1. Andy Lockwood Better Propositions

2. Customer – centric product strategy APPLICATIONS TRANSFORM business processes with intelligent, integrated applications. To do better business SERVICES CONVERGE voice, data & internet services across fixed and mobile. Reducing operational costs INFRASTRUCTURE MIGRATE to new technologies on our Next Generation Network. Reducing infrastructure costs FLEXIBILITY & USABILITY SUPPORT services with on-line, real-time management and reporting tools. Increasing the usefulness of services BUSINESS GRADE ASSURE quality with enhanced network features, support & tools. Increasing reliability & confidence

3. Full P&L Operating costs IT spend 2010Time Migrate Converge Transform Opportunity size Why is this important?

4. 1 April 2010© Opal 2010 | Commercially ConfidentialSlide 4 Building Converged Transformation Development effort Virtualisation, Apps (SaaS) 2009/1 0 2010/112011/122012/13 Hosting, storage, DR Migrate to SIP/IPT Telephony- TDM & Call Handling Telephony- TDM & Call Handling Data Networking VoIP, UCC & Mobile Data Centre, SaaS Data Centre, SaaS G2 Inbound Secure customer base, sweat products Add value - security, apps, functionality G2 IPVPN Video, Mobility IPT, UC, Collaboration, Mobile/FMC SIP trunks, Hosted IP-PBX SIP trunks, Hosted IP-PBX G2 connectivity - broadband, ethernet G2 connectivity - broadband, ethernet

5. Product roadmap FY2010/11