1. www.CFESA.com NEED EQUIPMENT SERVICE?

2. What is CFESA? The Commercial Food Equipment Service Association is the trade organization of professional service and parts distributors. CFESA members promote the highest standards of professional service. With over 450 members representing all 50 states, Canada, Mexico and Puerto Rico, our members stock OEM parts – the best for any equipment. CFESA Certified Technicians will deliver a higher first time fix rate, thereby keeping your downtime to a minimum. With nearly 3,000 CFESA Certified Technicians, there is a qualified technician in every area to get and keep your equipment up and always running.

3. Certification CFESA Certified Technicians The Commercial Food Equipment Service Association is committed to making sure your repair needs are met professionally and efficiently. To support quality service, CFESA has a program in which technicians are tested and certified only upon successful completion of an exam. After passing rigorous exams, our technicians are awarded seals of excellence in electricity, gas, steam or refrigeration and given certificates noting their CFESA Certified Technician status in that area. Once a technician passes three of the four tests, they are awarded a Master Technician certification.

4. Certification CFESA Certified Technicians The CFESA technician certification process gives your technicians who have proven they are among the most knowledgeable techs in the industry. Restaurant owners recognize the value of a highly educated technician when they request a CFESA Certified Technician to perform their maintenance and repairs.

5. Certification CFESA Certified Companies The CFESA company certification program is designed to acknowledge those service companies in the industry who have focused their businesses on the areas of finance, training, company professionalism, industry relations and participation in CFESA.

6. Training One main reason for our existence is to promote the highest standards of professional service in order to improve our members’ businesses. Continuous education and training are top priorities in the foodservice industry. To help meet these needs, CFESA has developed extensive training programs for foodservice equipment technicians, as well as manager level classes.

7. Training Technician Training Our technician training and testing programs cover fundamentals of gas, electric, steam and refrigeration commercial food equipment. We also offer week-long classes on specific types of equipment. All CFESA technician training programs include classroom and hands-on education and testing on the ability to identify, troubleshoot and repair problems with commercial food equipment.

8. Training Service Manager Training Our Service Manager Training class is a three day course specifically designed to assist service managers in doing their jobs better, from planning to completion. This course is open to any manager in the foodservice industry because it focuses on customer service and the problem solving aspects that are a part of every manager position, whether it be in a service company, manufacturer or otherwise.

9. CFESA Membership Benefits Bi-Annual Conferences Our Spring and Fall Conferences are packed with speakers, workshops, seminars and meetings that help our members run their business. Topics range from employee motivation and retention to updates on breaking technologies within the foodservice industry.

10. Membership Listings Company Listing in our Annual Membership Directory Our annual Membership Directory and Resource Manual is a complete listing of all our members’ locations, number of CFESA Certified Technicians and what types of equipment they service. Our association’s core values are also clearly spelled out for all to see with our mission and vision statements in the directory.

11. Bi-Monthly Newsletter On Target Subscription This is the official newsletter of the Commercial Food Equipment Service Association. It contains updates on association activities, meetings and training classes, along with information about the foodservice industry itself.

12. The Essential Components of A Service Company: 24 Hour emergency service Factory trained & certified technicians Factory authorized warranty service OEM parts availability Fully equipped in shop repair Communication with field technician Preventive maintenance programs Service contracts Counter service with complete shipping

13. Your Network for Professional Service & Parts Distributors