1. Developing the Body of Knowledge for The AS&D Quality Practitioner Supplier Management Focus Establishing a Process-Based Professional Knowledge Model The Aging AS&D Professional Workforce

2. Is having a knowledgeable workforce important?

3.  1 hour of unsafe drinking water per month  2 unsafe landings at Chicago-O’Hare each day  16,000 pieces of lost mail per hour  20,000 incorrect prescriptions per year  500 incorrect surgical operations each week  50 newborns dropped by doctors each day  22,000 checks deducted from wrong accounts each hour What does 99.9% right mean?

4. AS&D Professional Workforce 58 27% can retire in 2008 16% Younger than 34 Understanding the Urgency Person-based knowledge exits No defined knowledge base to work from

5. Source: Aircraft Industries Association The new normal is approx. 620,000 AS&D professionals in the USA.

6. How we started: Team started working the BoK utilizing traditional Grey-Beard methods. Worked on all aspects of the AS&D Quality profession. Multiple starts and stops. Progress but not significant.

7. What we needed: Process-based approach. Direct alignment of knowledge to task. Sustainable management structure. Narrow focus for completion.

8. Sociology of Knowledge Practice of Quality Improvement Body of Knowledge (Domain Ontology) Process Mapping Area of inquiry. Process-based body of knowledge. X Foundation for Structuring the Knowledge Management Process Ontology Engineering Definition of work

9. Develop a process-based ontological engineering methodology for professional domains. Apply the process to the supplier quality processes of the AS&D industry.

10.  The Aerospace & Defense Learning Institute (ADLI)  501(c) not-for-profit established for the sole purpose of ensuring the long-term maintenance of the BoK Shall identify other AS&D practitioner BoK’sShall identify other AS&D practitioner BoK’s  Engineering, Procurement, Operations The Organizational Leadership for the ASD-BoK is Sustainable

11. Body of Knowledge Lifecycle Perspective Professions BoK: Definition of knowledge and/or skills The perspective of where skills and knowledge are applied in the product lifecycle The definition of specific professional categories: ASD-QE ASD-SQE ASD-NDTQE ASD-CQM Industry-Wide Collaboration Model ADLI and IAQG

12. BoK Development Process  Map the AS&D business process stream.  Identify the knowledge and skills required to execute process.  Group major knowledge areas and remove variation across BP stream.  Assign measurement to knowledge and skills.

14. Mapping the Product/Business Process Lifecycle Body of Knowledge Project Conceptual Design Design IPT Partner / Supplier Selection Quote SQA & MCL Resource Capacity Planning Material Control Laboratory (MCL) / Laboratory Control Source Approval (MCL) Engineering Source Approval (Capability) Lessons Learned Export Control Resource Notification, Resourcing Checklist Pre-Award Surveys (If New Supplier) Supplier Evaluations (Assess Who has Capability) Flowdown of Unique Customer Requirements Technical Data Review (Assemble) Create Technical Data Make/Buy Decision & Supplier Selection Tool & Gage Design Process FMEA Quality Requirements (Inspectability) Manufacturability Review ESA Requirements Application MCL Requirements Application CPD/Valysis Quality Requirements Development Design Validation (Standard Work) Contract Review Production Capability Design Capability Customer Requirements

15. Mapping the Product/Business Process Lifecycle PhaseProcessProcess PurposeSupplier Emphasis Conceptual Phase Processes Perform Contract Review To understand the stated requirements of the customer as defined in a contract and its related specifications, standards, and other documents. Identify any special considerations for supplier controls and/or raw material controls. Define Customer Requirements To interpret the stated and unstated requirements of the customer and document such requirements in a formal design requirements plan. Understand any unique supplier considerations such as restrictions on raw material or traceability requirements Determine Design Capability To understand the present and potential state of engineering capability and to ensure engineering capability can meets the stated and unstated requirements of the customer. To understand the present and potential state of engineering capability within the supply and/or partner base. To ensure supplier/partner design systems are compatible with your own. Determine Production/Servici ng Capability To understand the present and potential state of production/servicing capability to ensure the production base is capable of fulfilling the stated requirements of design. To assess and understand the production/ servicing capability of the supplier and partner base and to ensure its capability to produce/deliver to the stated requirements of the design. This includes the quality of raw materials. Determine Production/Servici ng Capacity To understand the present and potential state of production/servicing capacity to ensure the production base has the capacity to produce/service to the requirements of the customer. To assess and understand the production/ servicing capacity of the supplier and partner base and to ensure it has the capacity to produce/deliver to the stated requirements of the customer. This includes logistics considerations.

16. Without verbs, people would not see motion, change, and flow; people would see only static displays and spines. Connections among nouns are the stuff of process. Operations Plan FAI Perform First Article Inspection Document FAI Assess FAA documentation requirements Worker Skill Validation: Identify the verbs: Perform Identify the nouns: First Article Inspection Avoid looking at who in process mapping but rather the what and always challenge the why. Example of Business Process Mapping

17.  Knowledge Management Model structure incorporated into Skill/Knowledge Form Body of Knowledge Creating the Knowledge Measurement Basis Integrated Knowledge Management Model 1. Remember 2. Understand 3. Apply 5. Evaluate 4. Analyze 6. Create Knowledge Dimensions FactualConceptualProcedural A.B.C. Bloom’s Taxonomy (Theoretical structure to ensure standardization)

19. Leveraging an Industry BoK to Define a Professional BoK

20. Major Profession Quality Engineering Professional Specialty Supplier Quality Engineering Contracts Quality Engineering NDT/NDE Quality Engineering MRO Quality Engineering Corrective Action Auditing Practices First Article Inspection Supplier Qualifications AS9100 Requirements Other Industry Std. Regulatory Requirements Closed-loop C/A Mistake- proofing 5-Whys Fishbone Ect. Procedural Factual Task Level Definition Knowledge/ Skill Elements Definition of Knowledge Level and Type of Knowledge 1. Associate 2. Practitioner 3. Senior 4. Specialist Definition at Professional Levels 5. Master AS&D BoK team provides minimum requirements to perform the process. Detailed definition at each level that may be above or below the minimum requirements. (Practitioner is the minimum) Conceptual AS&D BoK elements applicable to major profession at a generic level. AS&D BoK Professional Category Definition Model 1. Remember 2. Understand 3. Apply 4. Analyze 6. Create 5. Evaluate

21. Create Technical Data for Suppliers To create a master file of documents which contain all of the design requirements to produce the product/service. Configuration management of applicable revisions must be assured. This may include quality, reliability and other related documents. To the extent suppliers/partners are responsible for design, ensure a master file of technical data is created when outsourcing work to suppliers. Configuration management of applicable document revisions must be assured. Partner/Supplier Selection Process (Pre-Approval) Verify Flow down of Unique Customer Requirements To review all applicable customer requirements documents, assess and determine that any and all applicable customer and/or regulatory requirements are conveyed in the technical data and/or purchasing documents. To the extent a supplier will outsource given state of work, shall ensure any and all applicable customer and/or regulatory requirements are conveyed in the technical data and/or purchasing documents. Define Material Review Board (MRB) Requirements Define requirements for material review processes, for when nonconforming product/services are created. Ensure the process is documented in a controlled procedure and identifies the responsibilities of the entities involved in the design, procurement, and production of the product/service. To the extent a supplier/partner will outsource work, ensure the prescribed controls for MRB are applied at all levels of the supplier base. Assemble Technical Data and Bid Package To create a master package of technical data, terms and conditions, and other pertinent documents need to accurately communicated to the supplier the expectations of the customer. To the extent a supplier will outsource given work to a sub- tier supplier, a revision controlled master package of technical data, terms and conditions, and other pertinent documents shall be created. Review and Apply Lessons Learned To understand previous events of a similar fashion and to apply this understanding in preventive action on the existing procurement. To assess commodity-related history and evaluate the appropriateness for application in the present procurement. Apply this knowledge appropriately. Verify Technical Data and Bid Package To ensure the contents of the technical data and bid package are complete and correct. To the extent a supplier will outsource given work to a sub- tier supplier, ensure a verification process occurs. ProceduralFactualConceptual Task 1 Task 2 Task 3 ProceduralFactualConceptualProceduralFactualConceptualProceduralFactualConceptual Task 1 Task 2 Task 3 ProceduralFactualConceptualProceduralFactualConceptualProceduralFactualConceptual Task 1 Task 2 Task 3 ProceduralFactualConceptualProceduralFactualConceptualProceduralFactualConceptual Task 1 Task 2 Task 3 ProceduralFactualConceptualProceduralFactualConceptualProceduralFactualConceptual Task 1 Task 2 Task 3 ProceduralFactualConceptualProceduralFactualConceptualProceduralFactualConceptual Task 1 Task 2 Task 3 ProceduralFactualConceptualProceduralFactualConceptual BusinessProcess LifecyclePhase BusinessProcessDefinition External(Supplier)Focus Applicability TaskDefinition KnowledgeAnd SkillDefinition X X X X X X X X X X

22. Process based Quantifiable Employee growth Customer satisfaction Standardization Cost control Controlled processes Benefits of Measurable Knowledge Capability:

23. Present Status  Supplier-Management Business Processes for AS&D Industry are Mapped  Business Processes Defined  In Validation Phase of Business Processes  Describing Knowledge Requirements  Finalize Validation Phase (May ’08)  Publish ASD-SQE BoK (Aug ’08)

24. Next Steps  Develop ASD-SQE Certification Process (4Q 08)  Expand ASD-BoK to other Quality Processes:  Mission Assurance  MRO  Etc.

25. Future Steps (09 & Beyond)  Expand ASD-BoK into all professional areas of the industry:  Production  Procurement  Engineering  Facilities  Etc.

26.  The sustainability of knowledge in the aerospace and defense industry  Not for profit 501(c) organization serving the aerospace and defense industry  Define the aerospace and defense body of knowledge for professionals  Approved learning opportunities and instructors  Certification programs  Ensure the industry has a sustainable body of knowledge  Forum for knowledge management

27. ADLI is presently seeking corporate support (funding) to facilitate the further development of the BoK for aerospace and defense industry professionals. Sponsorship facilitates a strong U.S. AS&D industry Contact Michael Dreikorn at 239.283.2839 or Dreikorn@TheIPLGroup.com to find out how your contributions can help keep the U.S. AS&D industry strong. Dreikorn@TheIPLGroup.com