1. 1 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd Chapter 1 April 30, 2008 The World of the Modern Systems Analyst Review of Pages 1-12

2. 2 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd The Analyst u Is a business professional who requires extensive technical, business, people knowledge and skills to solve business problems using information technology.

3. 3 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd The Analyst u Education: l Bachelor’s Degree in Computer Science, Information Science, or MIS (Management information systems. u Work Environment: l Work in offices or laboratories in comfortable surroundings. l 40 hours a week, with evening or weekend

4. 4 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd The Analyst u Job Outlook: l Very Good! l Employment is expected to grow much faster than the average for all occupations. u Salary: l Median annual earning from $54,320 to $87,600.

5. 5 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd The Analyst u Business problem solver l Has practical knowledge u Computers u Programming l Understands business problems l Uses logical methods for solving problems

6. 6 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd Analyst’s Approach to Problem Solving Figure 1-1 Verify that the benefits of solving the problem outweigh the costs Research and understand the problem Define the requirements for solving the problem Develop a set of possible solutions (alternatives) Define the details of the chosen solution Monitor to make sure that you obtain the desired results Decide which solution is best and make a recommendation Implement the solution

7. 7 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd Information Systems and Component Parts Figure 1-3

8. 8 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd Technical Knowledge and Skills of the Analyst u Technology l Understanding of Computers / Peripheral devices u Tools l Software packages l Integrated development environments (IDEs) l CASE tools / Support packages u Techniques l Planning, analysis, design, construction, implementation, and support

9. 9 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd Business Knowledge and Skills of the Analyst u Business functions u Organizational structure u Management techniques u Functional work processes

10. 10 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd People Knowledge and Skills of the Analyst u Understand how people: l Think l Learn l React to change l Communicate l Work u Integrity and Ethics

11. 11 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd Homework Questions? u Give an example of a business problem. Look on Page 4. u Customers want to order products any time of the day or night. Problem how to process those orders round the clock without adding to the selling cost. u The self-insured health insurance program needs to project expenses for the next year based on past claims, changes in employee demographics, and estimated increases in health care costs.

12. 12 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd What are the main steps followed when solving a problem? u Research and understand the problem. u Verify that the benefits of solving the problem outweigh the costs u Define requirements for solution u Develop a set of possible solutions (alternatives) u Decide which solution is best u Define the details of the chosen solution u Monitor to make sure that you obtain the desired benefits.

13. 13 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd Define System u A collection of interrelated components that function together to achieve some outcome. (Page 6)

14. 14 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd Define information system. u A collection of interrelated components that collect, process, store, and provide as output the information needed to complete business tasks. (Page 6)

15. 15 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd What are the types of information systems found in most organizations? u Transaction processing system (TPS) u Management information system (MIS) u Executive information system (EIS) u Decision support system (DS) u Communication support system u Office Support System Page 9!

16. 16 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd List the six fundamental technologies an analyst needs to understand. u Computers and how they work u Devices that interact with computers u Communication networks u Databases and database management systems u Programming languages u Operating systems/utilities (page 10)

17. 17 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd List four types of tools the analyst needs to use to develop systems. u Software packages used to develop systems u Integrated development environments(IDE’s) u Computer-aided system engineering (CASE tools) u Program code generators/testing tools/documentation support tools, etc. Page 10

18. 18 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd Your Project! A Day in the Lift of an System Analyst u You and your partner will be solving the following problem: Describe a ‘business’ problem your school has that you would like to see solved. How can information technology help solve it? Think as if you are a System Analyst. How would you go about solving this problem?

19. 19 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd u Your PowerPoint should have the following: u Your Names u The Problem u Requirements needed to solve the problem u A set of possible solutions. Have at least two solutions to choose from. u Your recommendation for the solution that you feel will work the best and the reasons why you have chosen this plan. u Define the details of this chosen plan. This is your ‘blue print’ of your plan. Details….Details…..Details….Details! u How are you going to implement your plan? This is the Who? Where? When? How? u How are you going to monitor your plan?

20. 20 1 Systems Analysis and Design in a Changing World, 2 nd Edition, Satzinger, Jackson, & Burd Due Dates: u Power Point due on Thursday – May 1 st u Turn in a printed copy. u Presentation to class will be on Friday – May 2nd