1. Helping SHIPs Help Medicare Beneficiaries Successful Volunteer Training Programs: Going for the Gold with a Role-Based Model Stacey Platte, M.S.W. Senior Program Associate, Program Development Join the HAP Community – http://www.hapnetwork.org Helping SHIPs Help Medicare Beneficiaries

2. Health Assistance Partnership – May 2009 2 Session Goals Learn about role-based SHIP volunteer programs Explore how SHIPs are using role-based training models Discover how to design a role-based training program to help your SHIP go for the gold

3. Helping SHIPs Help Medicare Beneficiaries Health Assistance Partnership – May 2009 3 Vermont Collaborative State Project Project Goals –Help coordinators recruit and retain volunteers –Build volunteer management skills & resources Project Outcomes –Role-based volunteer program –Role-based training program –Customized volunteer recruitment toolkit

4. Helping SHIPs Help Medicare Beneficiaries Health Assistance Partnership – May 2009 4 Vermont SHIP Volunteer CREW Volunteer Roles –Intake –Marketer –Clerical Career Ladder –Counselor –Educator

5. Helping SHIPs Help Medicare Beneficiaries Health Assistance Partnership – May 2009 5 Vermont SHIP Volunteer CREW Role-Based Training –Intake –Marketer –Clerical

6. Helping SHIPs Help Medicare Beneficiaries Health Assistance Partnership – May 2009 6 CSP Resource Center Learn more about the Vermont Collaborative State Project (CSP) Find ideas and tools to use for your SHIP –http://www.hapnetwork.org/csp/learn-more.htmlhttp://www.hapnetwork.org/csp/learn-more.html

7. Helping SHIPs Help Medicare Beneficiaries Health Assistance Partnership – May 2009 7 Things to Think About… How would you design a role-based training program for your SHIP? How might your SHIP benefit from such a program? What challenges might you face in implementing a role-based training program?

8. Helping SHIPs Help Medicare Beneficiaries Health Assistance Partnership – May 2009 8 Contact Information Do you have any suggestions, or unanswered questions? –Email: SHIPhelp@hapnetwork.orgSHIPhelp@hapnetwork.org –Phone: (202) 737 – 6340 Join the HAP Community – http://www.hapnetwork.org