Local Safety Officer

21. Team And Supporters At Grape Harvest

22. Different „Dress Codes“ Are Allowed

23. „Thumbs Up“ For Young Supporters

24. Recording A Pre-Season TV-Trailer

25. Celebrating XMAS With A Supporters‘ Club

26. FARE Action Week Activities

27. Show Racism The Red Card!

28. SLO Role In Austria Martin Karastojanoff SLO of Austrian Bundesliga club „SV Mattersburg“ Thank you!