1. Corporate Social Responsibility from a Financial Sector Perspective CSR & Sustainable Competitiveness, Chisinau, October 2009

3. … supporting the community is not just morally sound but good for business as well (ACLEDA, Cambodia) … information on ways to diminish negative environmental impact is facilitated to our customers (FINDESA, Nicaragua) Profit, People, Planet: our Footprint (XAC Bank, Mongolia) objectives go beyond profit, to “ changing lives ” (Reliance, Gambia)

4. CSR Reporting Top 250 companies of the Global Fortune 500

5. CSR and Financial Institutions A Bank is also an enterprise Internal CSR (operations) External CSR (core business, portfolio) ‘the government should take care of it’ ‘we have other problems in our country’ ‘our clients are not polluting’ ‘nobody is asking’ WAKE UP: there are opportunities!!!

6. Triodos Bank Integrated sustainability in all its activities

7. Triodos Bank Depositors - Lenders interdependence Depositors understand how the bank is using their money Borrowers feel supported Triodos Bank makes this ‘ visible’

12. Advice to banks See the opportunities Value the relationship with and between your customers Depositor > Bank > Borrower Be pro-active, transparent: Report

13. Advice to SMEs Educate and Involve your Bank: you help them see the business case for sustainability Remember: banks need credibility back – they need you!