1. Australian innovations in digital records creation & capture Judith Ellis

2. Background X X X X

3. Monday Doc Store KM Portal Communities Chat Blogs Message Boards New Release Workflow IMS

4. Tuesday..or is it Wednesday? Calendar Email Templates Wireless

5. It’s still Wednesday SMS Voicemail Synchronization Auto classification Case history

6. Thursday

7. What does the story tell us? Ubiquity of technology underpins routine work processes Work - not constrained by time & space Parallel communication Process-driven record creation & capture Multiple creators of information - from within & outside the organisation Multiple access to corporate information & from different locations One source of the truth

8. Innovation? Recordkeeping is a normal by-product of how we do things + underpinning technology & protocols Collaboration = building knowledge of the organisation & using it to work smarter Direct business outcomes: fast, effective decision-making & management high level customer service

9. Emerging technologies Challenges for us: Deployment Underlying rules Underlying configuration Evidence-based culture