1. International Mediation Institute www.IMImediation.org Professional Mediation Worldwide

2. Overview Mediation & Professional Status Backgrounder on IMI IMI Certification Wider Mission of IMI Future

3. Any occupation wishing to exercise authority must find a technical basis for it, assert an exclusive jurisdiction, link both skill and jurisdiction to standards of training and convince the public that its services are uniquely trustworthy and tied to a set of professional norms Harold J. Wilensky Professor Emeritus of Political Science, UC Berkeley The Professionalization of Everyone? 1964

4. On an international scale… Mediation is still new Under 35 in the US A lot younger elsewhere and being re-discovered Few began their careers as mediators Most have moved from other professions Mediation is still an “occupation” for most No user recognition of an “exclusive jurisdiction” No consistent high standards of training No governing professional bodies Few qualifications No universally-accepted professional norms Lack of transparency

5. As a result… & despite the efforts of many mediators, providers and others… Quality is still highly variable Anyone can call themselves a “mediator” Few methods to assess/measure a mediator’s quality High standards are neither visible nor credible Best practice sharing is too insular, sporadic Inadequate promotion  poor understanding Poor understanding  limited acceptance Patchy leadership/inspiration Mediator supply far exceeds mediation demand Finding the right mediator is a problem for users Expressed another way…

6. The Keys to the Growth of Mediation - QUALITY and…

7. The Keys to the Growth of Mediation - TRANSPARENCY

8. Overview Mediation & Professional Status Backgrounder on IMI IMI Certification Wider Mission of IMI Future

9. Vision & Mission of IMI Vision Professional Mediation Worldwide Promoting Consensus & Access to Justice Mission Set and achieve high standards in mediation Convene stakeholders and parties Promote understanding and adoption of mediation Disseminate skills for parties, counsel and mediators

10. About IMI Charitable foundation Funded entirely by donations No provision of services to the market True Public Interest Initiative Internet-based, low overheads Heavy reliance on pro bono support Not a peak or superior body Glocal focus

11. IMI and the United Nations Special NGO Consultative Status with the Economic and Social Council (ECOSOC) of the United Nations Observer status at meetings of the UNCITRAL Commission for Working Group II

12. IMI Founding Institutions American Arbitration Association/ICDR Netherlands Mediation Institute Singapore Mediation Centre Singapore International Arbitration Centre

13. IMI Funding Institutions American Arbitration Association/ICDR Bahrain Chamber of Dispute Resolution Center for Effective Disputes Resolution (CEDR) JAMS – The Resolution Experts Netherlands Mediation Institute Shell International Singapore Mediation Centre Singapore International Arbitration Centre International Chamber of Commerce

14. IMI Board of Directors Chair: Deborah Masucci (AIG) Directors: Shawn Conway (Conway & Partners) Doug McKay ( Shell International) Kehinde (Kenny) Aina (Aina Blankson LLP) Andrea Carlevaris (ICC) Harold Coleman (AAA) Malik bin Rabea Dahlan (Institution Quraysh for Law and Policy (iQ) Isabelle Hautot (CCIAG) Ute Joas Quinn (Hess Corporation) George Lim (SMC) Lim Seok Hui (SIAC) Karl Mackie (CEDR) Michael McIlwrath (General Electric Oil & Gas) Kimberly Taylor ( JAMS) Wolf von Kumberg (Northrop Grumman Corp) Diana Wallis (ex Vice President, European Parliament)

15. IMI Advisory Council Lord Woolf of Barnes Chair UK Prof. William Ury US Prof. Tommy Koh Singapore Sheikha Haya Al Khalifa Bahrain William K Slate II US Former Justice Minister Ales Zalar Slovenia Jay Welsh US

16. IMI Governance Board Advisory Council Independent Standards Commission (all pro bono) Chair –Judy Meyer (Mediator) (US) Vice Chairs –Constantin-Adi Gavrilă (RO)Appraisals –Margaret Halsmith (AU)Standards & Implementation –Jeremy Lack (CH)Taskforces –Joel Lee Tye Beng (SI)R&D –Geoff Sharp (NZ)Communications –Ellen Waldman (US)Ethics + 70 Thought Leaders from > 30 countries –Mediators, Users, Judiciary, Providers, Trainers, Educators

17. Role of the Independent Standards Commission Providing advanced thought leadership Setting high competency standards for mediators Reviewing/approving programs to qualify mediators for IMI Certification Ensuring continuing quality control of approved programs Monitoring the IMI Code of Professional Conduct Influencing public policy developments in mediation worldwide Appointing assessors to review Code of Professional Conduct complaints Proposing and approving enhancements to IMI Vision and Mission

18. Overview Mediation & Professional Status Backgrounder on IMI IMI Certification Wider Mission of IMI Future

19. IMI Certification A way to distinguish real experience –Competency and suitability Supported by User feedback –In summary form, independently prepared IMI Certified Mediator Profile –Including a Feedback Digest

20. Why Become IMI Certified? Help establish mediation as a real profession Reduce reliance by Users on poor sources of information –word-of-mouth, hearsay, guesswork –expand users’ choice Maximize the prospects of being selected –by any User, anywhere in the world Establish experience-based competency/suitability –via Feedback Digest and other info in Profile Credible information with a huge reach –at a nominal cost

21. IMI Certified Mediator Profile RequiredOptional IMI Certified Mediator Profile Required Optional Practice Areas Mediation Experience Mediation Style Feedback Digest Code of Conduct Complaint Process Indemnity Insurance Professional Affiliations Fee Rate References Mediation Education Mediation Teaching Mediation Publications Keywords

22. Feedback Digest Each Mediator appoints a “Reviewer” –Independent person/institution of their choice –Summarizes feedback from prior users –In line with IMI Guidelines Protects Mediators from one-off negatives Negatives only captured if repeated +3 times Provides users with transparency on: Competency Suitability

23. Feedback Digest Appoint a Reviewer –IMI Guidelines on appointing a Reviewer Gather Feedback from Users –IMI Feedback Request Form –Can also use own Panel’s form

25. Becoming IMI Certified Two routes: Experience Qualification Path January 1st – June 30th 2009 Certification by Assessment From July 1, 2009 via a Qualifying Assessment Program (QAP)

26. IMI Certification 1061 qualifying mediators registered 408 are IMI Certified (online and searchable) 43%USA 37% Europe 10% Canada 3%Asia 3%Latin America 3%Australia and New Zealand 1%Africa

27. Global Search Engine

29. IMI Certification by Assessment To become IMI Certified, a Mediator must: Prove competency via assessment –Under a program applying criteria set by the ISC Qualifying Assessment Programs –Will be delivered by leading institutions Providers, trainers, professional organizations –Applications are being reviewed now by the ISC –Once approved, Certification will be via a QAP

30. 31 ApprovedQAPs from 22 countries 31 Approved QAPs from 22 countries LEADR Australia Association for International Arbitration (AIA), Belgium LEADR New Zealand ADR Canada Family Mediation Canada Mediationcenter, Denmark IFCM, France CCI, Hong Kong IIAM, India Meta-Culture, India Concilia, Italy Mediators Institute of Ireland Beyond Conflict Ireland Friarylaw ADR Ireland Mediators Federation Netherlands International ADR Register (NL) ACB Foundation, Netherlands (also an ICQAP and MAQAP) SPIDR, Nigeria ICFML, Portugal (also an MAQAP) Transylvanian Institute of Mediation, Romania Singapore Mediation Centre Mediation International, Spain Universidad Carlos III de Madrid, Spain Africa Centre for Dispute Settlement, South Africa MATA, UK (also an ICQAP) AAA, USA Erickson Mediation Institute, USA Maryland Council for Dispute Resolution, USA JAMS, USA SOMEDIARS, Russia (also an ICQAP) AFCR (Albania) CPR Institute (USA) Israel Mediation Institute

31. Becoming IMI Certified Certification by Assessment IMI merely sets the standards/criteria QAPs qualify Mediators IMI ISC approves programs QAPs to qualify Mediators for IMI Certification in line with defined criteria approval to programs given by the ISC authorizes use of IMI Certified Mediator logo IMI Certified Mediators are then admitted to the IMI portal invited to pay a nominal Listing Contribution €125 profiles searchable by users online

32. Criteria for Qualifying Assessment Programs (QAPs) 1.Experience 2.Knowledge 3.Skills 4.Program Transparency 5.Program Integrity 6.Ongoing Monitoring 7.Commitment to Diversity

34. Criteria for Qualifying Assessment Programs 1. MediatorExperience 1. Mediator Experience The QAP must include a methodology for ensuring that Applicants have demonstrated to the satisfaction of the Program’s Assessors a substantial level of experience as a mediator. The QAP must include clearly identified criteria on this requirement.

35. Criteria for Qualifying Assessment Programs 2. Mediation Knowledge The QAP must include a methodology for determining that Applicants have demonstrated a strong understanding of general mediation theory and practice which may be based on written tests, essays, reports, theses interviews and/or other testing platforms.

36. Criteria for Qualifying Assessment Programs 3. Mediator Skills The QAP must include a methodology for the evaluation of candidates’ performance in terms of the occurrence and effectiveness of mediation process and mediation techniques, against high competency benchmarks..

37. Criteria for Qualifying Assessment Programs 4. Program Transparency The benchmarks and criteria applied by QAP must be published and be openly accessible on the organization’s website. Details of all approved programs will be listed on the IMI web portal www.IMImediation.org and will include a direct link to the credentialing organizations’ websites.

38. Criteria for Qualifying Assessment Programs 5. Program Integrity Each Assessor must have substantial experience of assessing the performance of mediators. At least one of the Assessors on each Program must be independent of the QAP.

39. Criteria for Qualifying Assessment Programs 6. Ongoing monitoring of programs The QAP must include a process for the ongoing monitoring of the performance and practice of the Assessors. IMI will liaise closely with all recognised program organizers to maintain a sustainable quality control system.

40. Criteria for Qualifying Assessment Programs 7. Commitment to diversity The QAP must be accessible on an equal basis to experienced mediators regardless of their professional affiliations, gender, race, ethnicity, age, religion, sexual orientation or other personal characterization.

41. Overview Mediation & Professional Status Backgrounder on IMI IMI Certification Wider Mission of IMI Future

42. Wider Mission of IMI Promoting mediation to users Inter-Cultural Mediator Certification Making informative material accessible Experimenting with innovative mediation Support creation/progress of mediation bodies Encouraging experience generation schemes Scholarship programs Young Mediators Initiative (YMI) Impartial Guidance/information to users

44. Find The Right Mediator

48. Olé! – Evaluation of Conflicts Helps parties regain control via a strategic, outcome-orientated decision-making process A collaborative process for Client and Law Firm Short, quick and simple Stimulates the right questions and answers Can be completed in electronic form by email

49. IMI Inter-Cultural Competency Criteria IMI Inter-Cultural Certification is available to any experienced mediator who is qualified by an Inter-Cultural Qualifying Assessment Program (ICQAP) that has been approved by the IMI Independent Standards Commission (ISC). ISC will approve ICQAP that meet detailed criteria:

50. IMI Inter-Cultural Criteria General Requirements –Methodology, Transparency, Integrity, Diversity Substantive Criteria –Knowledge –Cultural Frameworks –Self-Awareness –Multi-Cultural Perspectives Skills –Communication, Preparation, Managing Process

51. IMI Mediation Advocacy Competency Criteria helps parties to make informed decisions about competent professionals experienced in advising and representing clients in the resolution of disputes. is available to any experienced Mediation Advocate/Advisor qualified by an Mediation Advocacy Qualifying Assessment Program (MA- QAP), that has been approved by the ISC.

52. IMI Mediation Advocacy Competency Criteria General Requirements –Methodology, Transparency, Integrity, Diversity Substantive Criteria –Experience –Knowledge –Practical Skills

53. Young Mediators Initiative (YMI) A network under the umbrella of IMI to support Young Mediators on their path towards Experience facilitate interaction with experienced mediators generate opportunities for mediation experience connect young trained mediators worldwide –for ideas exchange and networking

54. Overview Mediation & Professional Status Backgrounder on IMI IMI Certification Wider Mission of IMI Future

55. The Future Mediation stakeholders can: –Evolve the field into a recognized Profession –Expand the Mediation pie Requires a concentrated, convened effort –Not difficult to achieve with collaboration –Requires strong co-operation/support of: Mediators, Providers, Trainers, Users, Referrers, Government bodies and NGOs

56. Mediation has come a long way, but still has much further to go. The field now needs to evolve quickly into a true profession. High minimum practice and ethical standards need to be set, made transparent and achieved internationally; users of mediation need to see these standards operating effectively. More and better information must be made available by individual mediators about their skills, capabilities and personalities. Quality and Transparency together will enable mediation to grow. Lord Woolf of Barnes, 2009 Lord Chief Justice of England & Wales, 2000-2005 International Academy of Mediators’ Lifetime Achievement Award 2009

57. International Mediation Institute www.IMImediation.org