2. U nit 5 At the Hotel! Look at the picture and discuss 1. Where are they? 2. Who are they? 3. What are they doing? 1. Where are they? 2. Who are they? 3. What are they doing?

3. Listen and match. 听录音并连线。 Warming up 1 gift shop front desk meeting room guest room bar gym

4. Listen and fill in the card. 听录音，然后填写登记卡。 book a room Warming up Key Sentences 1. I’d like to check in / out. My name is… 2. You’ve booked a single / double room. 3. Here’s the bill / receipt, sir. 2 doublesingle check in √ 14 Brown Robert

5. Listening and Speaking Learn these words and expressions. 学习这些词语。 passportexactly fill in check out begin bill Visa cardreceipt 1

6. Listening and Speaking Listen and choose. 听录音，然后选择正确答案（不唯一）。 2 Hello. May I help you? Hi. I’d like to check in, please. My name is Robert Brown. Here’s my passport. Oh, yes, you’ve booked a single room for four nights? Exactly. Could you fill in the form, please? Sure. Thank you. Your room is 1830 and here is the card key. Enjoy your stay. Thanks. Clerk: Brown: Clerk: Brown: Clerk: Brown: Clerk: Brown:

7. Listening and Speaking Language Tips: 一般预订房间时要说明房间的种类，如 single room, double room, standard room （标准客房）， suite （套房）和 deluxe room （豪华套房）等。外国客人退房时 常用信用卡（ credit card ）结账。常见的 信用卡有 Visa, MasterCard, American Express, Union Pay 等。 2. What does the clerk need to do? Fill in the form. Show his passport. Pay the bill. Check the name. Show the bill. Give him the card key. 1. What does Mr Brown need to do to check in? √ √ √ √

8. v Listening and Speaking Good morning. I’d like to check out. Room 1830. One moment, please. Room 1830. Mr Robert Brown. Four nights. Beginning on 14 April. That’s right. Here’s the bill, sir. OK. Here is my Visa card. Thank you, sir. Here’s your card and receipt. Have a nice day! Thank you. Bye. (On the morning of 18 April) Clerk: Brown: Clerk: Brown: Clerk: Brown:

9. Listening and Speaking 4. What does the clerk need to do? Show his passport. Pay the bill. Say the room number. Show the bill. Keep the passport. Give him the receipt. 3. What does Mr Brown need to do to check out? √ √ √ √

10. Listening and Speaking Learn the words and expressions and then complete the dialogues. 学习这些词语，然后用其正确形式填空。 3 fill in begin billcheck in 1.—May I help you, sir? —Yes, I’d like to _______________. —Could you ______________ the form here, please? —Sure. 2. —Four nights. _______________ on 14 April. —That’s right. —Here is the __________, sir. —Thank you. check in fill in Beginning bill

11. Reading and Writing Read the words and expressions. 读以下词语。你认识哪几个？ pleased withinwalking distance air conditioning room service provide available at your service 1

12. Reading and Writing Read the text with these questions in mind. 带着问题读课文。 1. How far is it from Tianshan Hotel to the downtown area? 2. What services does the hotel provide? WELCOME TO TIANSHAN HOTEL Tianshan Hotel is a four-star hotel and it’s close to the centre of the city. It’s within walking distance to the downtown area. Accommodation There are 150 standard rooms and 59 single rooms, all with television, Internet access, fridge and air conditioning. Dining Service Both Chinese and Western foods are served and room service will be provided at your request. Bar You can enjoy a cup of coffee or your favourite drink in the bar, which is open 24 hours a day. Laundry If you have any laundry, just dial 1401.Laundry service is available from 7:00 am to 10:00 pm. We are pleased to be at your service. 2

13. 1. How far is it from Tianshan Hotel to the downtown area? 2. What services does the hotel provide? Reading and Writing It’s within walking distance to the downtown area. Accommodation, dining service, bar and laundry.

14. Accommodation Dining Service Bar Laundry 3.Macth the pictures

15. Fill in the blanks according to the text 1. Tianshan Hotel is a( ) hotel and it’s ( ) the centre of the city. It’s( ) to the downtown area. 2. Both Chinese and Western foods ( ) and room service ( ) at your( ) 3. You can enjoy a cup of coffee or your favourite drink in the bar, ( ) 24 hours a day. 4. Laundry service is ( ) room 7:00 am to 10:00 pm. We are pleased to be at your ( ) four-star close to within walking distance are served will be provided request. which is open available service.

16. Notes 1. 基数词 - 量名单数（ - 形容词）：作形容词修饰名词 a four-star hotel a five-star red fleg one-thousand-year-old eggs an eight-year-old girl 2.be close to+ 名词 =be near+ 名词：接近 ，靠近 1 ） Our school is close to Gaoxing village. 2 ） She is close to the blackboard. 3 ） The student is close to me. a four-bed room

17. 3. serve :vt serve sb.: 为某人服务 serve sth. 提供某物的服务，供应（饭菜） 1 ） We should serve the people heart and soul. 我们应该为人民服务。 2 ） The hotel serves both Chinese and western. Both Chinese and western foods are served by the hotel 这酒店供应 中式及西式 食物。 Notes

18. 4.at your request ： at your service ： Room service will be provided at your request. We are at your service at any time. I am happy to be at your service. We serve your Chinese food at your request. 按您的要求，遵照您的要求 愿为您服务（效力 ) 我 们应您之请供应中式食物。 我很高兴为您效劳。 我们在任何时候愿为您服务。 将按您的要求提供客房服务 Notes

19. Reading and Writing Fill in the blanks with the words and expression. 用下面词语的正确形式填空。 serve available baropen 1. —Does Tianshan Hotel _______________ Western food? —Yes. Both Chinese and Western foods are _______________ here. 2. —Is the health club close to the city centre? —Yes, it’s ___________________________. 3. —Does the hotel have a _______________? —Yes, it’s _______________ 24 hours a day. serve available within walking distance bar 4 within walking distance open

20. Grammar Passive Voice

21. 一般现在时被动语态 I am + 及物动词过去分词 He （ She 、 It 、单数名） + is + 及物动词过去分词 We （ You 、 They 、复数名词） +are+ 及物动词过去分词 否定式 I am not+ 及物动词过去分词 He （ She 、 It 、单数名） + is not+ 及物动词过去分词 We （ You 、 They 、复数名词） +are not + 及物动词过去分词

22. 一般现在时被动语态 I am + 及物动词过去分词 He （ She 、 It 、单数名） + is + 及物动词过去分词 We （ You 、 They 、复数名词） +are+ 及物动词过去分词 否定式 I am not+ 及物动词过去分词 He （ She 、 It 、单数名） + is not+ 及物动词过去分词 We （ You 、 They 、复数名词） +are not + 及物动词过去分词

23. 一般过去式被动语态 I ( He 、 She 、 It 、单数名 )+was+ 及物动词过去分词 We （ You 、 They 、复数名词） +were+ 及物动词过去分词 I ( He 、 She 、 It 、单数名 ) +was not+ 及物动词过去词 We （ You 、 They 、复数名词 +werenot+ 及物动词过去分词

24. 一般将来时被动语态 will+ be + 及物过去分词 The guest room is cleaned every day. I am praised by my teacher. They are taught how to start the machines by the old worker. The meeting will be held in the afternoon. We were invited to his birthday party last Sunday. will not + be + 及物过去分词 否定式 not

25. Language in Use Complete the sentences with the correct verb forms. 选择正确的动词形式完成句子。 1. My car ______________ behind the hotel every day. (parks / is parked) 2. Is English ______________ in many countries around the world? (speak / spoken) 3. Every student ______________ a new notebook. (gives / is given) 4. The card key _________________ to the front desk yesterday. (returned / was returned) 5. The bill ___________________ in cash tomorrow. (will pay / will be paid) 6. This hotel ______________ last year. (built / was built) is parked spoken is given was returned will be paid was built

26. Skill Practice Listen to the dialogues and then fill in the missing information. 听录音，然后将对话中的信息填入表内。 1. A: Garden Hotel. Can I help you? B: Yes. We’ll have a meeting here. How many rooms do you have? A: We have 150 rooms. 2. A: Hello. May I help you? B: Yes. Where’s the health club? A: It’s on the 3rd floor. 1 3. A: Hotel bar. Can I help you? B: Is it closing time already? A: No. It is open 24 hours a day. Number of rooms Bar on the 3rd floor Health Club 150 open 24 hours a day

27. Skill Practice Match the expressions and responses. Then make a dialogue with them. 匹配句子，然后用其设计一个对话。 2 1. May I help you? 2. OK. What’s your room number, please? 3. Let me see… Yes, a single room. Four nights. 4. Here’s the bill, sir. 5. Thank you, sir. Here’s your card and receipt. a. Room 1830. b. Thank you. Bye. c. I’d like to check out now. d. That’s right. e. OK. Here is my Visa card.

28. Pronunciation Exercise Listen and repeat. 听录音，然后跟读。 checklunchchaircheapteachwhich juicefridgevegetable joinsuggestbridge 1. Tall trees catch much wind. 树大招风。 2. A little knowledge is a dangerous thing. 一知半解，自欺欺人。 / tʃ // tʃ / / dʒ // dʒ /

29. Around the World 1. Where was the first motel built? 2. Why do many people prefer motel to hotel? The first motel was built in California, the USA. The name “motel” comes from “motor hotel”. Motels mainly serve guests who are motoring, that is, on long car journeys. Therefore, they are nearly always located at the side of main roads so drivers can find them easily. Motels are generally functional rather than beautiful because people only use them to sleep. Motel rooms, therefore, are usually cheaper than hotel rooms. But people are able to have a shower, watch TV and make a cup of tea or coffee. Now motels are becoming popular in some other countries, too. Language Tips: I stayed in a really old motel last night. They sent me a wake-up letter.

30. 1. Where was the first motel built? 2. Why do many people prefer motel to hotel? Around the World The first motel was built in California, the USA. Motels are generally functional and motel rooms usually cheaper than hotel rooms.

31. For Better Performance Help the guests find suitable hotels. 读下面的信息，帮助客人找到适合自己的宾馆，并说出原因。 Tianshan Hotel In downtown area; television, hot water, air conditioning, Internet access; Business Centre and shops, restaurants, bars, swimming pool, gym, laundry, room service Price: 600 yuan / double room / per night Youth Hotel Guesthouse; 30 minutes’ drive to the city centre; television, hot water Price: 90 yuan / double room / per night; 20 yuan / per bed in a shared four-bed room 1

32. For Better Performance Garden Hotel In scenic area; television, hot water, air conditioning; Chinese restaurant; laundry, child care Price: 360 yuan / double room / per night Now read the information of the guests. A: a family (father, mother and two small children) on holiday B: two students on travel in summer vacation C: a foreign businessman on a business trip Learning Tips: 快速查找信息最好的方法是查读 （ scanning ）。它是一种快速 浏览的阅读技巧，侧重对所需信 息的快速定位，而不是获取全文 意思。

33. For Better Performance Read the email of a guest to his friend. 读一封酒店顾客写给朋友的电子邮件。 Subject: Great hotel From: David@hotmail.com Time: 22:09 pm, 28 Sept. 2010 To: Bob@hotmail.com Hi Bob, It’s midnight and I just thought I’d drop you a few lines. I’m in the Holiday Inn, Beijing. I’ve been here for four days now. It’s very nice—modern facilities and good service. My room is quite big and comfortable. Best of all, the Internet is really fast— just what I need! I’ve just had a swim in the hotel pool, which is open 24 hours a day. Yesterday I went to the gym. They’ve got a great trainer there, who seems very knowledgeable and helped me work out. The Western restaurant is good. I had a huge meal there the day I arrived. I was starving after the long journey! Anyway, I’m leaving tomorrow but will be back here again on Sunday! Would you like me to book you in for your next visit? I know you’d like it here! Cheers, David 2