1. NWACC Pauline Whitaker Library Annual Report FY14 Facts and Figures

2. FY14 By The Numbers Total Circulation 14,905 or 47% of the collection Equipment Circulation1,834 Typical Weekly Public Service Hours70.75 Annual Reference Questions8,047 Typical Weekly Gate Count2321 Total Library Gate Count120,677 Facebook Likes498 Total Page Likes 6/30/2012 162 Total Likes 6/30/2013 328 Total Likes 6/30/2014 498 Total Likes

3. FY14 Projects and Service Enhancements  Added electrical outlets around the exterior wall  Added a QuickPrint Station for quick printing needs  Implemented book and media delivery to WCC  Began work to rebuild the front desk to combine Reference and Circulation services  Collaborated with Distance Learning and Grant offices to circulate 10 laptops within the library and 22 ipads and 10 laptops outside the library for up to 7 days.  Switched from Ebrary to Ebsco eBooks package, for a cost savings of approximately $6,000.  Library Facebook Account reached 500 followers  Created 68 LibGuides to facilitate access to the Libraries resources for NWACC students and Faculty http://guides.nwacc.edu/http://guides.nwacc.edu/  Added 4 Mac’s with Adobe Software and scanners for graphic design and digital audio/video editing  Reviewed and weeded over 7k outdated books and media items  New Sunday Hours, 1pm-5pm

4. FY14 Projects and Service Enhancements Continued  Streamlined journal subscriptions and migrated to online format when available.  Library fee of $1.50/SSCH beginning in FY14  Awarded an NWACC Innovation Grant to do a needs assessement and purchase and build a basic circulating library for the Adult Education Center located in the Center for Non-Profits  Inventoried and moved the Culinary Collection back to the main campus from the Center for Non-Profits  Created Collection Development Guidelines http://www.nwacc.edu/web/library/about_us http://www.nwacc.edu/web/library/about_us  Created Collection Development Formula http://content.nwacc.edu/library/Book%20and%20Media%20Allocation%20Method %20FY14.pdf http://content.nwacc.edu/library/Book%20and%20Media%20Allocation%20Method %20FY14.pdf  Created a Library Liaison system to encourage communication between the library and faculty for library holdings that directly support the curriculum http://www.nwacc.edu/web/library/faculty_support/subject_liaisons http://www.nwacc.edu/web/library/faculty_support/subject_liaisons  Cataloged ASC Reserve Materials and implemented KOHA in the ASC

5. Library Collections

6. Physical Books and Media Electronic Books and Media 31,409 166,000

7. Circulation by Collection 5 Year Trend

8. New Acquisitions Books797 AV323 Gifts Books187 AV86 Withdrawals Books6219 AV1095 Lost/Missing/Damaged/Long Overdue Books296 AV74 FY14 FY08-FY14

9. PDC Collection donated to the library in FY13 Over 7k outdated and damaged materials withdrawn in FY14 Lost/Missing materials were almost all Culinary items FY08-FY14

10. Library Visits and Website Traffic

11. Fall FY14 to Fall FY15 Gate Count Average increase of 100% from Fall FY14 to Fall FY15

12. FY14 Door Count by Semester

13. Gate Count Trends, FY10- FY14 Ceased making student ID’s in FY11, and enrollment drop in following years. Library gate count typically mirrors enrollment, but the beginning of FY15 has seen a dramatic increase in library visitors. 5 Year TrendFY10FY11FY12FY13FY14 215491185204135905119757120677

14. Library Website Traffic Trends, FY13- 15 Moved the proxy server out from behind the portal in FY13 and added approximately 30 databases in FY14. 328% increase FY13 to 14 57% increase FY14 to 15

15. Reference Services

16. Reference Transactions Nationally, reference has been trending downwards with the growth of online resources, plus we no longer count Reserves and print system questions as reference. FY1110059 FY129298 FY138662 FY148047

17. Reference Assessment A brief survey of reference users conducted one week a year. Was the Librarian approachable /friendly? Yes-8/8 Do you feel the librarian understood what you needed? Yes-8/8 How well did the Librarian meet your needs? 7-Highly Satisfied, 1 Satisfied User Responses: “I feel like I better understand how to research topics and authors. I feel like a can maneuver databases on my own without much of a problem now.” “The librarian that helped me seemed to know exactly what i was needing for my research, he showed me how to use several databases and found several articles that are perfect for my paper.” “They are very friendly and they tried very hard to meet the students need.” “I have had to come to the library for the past few weeks researching for different papers, and both librarians have always been patient with my questions and stayed with me until they knew that they had answered my questions.” “I found the librarian very helpful, he didnt just look for the books i asked for, but asked what I wanted out of the books and helped me find comparable information. My only complaint was not with the librarian but the selection of materials.”

18. Interlibrary Loan

19. Interlibrary Loan Services Relaxed borrowing/ lending policies with other libraries. From FY13 to FY14: 166% increase in materials borrowed from other libraries 338% increase in materials loaned to other libraries 56% reduction in items not loaned. FY10 FY11 FY12FY13 FY14

20. Library Seating

21. Seat count by Type of Seating Snapshot October 28 th, 2013- November 3 rd, 2013

22. Seat count by Type of Seating, Snapshot October 27 th, 2014 to November, 2nd, 2014

23. Fall FY14 Library Seat Count Work tables, computers, and group study rooms are the highest used seating

24. Fall FY15 Library Seat Count Work table use has grown to almost 100% occupancy at peak times, and group study rooms and computers are the 2 nd highest used seating

25. Library Instruction or Information Literacy

26. From FY08 to FY14, the number of library instruction sessions rose 145%.

27. From FY08 to FY14, the attendance at library instruction sessions grew 116%.

28. In FY12, the instruction program expanded to NWACC satellite campuses. In FY13, the Library began offering customized online instruction recordings.

29. FY14 Class Instruction Faculty Feedback Survey (32 responses) Likert Ratings Library instruction improves the quality of my students' work/assignments.

30. FY14 Class Instruction Faculty Feedback Survey (32 responses) Likert Ratings I would recommend NWACC library instruction to my colleagues.

31. FY14 Class Instruction Faculty Feedback Survey (32 responses) Open-ended Prompt: Additional questions, comments, or suggestions Sample Faculty Responses: "I've always appreciated the help and support given by our College's Librarians, and I regret WCC students do not have better access to such a grand resource.” “…My students reported that he did a great job and was really very helpful to them. Their response to the session was entirely positive!” “…Each semester the students enjoy and appreciate the Library Orientation. It is an excellent introduction to them to the World of Books and Data in physical and digital form.” “Students were led through the nuts and bolts of developing resources for a research topic. The presentation was informative, engaging and personable.” “Thank you for coming out to the JFC for an evening class!” “…She engaged the class and got most of them talking and thinking. A number have since mentioned they wish they had that instruction when they first started here.”