1. Barry Zweibel, LeadershipTraction® ©AAHCM

15. Stress and Strain

16. ©AAHCM Control Challenge Commitment Source: The Hardy Executive Salvatore Maddi, Suzanne Kobassa

17. ©AAHCM Source: Psychological Hardiness: How to Build Resilience in Individuals and Groups Paul Bartone

18. ©AAHCM Hardiness HighLow Stressful Events High513.331,060.56 Low415.26528.88 Source: The Hardy Executive Salvatore Maddi, Suzanne Kobassa

19. ©AAHCM Potential Conflict Source: Becoming a Conflict Competent Leader Craig Runde, Tim Flanagan Moments of Truth Constructive Behaviors Focus on Solutions Destructive Behaviors Focus on Personalities Destructive Behaviors Focus on Personalities Disruption Escalates Disruption Dissipates

20. ©AAHCM Hot Buttons 1. Unreliable 2. Overly Analytical 3. Unappreciative 4. Aloof 5. Micro-Managing 6. Self-Centered 7. Abrasive 8. Untrustworthy 9. Hostile Source: Becoming a Conflict Competent Leader Craig Runde, Tim Flanagan

21. ©AAHCM INCREASING USE OF CONSTRUCTIVE BEHAVIORS 1. Perspective Taking 2. Creating Solutions 3. Expressing Emotions 4. Reaching Out 5. Reflective Thinking 6. Delay Responding 7. Adapting DECREASING USE OF DESTRUCTIVE BEHAVIORS 1. Winning at All Costs 2. Displaying Anger 3. Demeaning Others 4. Retaliating 5. Avoiding 6. Yielding 7. Hiding Emotions 8. Self-Criticizing Source: Becoming a Conflict Competent Leader Craig Runde, Tim Flanagan

22. ©AAHCM Source: The Six Thinking Hats Edward de Bono The Six Thinking Hats

23. ©AAHCM

24. Barry Zweibel, Master Certified Coach 847-291-9735 | info@ldrtr.com | www.ldrtr.com