1. DIVISION OF FINANCE Committed to Service Excellence Organizational Leadership Presentation for CAP Study Group Presented By Anne Mayer Director Employee & Organizational Development February 2009

2. Definitions 2 Leadership: The act of influencing others to work toward a desired goal. Organizational Leadership: Guiding, directing and influencing individual and group behavior and activity toward setting and achieving the organization’s goals. Management: The process of achieving organizational results through people and other resources.

3. Organizational Leaders – It’s a Balancing Act PeopleProcess RelationshipTask InspireDirect EmpathyExpertise

4. 4 FormalInformal Positional Traditional Organizational authority Emergent Unofficial Accepted authority Leaders Pg.140 Leadership, Management & Authority

5. Leadership & Power 5 Power Reward Legitimate Coercive Power Expert Referent PositionPersonal Organization- al position Tangible & non-tangible rewards Negative consequences & fear Knowledge & access to information Charisma Personality Compliance Short-term compliance Resistance Short-term commitment Compliance Commitment Reactive Sustained commitment Typical responses Type Source Pg. 141-143

6. Classical Management Theories: X, Y, Z Pg. 152-153 Theory X  Assumes that people are lazy; they hate work to the extent that they avoid it.  To get people to do work, they must be rewarded, coerced, intimidated, and punished  Workers have no ambition, no initiative Theory Y  People want to work and grow. They will actively seek responsibility.  Reward is in the freedom to do difficult and challenging work by themselves  Employees are motivated by desire to satisfy unfulfilled needs. Theory Z (William Ouchi)  People want to have responsibility and be involved in decision-making  People expect career path with formalized opportunity for promotion  Employees seek long-term employment and concern for family (Douglas McGregor)

7. Miscellaneous Chapter Concepts Types of power Theories X, Y, Z Participatory management Empowerment Delegation of authority Chain of command Self-management Job enrichment Total quality management Types of organizations

8. A Tale of Two Leaders – Comparison of Leadership Styles Pat CarriganHyman Rickover Types of authority (formal, informal) Types of power (legitimate, reward, coercive, expert, referent, position, personal) Approach to managing people (X, Y, Z, participatory) Degree of empowerment Other observations

9. 9 Thank you Anne Mayer amayer@tamu.edu 862-7615 Employee & Organizational Development Division of Finance