1. One of the easiest ways to ensure your reputation, to uphold your fiduciary duty to shareholders, to exercise due skill and care and not leave things to chance, is to adhere to ‘best practice’ technology audit. Using ISO 9126, the BetaWatch workshop will teach you how to achieve digital due diligence  by verifying that technology product, process, or service delivers what has been promised. Agenda  What is the International Organization for Standardization (ISO) 9126?  What are the key documents required to perform the audit?  What are the contents of of SRD, FR, PRD, and MRD  How is the auditor an independent beta site?  What is a functionality test matrix  Gift Draw ISO Advantage Workshop: March 31, 2003

2. BetaWatch Inc  Founded in 1999 by British trained librarian, English Language and Literature major  BetaWatch Education teaches ISO compliant proprietary data-gathering and analysis techniques to audit technology  BetaWatch Inc. verifies that technology product, process and service delivers what has been promised and validates that users can use it.  BetaWatch has audited a wide range of technologies including, middleware, virtual private network, CRM, e-commerce,knowledge management, transaction switch, digital imaging, media convergence, information warehousing, security, encryption, and business tracking ISO Advantage Workshop: March 31, 2003

3. Assets of Product Process Service ISO Advantage Workshop: March 31, 2003

4. Qualitative Analysis  ISO Quality Terms and digital due diligence methodology™  Quality terms are a mark of a mature theory  Even novices know quality terms  Growing recognition and expectation amongst auditors, investors, software engineers, users -- all stakeholders that technology must provide the value that has been promised  Technology auditors can provide the much needed stimuli for corporate governance ISO Advantage Workshop: March 31, 2003

5. Query  Have you ever had the feeling that a technology process, product, or service has not been integrated as expected?  Have you ever felt that a senior manager influenced the IS team to purchase technology?  Do you need assurance that the technology fulfills its claimed features and that your users can use it? ISO Advantage Workshop: March 31, 2003

6. ISO 9126  Documented standard for Information, Technology, Software Product Evaluation, Quality, Characteristics, and Guidelines for their Use  Testing technology conformance of technology to its initial specifications ISO Advantage Workshop: March 31, 2003

7. ISO 9126 ISO Advantage Workshop: March31, 2003 Three Views  Internal Quality - development and maintenance  External Quality - execution  Quality in Use - users achieve goals Two Models  External and Internal  Quality in Use

8. 9126 External and Internal Model ISO Advantage Workshop: March 31, 2003

9. 9126 Quality In Use Model 9126 Quality In Use Model ISO Advantage Workshop: March 31, 2003 Effectiveness Productivity Safety Satisfaction

10. ISO Advantage Workshop: March 31, 2003 Information Theory The value others place in your efforts and expertise comes down to the quality of your communication skills and your ability to scribe signal from noise

11. ISO Advantage Workshop: March 31, 2003 Verification and Validation

12. ISO Advantage Workshop: March 31, 2003 Essential Questions What precisely are we doing? How are we planning to do it? How long will we be doing it for? What resources are required? What are the risks? What value is expected?

13. Technology LifeCycle Technology LifeCycle ISO Advantage Workshop: March 31, 2003 ITERATIVE SEQUENTIAL WATERFALL PROGRESSIVE

14. Key Key Documents Documents ISO Advantage Workshop: March 31, 2003

15. Strategic Action Strategic Action ISO Advantage Workshop: March 31, 2003

16. System Requirements Document ISO Advantage Workshop: March 31, 2003 What precisely are we doing?

17. Feature Requirements ISO Advantage Workshop: March 31, 2003 What precisely are we doing? How long will we be doing it for? What resources are required?

18. Product Requirements Document ISO Advantage Workshop: March 31, 2003 How long will we be doing it for? What are the risks? What value is expected? Does it work as described?

19. Marketing Requirements ISO Advantage Workshop: March 31, 2003 What value is expected? Can users can use it?

20. Auditor is an Independent BetaSite ISO Advantage Workshop: March 31, 2003

21. Yield the greatest return ISO Advantage Workshop: March 31, 2003 Technology is used in critical business area Over-ride the technology commonplace that there are always problems and users always want more First class audit measures the capability of the technology to fulfill its promise

22. Value Proposition Value Proposition Using ISO 9126 quality terms and digital due diligence™ methodology auditors make sure that technology does what it says it does and that users can use it. ISO Advantage Workshop: March 31, 2003

23. Thank You for your time. For more information please call Grafstein 1.866.638.2382 mobile 416.788.1836 visit betawatch.com ISO Advantage Workshop: March 31, 2003