1. What role of standards can play in providing consumer protection? 2011.5.4 Jaiok Kim 1

2. Role of standards in providing consumer protection an effective means of implementing consumer rights 1 a powerful tool for ensuring safety, quality, compatibility and convenience 2 a consumer- friendly communication tool in daily life 3 2

3. 1.Standard is an effective means of implementing consumer rights safety ISO/IEC Guide 50 information ISO/IEC Guide 14 redress ISO 10001∙2∙3 choice ISO/IEC Guide 46 3

4. Korea cases adopting ISO standards ISO/IEC Guide 50 Safety aspects -Guidelines for child safety S KS A ISO IEC GUIDE 50 ISO 10002 Guidelines for complaints handling R KS Q ISO 10002 ISO 7001 public information symbols I KS A 0901 (modified) ISO/IEC Guide 76 Development of service standards — Recom mendations for addressing cons umer issues C KS A ISO/IEC GUIDE 76 4

5. Right to safety  ISO/IEC Guide 50, Safety aspects – guidelines for child safety Right to be informed  ISO/IEC Guide 14, Purchase information on goods and services intended for consumers Right to choose  ISO/IEC Guide 46, Comparative testing of consumer products and related services – general principles Right to redress  ISO 10001 Quality management - Customer satisfaction -Guidelines for codes of conduct for organizations 5

6. 2.Standard is a powerful tool for ensuring safety, quality, compatibility & convenience safety ISO 22000quality ISO 22716 compatibility ISO/TR 18307convenience ISO 14815 6

7. Korea cases adopting ISO standards ISO 22000 food safety management S Food Hygienic Law KS Q ISO 22000 ISO/TR 18307 Health informatics - Interopera bility and compatibility C KS X ISO TR18307 ISO 22716 Cosmetics - GMP Q KS M ISO 22716 ISO 14815 Road transpo rt and traffic telemetric C KS X ISO 14815 7

8. Safety  ISO 22000 Food safety management systems - Requirements for any organization in the food chain Quality  ISO 22716 Cosmetics - Good Manufacturing Practices (GMP) Guidelines on Good Manufacturing Practices Compatibility  ISO/TR 18307 Health informatics - Interoperability and compatibility in messaging and communication standards - Key characteristics Convenience  ISO 14815 Road transport and traffic telemetric - Automatic vehicle and equipment identification - System specifications 8

9. 3.Standard is a consumer-friendly communication tool in daily life ISO 8653 measurement ISO 3864 signs and symbol 9

10. Korea cases adopting ISO standards ISO 3864 Safety colors and safety signs S KS S ISO 3864-1 ISO 8653 Jewelry-Ring -sizes- M KS M ISO 3863 10

11. signs and symbol  ISO 3864 Graphical symbols - Safety colors and safety signs measurement  ISO 8653 Jewelry-Ring-sizes-Definition, Measurement and Designation 11

12. Recommendation Encourage Governments to adopt ISO standards as the mandatory standards (laws) for strong implementation Use standards as an effective public tool for  reducing gaps and promoting uniformity between & among industries and countries  Strengthening market surveillance system (market transparency) 12

13. Thank you 13