1. 1 511 Services “Hit the Road” Kentucky Florida Nebraska Utah San Francisco Iowa

2. 2 Agenda BackgroundBackground 2003 Deployment Progress2003 Deployment Progress 511 Performance Measures511 Performance Measures 2004-2005 Outcomes2004-2005 Outcomes Weather on 511Weather on 511 Resources AvailableResources Available

3. 3 Background March 1999 – US DOT’s N11 Petition to FCCMarch 1999 – US DOT’s N11 Petition to FCC July 2000 – FCC designated 511July 2000 – FCC designated 511 January 2001 – 511 Deployment Coalition formedJanuary 2001 – 511 Deployment Coalition formed –AASHTO –APTA –ITS America –U.S. DOT 2005 – FCC will “review” progress in implementing 5112005 – FCC will “review” progress in implementing 511

4. 4 By 2005:By 2005: –511 will be operating in 25 or more of the states. –At least 30 of the top 60 major metropolitan and more than 50% of the nation’s population areas will have access to 511. –More than 25% of the nation’s population will be aware of 511. –More than 90% of 511 users will be satisfied with the service provided. Coalition Vision for 511 Background

5. 5 2003 Deployment Status Over sixteen million calls to 511 nationwideOver sixteen million calls to 511 nationwide As of today, twenty-one 511 services available in twenty statesAs of today, twenty-one 511 services available in twenty states The “season” of 511, to date, has been winter with many systems experiencing huge spikes in calls when snow falls and ice formsThe “season” of 511, to date, has been winter with many systems experiencing huge spikes in calls when snow falls and ice forms Systems in metropolitan areas see a rather steady usage throughout the year compared to the other 511 servicesSystems in metropolitan areas see a rather steady usage throughout the year compared to the other 511 services

6. 6

7. 7 Performance Measures Call Volumes

8. 8 Performance Measures Metropolitan Areas / Statewide Call Volumes

9. 9 Performance Measures 511 Population Coverage 2005 Goal (50%) (19.5%)

10. 10 Performance Measures Number of 511 Systems 2005 Goals

11. 11 Performance Measures AwarenessAwareness –ITS America / Gallup Fall 2001 ~10% –Minnesota Summer 2002 13% –Virginia Statewide 2003 12.6% –Virginia Focus Groups March 2003 34% –Maine August 2003 40.9% Customer SatisfactionCustomer Satisfaction –Minnesota December 2002 93% –MTC May / June 2003 90.5% –Southeast Florida December 2003 96.2%

12. 12 2004-2005 Outcomes More Operational systems in large metropolitan areasMore Operational systems in large metropolitan areas Increased focus on understanding and serving customersIncreased focus on understanding and serving customers Better information on 511 costs and benefitsBetter information on 511 costs and benefits More systems at or near the GuidelinesMore systems at or near the Guidelines

13. 13 2004-2005 Outcomes Defined path to desired interoperabilityDefined path to desired interoperability Maintain national unifying force for 511 with balanced participation and leadershipMaintain national unifying force for 511 with balanced participation and leadership Mainstreaming 511 within the transportation communityMainstreaming 511 within the transportation community Re-examine the plausibility of private sector roles in 511Re-examine the plausibility of private sector roles in 511

14. 14 511 Information content Weather Weather Incidents Incidents Construction Construction Planned events Planned events Travel times Travel times Transit connection Transit connection Special Special  incoming calls – debris on roadway  premium service – tourism  pushed services

15. 15 DAR # 6 Weather & Environmental Content Technical publication on weather for 511Technical publication on weather for 511 Technical Team MembershipTechnical Team Membership –State DOTs –FHWA –Environment Canada –National Center for Atmospheric Research –Meridian Environmental Technology –SSI –Meterologix –Consultants Published June 2003Published June 2003 Available at www.deploy511.orgAvailable at www.deploy511.org

16. 16 Weather on 511 Principles Current and changing travel conditions and forecasts that are likely to impact the ability to travel.Current and changing travel conditions and forecasts that are likely to impact the ability to travel. Segments – logical length to reflect the possible weather conditions and variation in conditions along them.Segments – logical length to reflect the possible weather conditions and variation in conditions along them.

17. 17 Resources Available 511 Websites511 Websites –http://www.deploy511.org –http://www.its.dot.gov/511/511.htm –http://www.itsa.org/511.html ITS America E-mail AdvisoryITS America E-mail Advisory Deployer WebsitesDeployer Websites