1. Health Center Library Overview Evelyn Morgen, Director March 2007

2. A Place to Learn o 170,800 visitors in FY06 o 11% more in FY07 o More than 900,000 virtual visits in FY06

3. A Treasure Trove of Knowledge “An investment in knowledge always pays the best interest.” Benjamin Franklin We choose the best health care journals, databases and books and deliver them to desktops The updated knowledge in these resources  Improves patient care  Provides data for researchers  Helps faculty educate our students Librarians enhance and maintain these resources and teach people how to use them efficiently We encourage Life Long Learning by providing a comfortable inviting PLACE for independent or collaborative study

4. Major Library Customers UCHC Research Scientists 511 UCHC Faculty 525 Community Faculty 2,500 UCHC Physicians 350 UCHC Nurses 400 UCHC Students 850 UCHC Residents 604 General Public, Patients & Families thousands

5. How do we do it? We work collaboratively supported by an Integrated Library Software System Access Services Information & Education Services Collection Management Network Systems Healthnet – Consumer Health

6. Access Services  Opens & Closes Library seven days a week  Staffs Library Desk 94 hours a week  Circulates or reshelves 53,980 items annually  Registers 3,429 patrons annually (Proxy & Barcodes)  Processes 17,140 inter-library loan requests annually  EFTS – Provides software and services to allow electronic payments of loans for 1,100 US & Canadian libraries Staff  10 FTEs (5.5 FTEs on grant or income funds)  Students – 1.5 FTEs

7. Quote “The library staff is uniformly courteous and helpful in finding, retrieving and lending materials. We would be lost without them.” Faculty – LibQual Survey Nov 06

8. Information & Education Services  Answers 3,068 in-depth questions annually  Teaches 127 classes to 1,046 students  Evaluates & Purchases Ref Books, AVs, Databases  Computer Education Center – answers 2,111 questions annually  Provides academic computing support to all students  CEC recommends and supports PDAs & Laptops for students  CEC maintains 60 computers & 3 high-tech classrooms Staff  IES Staff – 4.7 FTEs  CEC Staff – 2 FTEs  CEC Students – 1 FTE

9. Quote “The service is outstanding and the teaching about database searches and End Notes is extremely helpful.” Faculty – LibQual Survey Nov 06

10. Collection Management  Evaluates, purchases, and organizes library collection in multiple formats from multiple vendors  Licenses 1,500 journals annually  Answers copyright and licensing questions about library resources  Works with Storrs campus library on joint purchases  Processes & catalogs 1,800 items annually  Maintains Integrated Library System including links to e-resources on multiple databases Staff  5 FTEs

11. Quote “UCHC is simply the most cutting edge, curious-minded, courteous, caring, medical library I have ever encountered. Certainly not the largest, but the electronic facilities of late are unbelievable!” Faculty – LibQual Survey Nov 2006

12. Network Systems  Designs, develops and maintains a database-driven, dynamic content library website  Develops subject specialty pages such as for PDAs  Administers proxy accounts & maintains server  Provides usage statistics of library resources  Maintains and supports 18 public computers, 22 laptops, and 35 staff computers  Provides technical support to library staff & patrons  Provides sys admin & applications support for 5 library servers Staff  2 FTEs

13. Quotes “I’m grateful to have electronic access to library resources both from the office and home.” Staff LibQual Survey Nov 2006 “I miss the library when off campus, but have memorized my lib bar code number because I use it so frequently.” Student – LibQual Survey Nov 2006

14. Healthnet  Provides authoritative content for library’s Consumer Health Website and promotes Healthnet program  Provides content for UCHC websites including Cancer Center and Celebrate Women  Provides training and outreach to over 170 public librarians & 175 organizations annually  Serves on State Library committees to recommend consumer resources & provides programs at CLA  Creating a Go Local Site for Connecticut  Answers over 400 in depth Patient Questions annually Staff  2 FTEs

15. Quote “With your help we were able to access up-to- date medical information needed to learn how to regulate my diet while taking warfarin.” Patient letter – January 2007

16. How do we decide what to get? Usage statistics – internal & external Questionnaires – recent LibQual Data Benchmarking data from other libraries User requests Networking with other librarians Focus groups

17. Quote “The employees at the UCHC library are wonderful! They are very helpful, kind, and always put effort into solving my problems and answering questions.” Staff – LibQual Survey Nov 2006

18. Welcome!