1. Ka Xiong

2.  The message should be understood and retained  Honest and straight forward information  Well organized and prepared

3.  Observe the audience  Listen to the audience  Keep eye contact  Give them attention

4.  Retain information  Be informed  Put use the information  Come to a solution or awareness

5.  Informative  Persuasive without having physical contact  Displays tone  Descriptive

6.  Bold and reliable  Expressive  Says a lot without saying a word  Effective in retaining memory efficiently

7.  Clear and uncluttered messages  Avoid unnecessary information  Reframe from using rhetorical words  http://web.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=6&hid=12 &sid=be8b2b7c-5f0d-4b37-8e3c-da36ad5b56fd%40sessionmgr12 http://web.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=6&hid=12 &sid=be8b2b7c-5f0d-4b37-8e3c-da36ad5b56fd%40sessionmgr12

8.  Know what your topic(s) and what they are about  Don’t stray away from the topic(s)  Keep it simple  Have details and supportive information to back up the claims  “Meeting from Hell” video “Meeting from Hell” video

9.  Reached the audience  Gave them informative information  The audience has retained the information  Accomplish goal

10.  Costanzo, M., & Archer, D. (1991). A Method for Teaching About Verbal and Nonverbal Communication. Teaching of Psychology, 18 (4), 223. Retrieved on October 28, 2010 from Academic Search Premier database.  Glenn, R. (2002). KEYS to Better Communication. Education Digest, 68 (3), 4. Retrieved on October 28, 2010 from Academic Search Premier database.  Greene, H., & Greene, M. (2005). The Importance of Good Communication. University Business, 8 (4), 47-48. Retrieved on October 28, 2010 from Academic Search Premier database